75 recorded Sailpoint incidents since October 2025, with official updates, affected components, duration and resolution information.
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
This issue has been resolved.
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue. Impacted sign-ins: ServiceNow (Production) through Ping SSO, including the customer support portal Identity University Discourse Highspot Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].
This issue has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
We continue to investigate the issue.
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
A fix has been implemented and we are monitoring the results.
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions. Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system. This monitoring state is for awareness only, and no customer action is required.
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
This incident has been resolved.
SailPoint is investigating an issue with NERM that is currently impacting some of our customers
This incident has been resolved.
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
This issue has been resolved.
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with NERM that is currently impacting some of our customers.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region . Impacted Components: Kafka Clusters (Data Plane) Schema Registry Managed Connectors Confluent Cloud Console / APIs
We are continuing to investigate this issue.
The vendor has indicated that they are working to restore the issue. Sailpoint is no longer seeing errors from the vendor and we will continue to monitor the services.
This incident has been resolved.
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
We continue to investigate this issue.
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels. Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable. To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed. We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
This incident has been resolved.
SailPoint is investigating an issue with access requests not completing, that is currently impacting some of our customers.
The issue has been identified and fix is being implemented.
A fix has been implemented for the issue affecting access request completion, and we are currently monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with search functionality that is currently impacting some of our customers. Customers will see errors when attempting any action that requires search functionality. We are working on addressing the service disruption and will provide an update upon resolution.
This issue has been resolved.
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
We are continuing to investigate this issue.
Teams continue to investigate this issue. Updates will be provided as progress is made.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers causing entitlements to be delayed showing in search functionality.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to work on a fix for this issue.
The fix is currently being implemented by our engineering team
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
The data processing backlog is cleared, and entitlement search functionality is now fully restored.
SailPoint is investigating an issue with Identity Security Cloud (ISC) in the EU-West-2 region. Impacted customers may experience failures loading Certification pages and APIs, as well as delayed availability for certain application instances. We are working to address the service disruption and will provide an update upon resolution.
The SailPoint team has mitigated the service disruption with ISC
SailPoint is investigating an issue with ISC that is currently impacting some of our customers. We are working on addressing the service disruption.
We are continuing to investigate this issue.
We are continuing to investigate this issue and will continue to provide updates as our investigation progresses.
The issue has been identified and a fix is being implemented.
We have mitigated the service disruption with ISC.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
Updating scope to include all regions.
We are continuing to investigate this issue. Updates will be provided when they become available.
Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours. Further updates will be shared as key milestones in the recovery process are completed.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption.
This incident is resolved.
