Safenet Trusted Access Euus outage history

The SafeNet Trusted Access monitoring system has detected a problem with All STA Services. We are actively investigating and working towards the service restoration The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

Services are beginning to recover, and STA services are showing improvement. Our teams are continuing to work on the issue until all services are fully stabilized. We will share further updates as they become available. Thank you for your patience.

We are continuing to monitor for any further issues.

On the Cloud Partner’s recommendation, we are switching STA Classic traffic to the secondary site. Our teams are actively working on this. Please note that this switch may cause a brief disruption of approximately 15 minutes. We will notify you once we begin the failover, and we will share further updates as they become available. Thank you for your patience and understanding.

We have begun failing over STA Classic traffic to the secondary site due to ongoing issues on the cloud vendor’s side. Users may experience a brief disruption of approximately 15 minutes during the failover. We will share an update once the failover is complete. Thank you for your patience and understanding.

We have successfully failed over STA Classic traffic to the secondary site and are now closely monitoring the services. Services are expected to stabilize shortly. We will share further updates as they become available.

STA Classic services are beginning to recover on the secondary site, and all core services are showing improvement and operating at optimal levels. We will share further updates as they become available.

We confirm that all STA services are stable and operating at optimal levels from the secondary site. The issue is still active on the Cloud Provider’s side in the STA Primary Region. Until it subsides, traffic will continue to be served from the secondary site. Customers using FQDNs are automatically routed to the secondary site. Any customers using hardcoded IPs should failover to the secondary site using the attached document https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 We will notify you once we fail back to the STA Classic Primary site. Thank you for your patience and cooperation. If you have any questions or concerns, please reach out to our Client Services team: • https://supportportal.thalesgroup.com/ • United States: 800-545-6608 • International: +1-410-931-7520

Due to the ongoing issues with our Cloud Provider, some reporting and historical data viewing may not be functioning as expected. We do not suspect the possibility of data loss; however, viewing historical Auth logs may be degraded or unavailable until the incident is resolved.

Our Cloud Provider has confirmed that the affected Zone is back to normal operating status. However, we will remain at the DR site and perform the failback during off-peak hours. Exact times TDB. The next update will be to advise you as to when the exercise will take place.

We will now close this incident. We plan on staying on our secondary site until Thursday, 22 October. The exact times are still being planned and will be announced as a maintenance announcement via this Status Page.

The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. We have determined the cause to be rooted in a 3rd party activity. We are working on mitigative steps. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We are still working towards stabilizing the environment and mitigating the impact of the 3rd party activity.

We are continuing to work on a fix for this issue.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue appears to be intermittent and retries are generally succeed.

The Problem with the Authentication services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue is sporadic in nature but some users may experience issues logging in; retries often succeed. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

After careful investigation the Incident Response Team has determined that no service was caused during this incident and the post on Statuspage was done out of an abundance of caution triggered by internal monitoring signals.

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue manifests as slow response or failure to load intermittently. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue is causing intermittent, sporadic login failures. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We have taken corrective action, and our alerts and logging indicate positive results. We will continue to test to ensure continued stability.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available

We are currently performing backend configuration changes to improve the situation and work towards a resolution. Further updates will be provided as they become available.

Our core SLA services have been restored and are performing at nominal levels. Our team remains actively engaged and is continuing to work towards a full resolution. Further updates will be provided as developments unfold

The Admin Console and Authentication Services have been restored and are currently up and running. Active monitoring is ongoing to ensure sustained performance at nominal levels.

This incident has been resolved.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available.

Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue has been identified as related to the DB backend infrastructure maintenance performed earlier. We will be rolling back the change in the next 15 minutes.

The rollback has been completed successfully. Testing is currently underway to validate system stability and performance.

We have completed our testing, and all core services are currently operational and running at nominal levels.

This incident has been resolved.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.

The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.

We have isolated the source of the issue and are currently working towards resolution.

We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.

The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We are troubleshooting and working to restore the service. We will provide further updates when they become available.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)