Sendcloud outage history

We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

A fix has been implemented and we are monitoring the result. Hemos implementado y lanzado una solución. Continuaremos monitoreando el rendimiento para asegurar que el servicio se restaure completamente.

The incident has been resolved. El incidente fue resuelto.

We are currently investigating an issue causing some label announcements to fail. Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta:

Information from the carrier: **National operational communications** **Roadblocks in Southern Italy – Reopening of Acceptance and Collection in Puglia** Following the **gradual removal of roadblocks across Southern Italy** , delivery services will resume; however, it is not yet possible to guarantee full regularity of parcel and mail collections and deliveries (both domestic and international) throughout Italy. To allow for the recovery of backlogged shipments, the collection and acceptance of parcels and non-universal express courier shipments to and from **Sicily, Calabria, Campania, and Basilicata are temporarily suspended.** Universal parcels will continue to be accepted using Poste Delivery Standard and Poste Delivery International Standard products. Updates on the evolution of the situation and the gradual resumption of operations will be promptly published on [poste.it](http://poste.it) and on the portals dedicated to the individual services. For more information on other affected services and updates, see: Informazioni dal corriere: **Comunicazioni operative nazionali** **Blocchi stradali Sud Italia – Riapertura accettazione e ritiro Puglia** A seguito della **graduale rimozione dei blocchi stradali che hanno interessato tutto il Sud Italia**, verranno conseguentemente riprese le attività di consegna; tuttavia, non è ancora possibile garantire la piena regolarità di ritiri e consegne di pacchi e corrispondenza (nazionali e internazionali) su tutto il territorio italiano. Per consentire il recupero delle spedizioni arretrate, restano temporaneamente sospesi i servizi di ritiro e accettazione dei pacchi e degli invii di corriere espresso non universali da e per **Sicilia, Calabria, Campania e Basilicata.** Prosegue l’accettazione dei pacchi universali effettuata con i prodotti Poste Delivery Standard e Poste Delivery International Standard. Gli aggiornamenti sull’evoluzione della situazione e sul progressivo ripristino dell’operatività saranno pubblicati tempestivamente su [poste.it](http://poste.it) e sui portali dedicati ai singoli servizi. Per ulteriori informazioni sugli altri servizi interessati e sugli aggiornamenti, consultare:

We are currently investigating an issue with the carrier that causes some label announcements to fail. Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta

We are currently investigating an issue preventing users from announcing labels. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.

We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored. Abbiamo implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato

The issue has been resolved. Il problema è stato risolto

We are currently investigating an issue preventing users from announcing labels.

All services returned to normal.

We are currently investigating an issue preventing users from announcing labels.

GLS Italy has confirmed operational disruptions affecting shipments across Southern Italy due to strike activity. We are monitoring the situation closely with the carrier and will share further updates as soon as new information becomes available.

GLS Italia ha segnalato che i disservizi legati agli scioperi nel Sud Italia potrebbero essersi attenuati. Tuttavia, la situazione rimane al di fuori del nostro controllo e di quello del corriere, e in alcune aree sono ancora in vigore restrizioni che potrebbero influire sulle operazioni di spedizione. Abbiamo aggiornato lo stato da **Identificato** a **Monitoraggio** e continuiamo a seguire attentamente la situazione in collaborazione con il corriere. Forniremo ulteriori aggiornamenti in caso di cambiamenti significativi. __________________________________________________________________________________ GLS Italy has reported that strike-related disruptions across Southern Italy may have eased. However, the situation remains outside both our and the carrier’s control, and certain areas are still subject to restrictions that may affect shipment operations. We have moved the status from **Identified** to **Monitoring** and continue to follow the situation closely with the carrier. We will provide further updates if there are any significant changes.

We are currently investigating an issue preventing users from announcing labels.

The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

The issue has been resolved.

We are currently investigating an issue preventing users from announcing labels.

The carrier implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

The issue has been resolved.

We are currently investigating an issue preventing users from announcing labels. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

Lettre Suivie implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored. Lettre Suivie a implémenté et déployé un correctif. Nous continuerons à surveiller le fonctionnement de ce dernier pour assurer que le service est complètement rétabli.

This issue is resolved. Ce problème a été résolu.

We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

The service has recovered, we will continue monitoring this incident. El servicio se ha recuperado, continuaremos monitoreando esta incidencia.

This issue is resolved. La incidencia ha sido resuelta.

We are investigating an issue causing Poste Italiane Delivery label announcements to fail. Stiamo attualmente indagando un problema che impedisce agli utenti di annunciare le etichette Poste Italiane Delivery.

The issue has been resolved by carrier and we are monitoring the results. Il problema è stato risolto dal corriere e stiamo monitorando i risultati.

This issue is resolved. Il problema è stato risolto

We are investigating an issue causing Poste Italiane Delivery label announcements to fail. Stiamo attualmente indagando un problema che impedisce agli utenti di annunciare le etichette Poste Italiane Delivery.

The issue has been resolved by carrier and we are monitoring the results. Il problema è stato risolto dal corriere e stiamo monitorando i risultati.

This issue is resolved. Il problema è stato risolto

Users might experience errors when trying to announce DHL Germany labels. The carrier has reported an incident on their side: We will continue to provide updates on the status of the resolution of the issue. Bei der Übermittlung von DHL-Deutschland-Etiketten können bei Nutzern Fehler auftreten. Der Spediteur hat einen Vorfall auf seiner Seite gemeldet: Wir werden Sie weiterhin über den Stand der Behebung des Problems auf dem Laufenden halten.

A fix has been implemented by the carrier, and we are monitoring the result. Das Problem wurde durch den Versanddienstleister behoben und wir beobachten das Resultat.

The incident was resolved. Das Problem wurde behoben.

We are currently investigating an issue preventing users from announcing labels. Estamos investigando una incidencia que impide a los usuarios crear etiquetas.

We have received confirmation from CTT Express that the service is now working again. Please try again as usual when possible. The service may be slower than usual while everything returns to normal.

We are currently investigating an issue preventing label printing with Mac devices.

The issue has been identified and we are implementing a fix.

We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.

This issue is resolved.

We are currently investigating an issue where orders are imported with delay.

We implemented and released a fix. Orders are now importing without a delay. We will continue to monitor the performance to ensure the service is fully restored.

The issue is resolved.

We are aware that some merchants are experiencing delays or gaps in order imports from certain integrations. Affected orders may not yet appear in Sendcloud, and some shipments could be delayed as a result. Our engineering team is actively investigating the root cause. We will post updates here as we learn more.

We implemented and released a fix. We will continue to monitor the performance to ensure the service is fully restored.

This incident has been resolved.

We have received reports of connection issues with multiple integrations. We are investigating the issue and we will provide further updates as soon as possible.

The cause of the issue has been identified and we are now working on a fix.

A fix has been implemented and we are monitoring the result.

The issue has been resolved.

We are currently investigating an issue where the Mondial Relay service points are not visible on the service point map anymore.

A fix was implemented for the issue where Mondial Relay service points are not visible on the service point map, and we are currently monitoring the results

The incident has been resolved.

The incident has been resolved.

We are currently investigating an issue causing label announcements to fail for multiple carriers.

A fix has been deployed, and we are monitoring the result.

This incident has been resolved

We are investigating an issue causing BRT label announcements to fail. Stiamo attualmente indagando su un problema che impedisce agli utenti di annunciare le etichette.

A fix has been implemented by BRT and we are monitoring the result BRT ha implementato una soluzione e stiamo monitorando il risultato.

This incident has been resolved. Questo incidente è stato risolto.