56 recorded Sharefile incidents since July 2024, with official updates, affected components, duration and resolution information.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
This incident has been resolved.
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
We've confirmed the fix and email delivery of transactional emails should be back to normal.
The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.
The ability to send emails through an automated workflow has been been restored.
The ability to send emails through an automated workflow has been been restored.
We are currently investigating this issue.
Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.
We are currently investigating this issue.
**Identified** - The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with AI File Renaming and AI File Validation for Document Request Lists. We are investigating this issue and we will provide updates here as soon as available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.
The issue was specific to a single customer.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
Project creation is now functioning. We are monitoring the system and continuing to investigate.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Issue is resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with login into ShareFile. We are investigating this issue and we will provide updates here as soon as available.
We’re currently experiencing an issue where some users may see an error stating “Unable to get login information.” Our team is working to resolve this as quickly as possible. Please try again after some time. Thank you for your patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
**Summary of Impact** On November 19, 2025, between approximately 9:00 AM and 10:36 AM UTC, some ShareFile customers experienced issues logging in to the service. The incident resulted in a partial login outage, primarily affecting users in the EU region, with intermittent impact in other regions. **Root Cause** The incident was triggered by an unusually high volume of SMS-based MFA requests that overwhelmed the ShareFile login service. This surge in MFA traffic caused resource exhaustion in backend systems responsible for authentication, leading to login failures. Temporary configuration limits and capacity constraints contributed to the inability to process requests efficiently during the peak. **Mitigation** The operations and engineering teams responded by: * Enforcing further restrictions and rate limits for SMS-based MFA to prevent excessive requests. * Modifying backend system configurations to handle higher login volumes. Once these actions were completed, normal login functionality was restored. **Next Steps** To prevent recurrence, ShareFile will: * Continue to refine and enforce limits on SMS-based MFA requests. * Strengthen monitoring and detection of excessive MFA activity targeting authentication systems. We apologize for any inconvenience this incident may have caused. For ongoing updates and incident history, please visit the ShareFile Status Page.
Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider's side. Our team is actively monitoring the situation and awaiting further updates from the provider.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
ShareFile is now operational, and we are continuing to monitor its performance closely.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.
ShareFile is now operational, and we are continuing to monitor its performance closely.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
