Sailthru Status

Earlier we identified a technical issue impacting Sailthru. While AWS continues to work towards full resolution, the Sailthru platform and campaign operations remain fully operational. If you experience any lingering concerns, please contact Sailthru Support.

While AWS continues final recovery activities, our platform is currently operating normally and no delays are being identified. We remain actively monitoring to ensure continued stability. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Sailthru Systems are stabilizing. We continue to monitor as campaigns and other items are being processed. AWS continues to improve reliability, though services have not yet been fully restored. We will continue to monitor and work to minimize delays. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Sailthru is experiencing a technical issue and remains unstable due to the AWS Service issue in the US-EAST-1 Region. Our teams are continuing to monitor. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Sailthru is experiencing a technical issue that may cause delays within the platform from login, campaign creation, events, and UI, but not limited to just those features within Sailthru across all regions. Our teams have identified that it is related to an active incident with AWS and are actively monitoring these delays with our database vendor, and will work diligently to resolve them from the Sailthru side. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Earlier we identified a technical issue with loading templates. Investigation revealed this was related to a third party issue between 9:14 and 9:46 UTC. The team has confirmed templates are loading as expected in the platform now. If you experience any lingering concerns, please contact Sailthru Support.

We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

Sailthru is experiencing a technical issue that may result in templates not loading in the platform. Our teams are actively investigating and will work diligently to find a solution. We will continue to post updates and resolution information here. If you need additional support, please contact Sailthru Support.

This maintenance is complete.

Sailthru will be performing maintenance on our SMS tool for a period of 15 minutes between 11:00 p.m. and 11:15 p.m. Eastern. During this time SMS messages may fail to send. No other parts of the Sailthru application will be impacted by this scheduled maintenance.

This maintenance is complete.

Sailthru will be performing maintenance on our SMS tool for a period of 15 minutes between 11:00 p.m. and 11:15 p.m. Eastern. During this time SMS messages may fail to send. No other parts of the Sailthru application will be impacted by this scheduled maintenance.

This maintenance is complete.

Sailthru will be performing maintenance on our SMS tool for a period of 15 minutes between 11:00 p.m. and 11:15 p.m. Eastern. During this time SMS messages may fail to send. No other parts of the Sailthru application will be impacted by this scheduled maintenance.

This maintenance is complete.

Sailthru will be performing maintenance on our SMS tool for a period of 15 minutes between 10:00 p.m. and 10:15 p.m. Eastern. During this time SMS messages may fail to send. No other parts of the Sailthru application will be impacted by this scheduled maintenance.

The maintenance is complete.

We will be performing scheduled maintenance on Mobile on November 6, 2025, between the hours of 10 pm and 12 am Eastern. During this window you may see delays on the following impacted areas of up to 30 minutes: Delivery APIs (push & in-app) may be unavailable during this window For SDKs, loading of in-app messages may be unavailable during this window. Reporting of analytic and device data (opens, installs, location updates etc.) may be delayed during this window Mobile UI After the maintenance is complete Mobile items that were updated will resume as normal.

The maintenance is complete.

We will be performing scheduled maintenance on Lifecycle Optimizer on November 2, 2025, between the hours of 10pm and 12am Eastern. During this time, your Lifecycle Optimizer flows may see delays of up to 30 minutes, and the Lifecycle Optimizer interface will be unavailable. After the maintenance is complete, your Lifecycle Optimizer flows will resume as normal.