64 recorded Procore incidents since December 2024, with official updates, affected components, duration and resolution information.
Our engineering team is investigating an issue with a third party vendor causing intermittent errors affecting some customers when contacting support. Additional updates will be provided as new information becomes available.
This incident has been resolved. There are no longer any issues when contacting Support.
We are aware of an ongoing issue affecting multiple areas of Procore, including Custom Fields, Document Management, File Access, and related tools. Customers using web, mobile or API may experience intermittent errors or failures when performing operations across various parts of the platform.
Our engineering team has identified the cause of intermittent errors affecting some customers when using areas of the platform including Custom Fields, Document Management, and File Access. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our team identified the cause and applied a fix, and the platform is now operating normally. This incident is resolved.
We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats. Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.
This incident has been resolved, teams continue to work through a small backlog of requests. Thank you for your patience during this incident.
Our engineering team is investigating issues with accessing the Documents tool affecting some customers. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has identified the cause of intermittent errors affecting some customers when accessing the Documents tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Documents tool. This incident is resolved.
Our engineering team is investigating intermittent errors affecting some customers when loading the Daily Log. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate the issue causing some users to see a blank white screen when attempting to access the Daily Log tool. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
During the incident, some users may have experienced a blank white page when accessing the project Daily Log tool. Our engineering team has restored normal functionality, this incident has been resolved.
Our engineering team is investigating intermittent errors affecting some customers when using the Conversations tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has identified the cause of elevated errors affecting some customers when using the Conversations tool, which has been traced to an issue with a third-party vendor. Additional updates will be provided as new information becomes available.
Our third party vendor has implemented a solution and we have verified access to the Conversations tool has been restored. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
During the incident, users experienced errors in the Conversations tool. Our engineering team has confirmed that our third-party vendor has restored normal functionality, this incident has been resolved.
Our engineering team is investigating issues with viewing and generating PDFs across multiple areas of the platform. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when viewing or generating PDFs. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
The issue with reviewing or creating PDFs has been resolved.
We are aware of an issue affecting Datagrid, which is currently unavailable. Users attempting to access Datagrid may find it unresponsive or stuck on a loading screen. The cause has been identified and a fix is actively being deployed. We will provide an update as soon as service is restored. Thank you for your patience.
We are continuing to investigate this issue.
The issue identified with Datagrid has been resolved.
Some users may be experiencing slow or failed PDF exports, particularly when generating detailed single-item PDF views. Procore engineers have identified the cause of the issue and are working to restore normal functionality as quickly as possible.
Intermittent errors affecting PDF export functionality have subsided and our engineering team is monitoring the situation to verify normal functionality has been restored.
Normal functionality has been restored to the PDF Generation service and users are no longer experiencing issue exporting single-item PDFs. This incident has been resolved.
Our engineering team is investigating intermittent errors affecting access to the Procore application for some customers. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
We have identified the source of this disruption as an issue with a third-party vendor. The application appears to be stable, and we have not observed any further user-facing errors. We are continuing to closely monitor the situation and will provide a further update once we can confirm full resolution.
Our third party vendor has implemented their solution for intermittent errors affecting access to the Procore application and our engineering team is monitoring the situation to verify normal functionality has been restored. Additional updates will be provided as new information becomes available.
This incident has been resolved. Some users in the US01 and US02 regions experienced intermittent errors or inability to access Procore earlier today. The disruption was traced to an issue with a third-party network provider, which has since confirmed full resolution, and Procore's application has remained stable throughout. No further action is required from users. Thank you for your patience.
This incident has been resolved. Some users in the US01 and US02 regions experienced intermittent errors or inability to access Procore earlier today. The disruption was traced to an issue with a third-party network provider, which has since confirmed full resolution, and Procore's application has remained stable throughout. No further action is required from users. Thank you for your patience.
Our engineering team is investigating issues with accessing the Drawings tool, including some users experiencing a blank screen. We are actively working towards a solution.
Our engineering team has identified the cause of intermittent errors affecting some customers when accessing the Drawings tool. We are actively working towards a solution.
Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Drawings tool. We are monitoring the situation to ensure a complete resolution.
During the incident, users may have experienced intermittent errors or were unable to access the Drawings tool, including encountering a blank screen when attempting to view drawings. Our engineering team has restored normal functionality, this incident has been resolved.
Our engineering team has identified impact to select Procore tools including 360 Reporting, Documents, Procore Explore. This is related to an issue a Third-party Vendor is reporting, we are working towards a solution. Additional updates will be provided as new information becomes available.
PDF Generation appears to be experiencing impact as well. We are continuing to investigate impacted components.
Our Third-party Vendor has implemented a solution to remediate the availability issues with select Procore tools. We are monitoring the situation with the Vendor to ensure a complete resolution. Additional updates will be provided as new information becomes available.
During the incident, users experienced issues accessing Documents, Procore Explore, 360 Reporting, as well as PDF Generation problems. Our Third-party Vendor has restored normal functionality, this incident has been resolved.
Our engineering team is investigating an issue causing upstream errors when navigating the platform and errors when attempting to login to Procore. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
We are continuing to investigate this issue.
Our engineering team has implemented a solution to remediate intermittent upstream connect errors and login unavailability affecting some customers when accessing the platform. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
Our engineering team has observed that this impact was a result of a Third-party vendor issue. We are continuing to investigate and ensure impact is fully mitigated and will not recur. Additional updates will be provided as information becomes available.
Our engineering team is observing long load times for some users on the Project Home page as a follow-up from the earlier event. We are actively working to mitigate this experience. Additional updates will be provided as new information becomes available.
We are observing normal behavior on the Procore Web Application. Our engineering team will continue to monitor this incident. Additional updates will be provided as new information becomes available.
During the incident, users experienced issues navigating the Procore Web Application. Our engineering team has restored normal functionality after making adjustments to mitigate impact from our Third-party Vendor. This incident has been resolved.
Our engineering team is investigating intermittent errors and elevated latency affecting some customers. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team continues to investigate the intermittent errors and elevated latency affecting some customers and is actively working to implement a fix. We will continue to provide updates as progress is made.
Our engineering team continues to investigate intermittent errors and elevated latency affecting some customers. We have implemented improvements that have reduced the impact, and we are continuing to work toward full resolution. Some customers may notice that automatic ERP syncing is unavailable at this time. Manual syncs are still possible and can be initiated by ERP admins. Additional updates will be provided within the next hour.
Our engineering team is continuing to investigate intermittent errors and elevated latency affecting some customers. We have implemented improvements that have helped to reduce the impact, and we are continuing to work toward full resolution. Some customers may notice that automatic ERP syncing is unavailable at this time. Manual syncs are still possible and can be initiated by ERP admins. Additional updates will be provided within the next hour.
Our engineering team continues to investigate intermittent errors and elevated latency affecting some customers. We are actively working toward full resolution. Some customers may notice that automatic ERP syncing is unavailable at this time. Manual syncs are still possible and can be initiated by ERP admins. Additional updates will be provided within the next hour.
We are continuing to investigate this issue.
Our engineering team has identified the cause of the intermittent errors and elevated latency affecting some customers. We are actively working to implement a solution to restore full performance. We will continue to provide updates as progress is made.
Our engineering team has implemented a fix for the issue causing intermittent errors and elevated latency for a subset of our users. To ensure a complete resolution, we will be working on our platform between 8:00 PM PT - 8:30 PM PT. During this time, some users may experience brief, intermittent disruptions for a short period. We will provide an additional update when full resolution is reached.
This incident has been resolved and application functionality is working as expected.
Our engineering team is investigating an issue causing some users to intermittently errors 5XX errors or long load times across the platform. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has identified the cause for some users to experience intermittent errors and long load times when navigating the Procore platform. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team is actively monitoring an issue with a third-party cloud service provider that is resulting in intermittent errors for a portion of customers accessing and navigating the Procore platform. While we are tracking signs of stabilization, performance may remain intermittent as the provider works toward a resolution. If you encounter an error page or slow loading times, please refresh your browser or retry your action. Additional updates will be provided as new information becomes available.
During the incident, a subset of users experienced intermittent error pages and loading disruptions when attempting to access or navigate the platform. These performance fluctuations stemmed from an issue with a third-party cloud service provider. Our engineering team has verified that all network error signals have completely subsided, normal functionality has been fully restored, and this incident has been resolved.
Our engineering team is investigating issues with accessing and using the Workflows tool. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering teams are continuing to investigate intermittent errors affecting the Workflows tool and workflow functionality across the platform. An additional update will be posted as soon as new information becomes available.
Our engineering team has identified the cause of elevated errors affecting the Workflows tool and workflow functionality across the platform. We are actively working to remediate as quickly as possible. Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate intermittent errors affecting the Workflows tool and workflow functionality across the platform. We are monitoring the situation to ensure a complete resolution.
During the incident, users may have experienced issues with the functionality of Workflows across the platform. Our engineering team has restored normal functionality, this incident has been resolved.
Our engineering team is investigating an issue where some customers might be encountering an issue accessing Procore application via SSO. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
A fix has been implemented to mitigate the issues accessing Procore via SSO. We are monitoring to confirm a full resolution.
This incident has been resolved.
Our engineering team is investigating an issue causing the Resource Planning application to be unavailable for some users. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has identified the issue causing the Resource Planning application to be unavailable for a subset of users. We are working towards resolution and will share more information as it becomes available.
A fix for the issue impacting a subset of users within the Resource Planning tool has been applied and the application is functioning as expected. We will continue to monitor to ensure full resolution with plans to resolve this incident fully within the next 30 minutes.
Our incident regarding Resource Planning has been closed and this incident has been resolved.
Our engineering team is aware of missing translations in the Procore Web Application. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Our engineering team has implemented a solution to remediate the missing translations issues seen in the Procore Web Application. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
During the incident, users experienced missing translations on the Procore Web Application. Our engineering team has restored normal functionality, this incident has been resolved.
Some users may experience intermittent data delays in certain regions. Upload and download performance may be slower than normal while we work to resolve a vendor issue. We will share updates as more information becomes available.
This incident has been resolved, upload and download functionality is working as expected for all regions.
