Shipstation outage history

We are currently investigating this issue.

Issue end: 2026-10-20 - 12:43 PM UTC

To comply with USPS standards and avoid label errors or future USPS non-compliance fees , please be sure to enter all package dimensions (L x W x H) when creating your label. USPS is introducing a non-compliance fee for missing or inaccurate package dimensions (L x W x H) starting in early 2027. For more info please see USPS Dimension Compliance

The issue has been identified and a fix is being implemented.

Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.

The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.

The carrier identified the root cause and is implementing the optimization.

Evri made the optimizations on their side, and now we can see the requests are succeeding.

This incident has been resolved.

We are aware of reports of inaccurate rates for some USPS mailing services through ShipStation. Our engineering team is actively investigating, and we will post another update as soon as more information is available.

This incident has been resolved.

We are currently investigating reports regarding ShipStation Connect disconnecting and reconnecting.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

APC have informed us of a known issue regarding error "Please enter a phone number: Collection PhoneNumber" We are currently investigating this in further detail.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Canada Post status page here: Visit the Canada Post Status Page

Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.

We are aware of an issue with the duplicate package option for multi-package shipments and are working on a fix.

This incident has been resolved.

ShipStation Engineers are aware of the technical issues impacting Stamps international labels from being created. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here . GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here . Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here .

We are aware of the following error when attempting to load ShipStation and are working on a fix. Request failed with status code 504. Url was /seller/labelproviders

This incident has been resolved.

We are aware of an issue with creating labels using Australia Post from ShipStation and are actively investigating this. In the interim, we recommend using other ShipStation carriers to continue to ship packages.

This issue has now been resolved and labels can now be created again when using Australia Post from ShipStation.

ShipStation Engineers are aware of the technical issues impacting UPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation identified an issue that affected some merchants' ability to log in. Our engineers are currently investigating the issue.

A fix has been implemented and we are monitoring the results.

Earlier today, ShipStation identified an issue affecting some merchants' ability to log in. Our engineers have confirmed this issue should now be resolved.

ShipStation is currently experiencing performance issues due to an ongoing Shopify outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Shopify status page here: Visit the Shopify Status Page

This incident has been resolved.