Sailpoint outage history

SailPoint is investigating an issue with ISC that is currently impacting some of our customers. We are working on addressing the service disruption.

We are continuing to investigate this issue.

We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.

The issue has been identified and a fix is being implemented.

We have mitigated the service disruption with ISC.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.

Updating scope to include all regions.

We are continuing to investigate this issue. Updates will be provided when they become available.

Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours. Further updates will be shared as key milestones in the recovery process are completed.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption.

This incident is resolved.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption.

The SailPoint team has mitigated the service disruption and are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.

We are continuing to investigate this issue.

We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.

This incident has been resolved.

SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration. We are working on addressing the service disruption.

The issue has been identified and fix is being implemented.

Our engineering team has successfully resolved the issue affecting Virtual Appliances (VAs) for customers in the us-east-1 region who utilize the Canal secure tunnel VPN configuration. To fully restore your connectivity, action is required on your part. Our team has issued updated SSL Certificates that must be applied to your configuration. Please download the certificates from https://community.sailpoint.com/t5/IdentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configuration/ta-p/274648 and follow the instructions. Please note: if you have recently downloaded the certificate bundle before, you may need to clear your browser cache to get the updated files. If you have completed the steps above and are still experiencing issues, please open a support ticket.

SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now

A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.

We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.

We are continuing to investigate.

Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.

The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.

The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.

We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.

We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.

We continue to monitor processing. Previous guidelines for estimated ETA remain intact.

Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.

We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.

Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.

Search data processing is actively progressing.  However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.

The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.

We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26.  As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Supporting your business continuity remains our top priority, and we are fully committed to delivering the reliable, enterprise-grade service and transparent communication that you count on from us.

This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

The issue has been identified and fix is being implemented.

This incident has been resolved.

SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.

This incident has been resolved.

SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

The issue has been identified and is being corrected. Updates will be provided as progress is made.

This incident has been resolved.

We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.

We have identified the issue, and the deployment of the fix is currently in progress.

We are continuing to deploy the fix and will provide an update once the process is complete.

We continue to make progress on correcting this issue. Updates will be provided as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

We are continuing to investigate this issue.

This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.

The SailPoint team has mitigated the service disruption with AIC and ARMS