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Shipcloud outage history

50 recorded Shipcloud incidents since November 2022, with official updates, affected components, duration and resolution information.

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DHL Returns partial outage

Started June 2, 2026 at 11:37 AM UTC 50m

OutageMajor incident

Affected components

DHL

June 2, 2026 at 11:37 AM UTCidentified
We are currently observing limited availability of DHL Returns functionality and are actively investigating.
June 2, 2026 at 12:26 PM UTCresolved
This incident has been resolved.

DPD: Disruption of service

Started May 13, 2026 at 7:19 AM UTC 44m

IssuesMinor incident

Affected components

DPD

May 13, 2026 at 7:19 AM UTCmonitoring
The DPD webservices are currently running into timeouts. We're monitoring the situation.
May 13, 2026 at 8:02 AM UTCresolved
This incident has been resolved.

DPD: Disruption of service

Started May 12, 2026 at 7:50 AM UTC 1h 18m

OutageMajor incident

Affected components

DPD

May 12, 2026 at 7:50 AM UTCmonitoring
The DPD webservices are currently running into timeouts. We're monitoring the situation. --------- >Sehr geehrte Kundin, sehr geehrter Kunde, >wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten >Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit >noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. >Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. >Freundliche Grüße >Ihr DPD Team >Dear customer, >Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than >usual at the moment. >We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service >will be restored. >We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. >If you have any questions please contact us. >With best regards >Your DPD Team
May 12, 2026 at 9:08 AM UTCresolved
This incident has been resolved.

Outage of service

Started May 7, 2026 at 6:34 AM UTC 21m

OutageCritical incident

Affected components

WebUI (app.shipcloud.io)API (api.shipcloud.io)

May 7, 2026 at 6:34 AM UTCinvestigating
We are currently investigating this issue.
May 7, 2026 at 6:55 AM UTCresolved
This incident has been resolved.

UPS disruption of service

Started April 28, 2026 at 6:22 AM UTC 11m

OutageCritical incident

Affected components

UPS

April 28, 2026 at 6:22 AM UTCidentified
The issue has been identified and a fix is being implemented.
April 28, 2026 at 6:33 AM UTCresolved
This incident has been resolved.

UPS: Disruption of Service

Started April 26, 2026 at 8:00 PM UTC 11h 45m

OutageMajor incident

Affected components

UPS

April 27, 2026 at 7:41 AM UTCinvestigating
We are currently investigating this issue.
April 27, 2026 at 7:45 AM UTCresolved
This incident has been resolved.

DHL: Disruption of Service

Started April 10, 2026 at 8:18 AM UTC 26m

OutageMajor incident

Affected components

DHL

April 10, 2026 at 8:18 AM UTCidentified
The DHL CIG (Customer Integration Gateway) is responding with errors, DHL is already investigating and trying to resolve the issue. https://post-paket-deutschland.status.api.dhl.com/incidents/230797?lang=de
April 10, 2026 at 8:43 AM UTCresolved
This incident has been resolved.

DPD: Disruption of service

Started December 22, 2025 at 7:59 AM UTC 57m

IssuesMinor incident

Affected components

DPD

December 22, 2025 at 7:59 AM UTCmonitoring
The DPD webservices are currently running into timeouts. We're monitoring the situation.
December 22, 2025 at 8:56 AM UTCresolved
This incident has been resolved.

Problems with our cloud provider

Started November 13, 2025 at 3:47 PM UTC 1h 18m

OutageMajor incident

Affected components

WebUI (app.shipcloud.io)API (api.shipcloud.io)

November 13, 2025 at 3:47 PM UTCidentified
Due to problems with our cloud provider some carriers and services are currently unavailable. This also affects the usage of all shipcloud owned contracts. We are working hard on mitigating the problems and fixing the issue.
November 13, 2025 at 5:05 PM UTCresolved
This incident has been resolved.

DPD errors with shipcloud contract

Started July 10, 2025 at 8:24 AM UTC 1h 0m

IssuesMinor incident

Affected components

WebUI (app.shipcloud.io)API (api.shipcloud.io)

July 10, 2025 at 8:24 AM UTCinvestigating
The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates with carrier DPD. We have identified the cause of the problem and are working on a fix.
July 10, 2025 at 9:24 AM UTCresolved
This incident has been resolved.

shipcloud app and API performance

Started July 9, 2025 at 10:02 AM UTC 33m

OutageMajor incident

Affected components

WebUI (app.shipcloud.io)API (api.shipcloud.io)

July 9, 2025 at 10:02 AM UTCinvestigating
We are investigating reports of degraded performance.
July 9, 2025 at 10:20 AM UTCinvestigating
We are continuing to investigate the issue. Shipments with the carrier UPS are currently running into errors
July 9, 2025 at 10:35 AM UTCresolved
This incident has been resolved.

shipcloud app and API performance

Started July 1, 2025 at 11:21 AM UTC 2h 30m

Pending

Affected components

WebUI (app.shipcloud.io)API (api.shipcloud.io)

July 1, 2025 at 11:21 AM UTCinvestigating
We are investigating reports of degraded performance.
July 1, 2025 at 11:31 AM UTCinvestigating
We are continuing to investigate this issue.
July 1, 2025 at 11:48 AM UTCidentified
The issue has been identified and a fix is being implemented.
July 1, 2025 at 12:26 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 1, 2025 at 1:51 PM UTCresolved
This incident has been resolved.

GLS: Disruption of service

Started June 23, 2025 at 7:22 AM UTC 1h 50m

OutageMajor incident

Affected components

GLS

June 23, 2025 at 7:22 AM UTCmonitoring
The GLS services are currently slow and/or running into timeouts.
June 23, 2025 at 9:12 AM UTCresolved
This incident has been resolved.

DHL Returns API Disruption of Service

Started April 30, 2025 at 2:15 PM UTC 32m

OutageMajor incident

Affected components

DHL

April 30, 2025 at 2:15 PM UTCidentified
The DHL Returns API is currently not available.
April 30, 2025 at 2:47 PM UTCresolved
This incident has been resolved.

DPD: Disruption of service

Started April 9, 2025 at 6:46 AM UTC 1h 52m

Pending

Affected components

DPD

April 9, 2025 at 6:46 AM UTCmonitoring
The DPD webservices are currently running into timeouts. We're monitoring the situation.
April 9, 2025 at 8:38 AM UTCresolved
This incident has been resolved.

UPS: Disruption of Service

Started February 21, 2025 at 7:54 AM UTC 2h 33m

OutageMajor incident

Affected components

UPS

February 21, 2025 at 7:54 AM UTCmonitoring
There are currently problems with the UPS authentication service. This leads to errors when creating shipments. We will keep you updated.
February 21, 2025 at 10:28 AM UTCresolved
This incident has been resolved.

DPD: Disruption of service

Started January 22, 2025 at 7:27 AM UTC 1d 1h

Pending

Affected components

DPD

January 22, 2025 at 7:27 AM UTCmonitoring
We received the following information from DPD: >Sehr geehrte Partnerinnen, sehr geehrter Partner, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team _ _ _ _ _ _ _ Dear partner, Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than usual at the moment. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team
January 23, 2025 at 8:38 AM UTCresolved
This incident has been resolved.

DPD: Disruption of Service

Started November 25, 2024 at 8:16 AM UTC 23h 43m

OutageMajor incident

Affected components

DPD

November 25, 2024 at 8:16 AM UTCmonitoring
We received the following information from DPD > Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------- Dear customer, Because of a malfunction our Web Services are temporarily only available to a limited extent. There may be delays in response times. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team
November 26, 2024 at 7:59 AM UTCresolved
This incident has been resolved.

DHL API performance degraded

Started October 29, 2024 at 10:38 AM UTC 21h 25m

IssuesMinor incident

Affected components

DHL

October 29, 2024 at 10:38 AM UTCidentified
The DHL Shipping and Returns API currently shows unusually long response times.
October 30, 2024 at 8:01 AM UTCidentified
We are continuing to work on a fix for this issue.
October 30, 2024 at 8:03 AM UTCresolved
This incident has been resolved.

DPD: Disruption of service

Started October 8, 2024 at 8:09 AM UTC 54m

OutageMajor incident

Affected components

DPD

October 8, 2024 at 8:09 AM UTCmonitoring
The DPD webservices are currently running into timeouts. We're monitoring the situation.
October 8, 2024 at 8:51 AM UTCmonitoring
We received the following information from DPD > Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------- Dear customer, Because of a malfunction our Web Services are temporarily not available. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team
October 8, 2024 at 9:04 AM UTCresolved
This incident has been resolved.

Shipcloud outage history and incident timeline | Uptimus