Sailthru outage history

Sailthru is experiencing a technical issue that may result in Facebook Lead Ads failing to sync. Our teams have identified the issue and have reached out to Facebook for assistance in resolving the issue. Clients may experience impacts including: • Facebook Lead Ads We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Earlier we identified a technical issue impacting Sailthru Facebook Lead Ads. Our teams have resolved the issue and the platform operations are now operating as expected. If you experience any lingering concerns, please contact Sailthru Support.

Sailthru is experiencing intermittent errors when saving and deleting templates. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Deleting templates - After performing the action, the template is deleted upon refreshing. • Saving templates We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

The technical team has deployed a fix and the team is currently monitoring. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please contact Sailthru Support.

Sailthru is experiencing a technical issue that may cause delays within the platform from login, campaign creation, events, and UI, but not limited to just those features within Sailthru across all regions. Our teams have identified that it is related to an active incident with AWS and are actively monitoring these delays with our database vendor, and will work diligently to resolve them from the Sailthru side. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Sailthru is experiencing a technical issue and remains unstable due to the AWS Service issue in the US-EAST-1 Region. Our teams are continuing to monitor. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Sailthru Systems are stabilizing. We continue to monitor as campaigns and other items are being processed. AWS continues to improve reliability, though services have not yet been fully restored. We will continue to monitor and work to minimize delays. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

While AWS continues final recovery activities, our platform is currently operating normally and no delays are being identified. We remain actively monitoring to ensure continued stability. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Earlier we identified a technical issue impacting Sailthru. While AWS continues to work towards full resolution, the Sailthru platform and campaign operations remain fully operational. If you experience any lingering concerns, please contact Sailthru Support.

Sailthru is experiencing a technical issue that may result in templates not loading in the platform. Our teams are actively investigating and will work diligently to find a solution. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Earlier we identified a technical issue with loading templates. Investigation revealed this was related to a third party issue between 9:14 and 9:46 UTC. The team has confirmed templates are loading as expected in the platform now. If you experience any lingering concerns, please contact Sailthru Support.

Sailthru is experiencing a technical issue that may result in job delays. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Background jobs We will continue to post updates and resolution information here. If you need additional support, please contact Support or your account manager.

Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please contact Support or your account manager.

Sailthru is experiencing a technical issue and may currently be unavailable. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Message Delivery We will continue to post updates and resolution information here.

Earlier we identified a technical issue impacting Sailthru. Our teams have resolved the issue and the platform and campaign operations are now operating as expected. If you experience any lingering concerns, please contact Marigold Support or your account manager.

Marigold Sailthru is experiencing a technical issue with the collaborative editor feature. This feature has currently been disabled while we investigate the issue. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Email Composer/visual templates failures - the template editor is not loading. We will continue to post updates and resolution information here.

The underlying cause of the issues with the collaborative editor feature have been traced back to an issue with a vendor. We will leave this function disabled through the weekend while the vendor investigates the root cause and a solution is developed.

With an abundance of caution, the Marigold Sailthru team has decided to leave the Collaborative Editor feature disabled through the upcoming holiday period. During this time, Sailthru technical teams will continue to work closely with our vendor to evaluate and address the underlying issues.

Marigold Sailthru is experiencing a technical issue that may result in the inability to load the template editor. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Email Composer/visual templates failures - the template editor is not loading. We will continue to post updates and resolution information here.

The Marigold technical team has resolve the issue impacting the ability to use the template editor. We will continue to monitor the system while investigating root cause.

The Marigold technical team has confirmed full resolution of the issue impacting the ability to use the template editor. If you experienced additional issues, please reach out to support.

Marigold Sailthru is experiencing a technical issue that may result in the inability to load the template editor. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Email Composer/visual templates failures - the template editor is not loading. We will continue to post updates and resolution information here.

The Marigold technical team has resolve the issue impacting the ability to use the template editor. We will continue to monitor the system while investigating root cause.

The Marigold technical team has confirmed full resolution of the issue impacting the ability to use the template editor. If you experienced additional issues, please reach out to support.

Sailthru is experiencing a technical issue and may currently be unavailable. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Email and in app message sending • Business intelligence • APIs • Lifecycle opimizer • Links We will continue to post updates and resolution information here.

The Marigold technical teams have determined that the Sailthru product is experiencing an issue related to an outage at AWS. We are monitoring the issue and will continue to post updates and resolution information here.

We are continuing to monitor the status of the issue at AWS and will update as we start to see recovery.

We are beginning to see recovery in many areas of the platform. Remaining impact: • Delays processing webhooks on LO. Items are queuing for dispatch at the earliest possible time. • Delays with mParticle and Facebook. Items are queuing for dispatch at the earliest possible time. • In-app mobile message sending is not working.

The remaining impact has been resolved.

Sailthru is experiencing a technical issue and may currently be unavailable. Our teams are actively investigating and will work diligently to find a solution. Clients may experience impacts including: • Email and in app message sending • Business intelligence • APIs • Lifecycle opimizer • Links We will continue to post updates and resolution information here.

We continue to experience issues related to the AWS outage. The Marigold teams are continuing to monitor for recover. Please note: When the issue is resolved, the Sailthru system will retry activities automatically. We recommend that clients do not retry things on their own.

The Marigold technical teams have confirmed that all services are back online and the backlog of campaigns has completed sending. The incident is considered resolved.

Sailthru is experiencing a technical issue that may result in decreased counts in page views. Our teams have identified the issue and are work on deployment of a solution. Clients may experience impacts including: • Reporting • Site Personalization Manager We will continue to post updates and resolution information here. If you need additional support, please contact Marigold Support or your account manager.

Earlier we identified a technical issue impacting page views for Sailthru. Our teams have resolved the issue and the platform is now operating as expected. If you experience any lingering concerns, please contact Marigold Support or your account manager.

We're receiving reports that some customers are experiencing issues loading Templates and Data feeds in Sailthru. Our teams are investigating and we will share updates here as we have them.

We've taken action to resolve the issue loading data feeds and associated assets. We are monitoring closely while confirming normal operations have resumed.

We've confirmed the issue loading data feeds has been resolved. We have resumed normal operations.

We have received reports that some users are experiencing issues loading a template in Sailthru. Our team is investigating, and we'll post updates here as we have them.

Our team is continuing to investigate, we will continue to share updates here as we have them.

The issue with templates not loading is resolved. We don’t expect any further customer impact from here. Thanks for your patience while our teams worked to get this resolved!