VoiceAI Disconnection Issues
Resolved
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Jun 19, 5:15 PMResolved Jun 19, 7:54 PMMinorVoiceAI Dashboard
Status Provider
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Service
Patient intake software for healthcare organizations to enhance check-in experience.
Source
auto
Category
Healthcare
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 24m ago
107
Components
0
Active incidents
0
Maintenance
11.11%
90d uptime
VoiceAI Disconnection Issues
Jun 19, 5:15 PM
Normalized official status-page data for incidents, maintenance, components, and history.
11.11%
Known uptime
9 known history days
107
Components tracked
0 outage, 0 degraded
54
Incidents indexed
0 active right now
18
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
VoiceAI
Operational
EAP
Operational
Zone 1
Operational
Zone 2
Operational
Zone 3
Operational
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
8
outage days
0
maintenance days
81
unknown days
Latest outages and degradations detected from the official status page.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.
We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time
We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.
This incident has been resolved.
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.
Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.
Phreesia experienced a brief issue affecting the Dashboard in Zone 1. The issue intermittently impacted users attempting to access the Phreesia Dashboard. Users may have experienced login failures or increased latency. The impact was short in duration and resolved without sustained disruption.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The maintenance has been completed. All systems are currently operational, and performance is normal. If you experience any issues, please reach out to our Technical Support team at 888-654-7473.
The EAP Zone Migration has been completed. All systems are currently operational, and performance is normal. Please reboot any PhreesiaPads and Arrival stations before using them. If you experience any issues after rebooting your devices, please reach out to our Technical Support team at 888-654-7473.
Uptimus tracks the official Phreesia status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.phreesia.net
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Showing 1 to 25 of 107 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Zone 1 | Operational | Group | 6/17/2026 |
Zone 2 | Operational | Group | 6/17/2026 |
Zone 3 | Operational | Group | 6/17/2026 |
Zone 4 | Operational | Group | 6/17/2026 |
Zone 5 | Operational | Group | 6/17/2026 |
EAP | Operational | Group | 6/17/2026 |
VoiceAI | Operational | Group | 6/19/2026 |
Phreesia Products | Operational | Group | Not recorded |
Appointment Accelerator | Operational | Component | Not recorded |
Phreesia Dashboard | Operational | Component | 6/17/2026 |
Phreesia Dashboard | Operational | Component | 6/17/2026 |
Phreesia Dashboard | Operational | Component | 6/17/2026 |
Phreesia Dashboard | Operational | Component | 6/17/2026 |
Phreesia Dashboard | Operational | Component | 6/17/2026 |
Phreesia Dashboard | Operational | Component | 6/17/2026 |
VoiceAI Dashboard | Operational | Component | 6/19/2026 |
Eligibility and Benefits API | Operational | Component | Not recorded |
Patient Phone Communication | Operational | Component | 6/19/2026 |
PhreesiaPads | Operational | Component | Not recorded |
PhreesiaPads | Operational | Component | Not recorded |
PhreesiaPads | Operational | Component | Not recorded |
PhreesiaPads | Operational | Component | Not recorded |
PhreesiaPads | Operational | Component | Not recorded |
PhreesiaPads | Operational | Component | Not recorded |
Calltree / Greetings | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Related status pages based on category, adapter type, and operational history.
Phreesia is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
