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Secure file sharing and collaboration platform.
Source
auto
Category
Productivity
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 32m ago
1
Components
0
Active incidents
0
Maintenance
25%
90d uptime
BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments
Apr 22, 8:36 PM
Normalized official status-page data for incidents, maintenance, components, and history.
25%
Known uptime
4 known history days
1
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
ShareFile®
Operational
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
3
outage days
0
maintenance days
86
unknown days
Latest outages and degradations detected from the official status page.
This incident has been resolved.
The issue was specific to a single customer.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
This incident has been resolved.
Issue is resolved.
This incident has been resolved.
**Summary of Impact** On November 19, 2025, between approximately 9:00 AM and 10:36 AM UTC, some ShareFile customers experienced issues logging in to the service. The incident resulted in a partial login outage, primarily affecting users in the EU region, with intermittent impact in other regions. **Root Cause** The incident was triggered by an unusually high volume of SMS-based MFA requests that overwhelmed the ShareFile login service. This surge in MFA traffic caused resource exhaustion in backend systems responsible for authentication, leading to login failures. Temporary configuration limits and capacity constraints contributed to the inability to process requests efficiently during the peak. **Mitigation** The operations and engineering teams responded by: * Enforcing further restrictions and rate limits for SMS-based MFA to prevent excessive requests. * Modifying backend system configurations to handle higher login volumes. Once these actions were completed, normal login functionality was restored. **Next Steps** To prevent recurrence, ShareFile will: * Continue to refine and enforce limits on SMS-based MFA requests. * Strengthen monitoring and detection of excessive MFA activity targeting authentication systems. We apologize for any inconvenience this incident may have caused. For ongoing updates and incident history, please visit the ShareFile Status Page.
This incident has been resolved.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Sharefile status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
http://status.sharefile.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Showing 1 to 1 of 1 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
ShareFile® | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Related status pages based on category, adapter type, and operational history.
Sharefile is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
