Servicerocket outage history

We are aware of an issue that is affecting the Connector for Salesforce & Jira that displays Errors when accessing your Connections, and from Salesforce when loading the Lightning Components. We are looking into the issue and will provide updates.

Our team have investigated and identified possible reasons. Access to the Connector for Salesforce and Jira has been restored. If the issue continue to happen, please contact our support team immediately. Thank you and we apologize for the inconvenience this might be caused.

We are currently working on a high-priority bug impacting field group macros that do not appear. In the interim please navigate to any broken page via https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global.

Our development teams are continuing to investigate this problem.

The issue has been identified and the team is working on a fix. You can workaround this issue by navigating to https://servicerocket-apps.atlassian.net/wiki/spaces/NLP/overview?mode=global and searching for the page title you wish to display.

This incident has been resolved.

We are currently experiencing intermittent availability of our Connector for Salesforce & Jira app. We are currently investigating the issue and will provide updates as we have them.

The team has been monitoring the situation and can confirm now that the issue has been resolved. Apologies for any inconvenience this may have caused.

Due to the recent release, any Jira users without "Administer Project" permission are encountering the "Project is not bound to any connection" error when accessing the Associations panel. Currently, the Development Team is aware of this and working on the fixes. We appreciate your patience.

A fix has been implemented and we are monitoring the results.

The fix was released and we can confirm the issue has been rectified.

Our documentation site is currently unavailable: https://docs.servicerocket.com/ We are currently investigating the issue.

A fix has been implemented and you can now access the documentation site. We are also monitoring the site prior to confirming the issue has been resolved. Thank you for your patience.

This incident has been resolved. The documentation website is now operational.

We are currently investigating about this issue.

We are continuing to investigate this issue along with our development team.

We are continuing to investigate this issue.

Issue has been identified.

We are currently monitoring all Confluence Apps. At this moment, all the features of Scaffolding, Reporting, Visibility, Redirection and Linking are working as expected. We are currently investigating on the "Publisher for Confluence Cloud to Salesforce" app.

This incident has been resolved.

Due to known exploitation of a vulnerability in Confluence Server version 7.18.0 ( CVE-2022-26134 ), we are currently restricting the ServiceRocket Docs (docs.servicerocket.com) from the public temporarily while Atlassian releases the fix or workaround. Please reach out to ServiceRocket Support by emailing [email protected] or via live chat if you require any assistance.

The security incident now has a fix implementation by Atlassian, see https://jira.atlassian.com/browse/CONFSERVER-79016. We are planning the fix implementation now.

The issue has been resolved. Our Docs site(docs.servicerocket.com) is now operating normally.

Some of our Confluence Cloud apps are currently not functioning as expected due to an incident on Atlassian Confluence Cloud: https://confluence.status.atlassian.com/incidents/djgy8z9097bw Notable features include creating, editing, and viewing tabs for Composition. The features have been restored for some users but others are still impacted. If you have these issues, please avoid performing any write operations at the moment until Atlassian resolves the Confluence incident.

This incident has been resolved by Atlassian: - https://confluence.status.atlassian.com/incidents/djgy8z9097bw

We are currently investigating service interruption with our Connector for Salesforce & Jira. We will provide updates as we resolve the issue.

A fix has been implemented and we are now monitoring the results to verify stability.

A fix was implemented for this incident and is now resolved.

We are currently investigating this issue.

Issue has been identified and our development team has implemented a fix already.

We are currently monitoring the Connector. At this moment, all the features of our Connector are working as expected.

Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.

We are currently investigating this issue.

Issue has been identified and the current status for our Connector is "Stable". Our development team has implemented a fix already.

We are currently monitoring the Connector. At this moment, all the features of our Connector are working as expected.

Issue has been resolved. Our Connector for Salesforce & Jira is now operating normally.

We are currently investigating this issue.

The issue has been identified and it's caused by AWS servers being down. - https://status.aws.amazon.com/

We have identified the root cause of the disruption which was caused by AWS outage. AWS servers have been restored and are operating again: - https://status.aws.amazon.com/ Our Connector for Salesforce & Jira is operating normally now.

We are currently investigating this issue.

We have managed to stabilize the system and we're currently monitoring the App.

We experienced an intermittent issue to view/create/associate with our connector today starting around 10AM EST. Our development team has stabilized the connector. After monitoring the app for a few hours and performing additional tests, we have not received new reports and can confirm that the issue has been resolved.

We are currently investigating the issue.

We are continuing to investigate this issue.

We've experienced an outage for our Salesforce & Jira connector following a misconfiguration on one of our services. The outage started at 12:44 pm UTC and, it was resolved by 13:12 pm UTC. We are going to monitor our services meantime and provide a more comprehensive update of the root cause of this issue.

We are currently experiencing a problem with our apps documentation website . If you need urgent help, you may contact us via live chat .

Between 07:35 UTC to 07:35 UTC We experienced issue with our apps documentation website . This issue has now been resolved and the service is operating normally.

We are currently investigating the issue.

This incident has been resolved.

We are currently experiencing a problem with our apps documentation website . If you need urgent help, you may contact us via live chat .

The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.

The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.

The maintenance was completed. The website is operational now.

The documentation website will undergo server maintenance at 19:00 PST to 22:00 PST (3 hours) Eastern Standard Time, 21 May 2021. The website will be unavailable during maintenance.

This incident has been resolved.

We are currently experiencing a problem with our apps documentation website . If you need urgent help, you may contact us via live chat .

This incident has been resolved.

We are currently investigating the issue.

The documentation site is back up and running.