52 recorded Shipcloud incidents since November 2022, with official updates, affected components, duration and resolution information.
**Security Notice – Global PHP Security Threat** We are aware of an emerging global security threat affecting PHP-based applications and are closely monitoring the situation. Our core applications, **shipcloud.io** and **shipcloud.com**, remain fully operational and are unaffected by this threat. We are actively monitoring the situation and will provide updates as necessary. Thank you for your understanding.
In order to continue providing you with a secure and reliable service, DPD will be performing scheduled system maintenance on Wednesday, October 21, 2026, from 3:00 p.m. to 4:00 p.m. (CEST). During this time, the DPD DE Web Service API system will remain available, but there may be brief service interruptions. Please take this into account when planning your work. This maintenance is intended to improve DPD’s security measures and protect your data. DPD is doing everything possible to keep the interruption as brief as possible, and we thank you for your understanding.
We are currently observing limited availability of DHL Returns functionality and are actively investigating.
This incident has been resolved.
The DPD webservices are currently running into timeouts. We're monitoring the situation.
This incident has been resolved.
The DPD webservices are currently running into timeouts. We're monitoring the situation. --------- >Sehr geehrte Kundin, sehr geehrter Kunde, >wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten >Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit >noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. >Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. >Freundliche Grüße >Ihr DPD Team >Dear customer, >Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than >usual at the moment. >We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service >will be restored. >We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. >If you have any questions please contact us. >With best regards >Your DPD Team
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The DHL CIG (Customer Integration Gateway) is responding with errors, DHL is already investigating and trying to resolve the issue. https://post-paket-deutschland.status.api.dhl.com/incidents/230797?lang=de
This incident has been resolved.
The DPD webservices are currently running into timeouts. We're monitoring the situation.
This incident has been resolved.
Due to problems with our cloud provider some carriers and services are currently unavailable. This also affects the usage of all shipcloud owned contracts. We are working hard on mitigating the problems and fixing the issue.
This incident has been resolved.
The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.
This incident has been resolved.
We are investigating reports of degraded performance.
We are continuing to investigate the issue. Shipments with the carrier UPS are currently running into errors
This incident has been resolved.
We are investigating reports of degraded performance.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The GLS services are currently slow and/or running into timeouts.
This incident has been resolved.
The DHL Returns API is currently not available.
This incident has been resolved.
The DPD webservices are currently running into timeouts. We're monitoring the situation.
This incident has been resolved.
There are currently problems with the UPS authentication service. This leads to errors when creating shipments. We will keep you updated.
This incident has been resolved.
We received the following information from DPD: >Sehr geehrte Partnerinnen, sehr geehrter Partner, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team _ _ _ _ _ _ _ Dear partner, Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than usual at the moment. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team
This incident has been resolved.
We received the following information from DPD > Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------- Dear customer, Because of a malfunction our Web Services are temporarily only available to a limited extent. There may be delays in response times. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team
This incident has been resolved.
