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Maintenance
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Official status checked
Servicerocket has active maintenance
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 24m | Yes | Critical | ||
| 170h 1m | Yes | Minor | ||
| 44m | Yes | Major | ||
| 3h 42m | Yes | Major | ||
| 7h 37m | Yes | Critical | ||
| 8h 58m | Yes | Critical | ||
| 100h 46m | Yes | Critical | ||
| 3h 8m | Yes | Minor |
Uptimus monitors Servicerocket through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 11 monitored components, 49 indexed incidents, 35 maintenance windows and 0 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Servicerocket. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Servicerocket or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 49 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Errors when accessing Connections and in lightning components in Salesforce”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 11 Servicerocket components: Documentation, Portal, Service Desk Portal, Surveys for JSM. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
The scheduled maintenance has been completed.
Started Jan 28, 2024, 09:00 AM UTC · Resolved Jan 28, 2024, 11:08 AM UTC
The migration has been completed now. The application is now running on the Appfire infrastructure.
Started Nov 21, 2023, 08:30 AM UTC · Resolved Nov 21, 2023, 09:31 AM UTC
The Publisher for Confluence Cloud to Salesforce infrastructure is successfully transferred from ServiceRocket to Appfire. The Publisher for Confluence Cloud to Salesforce is available now. We appreciate your help and look forward to working with you. If you require assistance during the process, you can reach out for support through chat at https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8.
Started Oct 24, 2023, 10:00 AM UTC · Resolved Oct 24, 2023, 11:00 AM UTC
The Connector for Salesforce and Confluence Cloud infrastructure is successfully transferred from ServiceRocket to Appfire. The connector for Salesforce and Confluence Cloud is available now, Admins are requested to add Appfire’s domain URL to the Salesforce remote site settings. For more details please refer to the following documentation: - https://apps-docs.servicerocket.com/salesforce-confluence-cloud/appfiretransition We appreciate your help and look forward to working with you. If you require assistance during the process, you can reach out for support through chat at https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8.
Started Sep 9, 2023, 06:00 AM UTC · Resolved Sep 9, 2023, 07:46 AM UTC
The scheduled maintenance has been completed.
Started Aug 31, 2023, 10:00 PM UTC · Resolved Sep 4, 2023, 05:00 PM UTC
The scheduled maintenance has been completed.
Started Jul 31, 2023, 10:00 AM UTC · Resolved Aug 2, 2023, 06:59 AM UTC
The Connector for Salesforce and Jira Cloud infrastructure is successfully transferred from ServiceRocket to Appfire. The connector for Salesforce and Jira is available now, Admins are requested to add Appfire’s domain URL to the Salesforce remote site settings. For more details please refer to the following documentation: - https://servicerocket-apps.atlassian.net/wiki/spaces/CSFJIRA/pages/1050738693/Transitioning+of+Connector+for+Salesforce+- Jira+to+Appfire+infrastructure https://apps.appf.re/sfjc/doc/transfer We appreciate your help and look forward to working with you. If you require assistance during the process, you can reach out for support through chat at https://ServiceRocket.drift.click/6b0df9e8-5a91-4579-bc01-be98fbd457b8.
Started Jul 29, 2023, 06:00 AM UTC · Resolved Jul 29, 2023, 07:41 AM UTC
The scheduled maintenance has been completed.
Started Jul 27, 2023, 12:00 AM UTC · Resolved Jul 31, 2023, 12:00 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Servicerocket | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Servicerocket | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
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The official status page for Servicerocket reports normal operation. 0 reports were recorded for Servicerocket in the last 24 hours. Last official check: .
