Shopify outage history

We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.

We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.

We continue to work on resolving the issue with the third-party provider.

Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.

The issues with the Shopify Help Center have been resolved, and are being monitored.

The monitoring period for this issue has ended and no further impact has been observed.

We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.

We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a specialist. Updates are available at status.twilio.com. We'll provide another update when we have more information to share.

Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and provide another update when the issue is fully resolved.

The issue affecting live support by phone and chat due to a Twilio outage is now fully resolved. Merchants can now connect with live support without issue. Our monitoring period  has ended, and we have observed no further impact.

The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.

Shop Pay Installments has been re-enabled, and we are monitoring that.

This issue has been resolved, and Shop Pay Installments is available to eligible buyers at checkout.

We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.

Between 15:52 UTC – 21:40 UTC, we experienced an outage with Shop Pay Installments for storefront users in the US due to a third-party issue with Installments provider Affirm, causing Installments options to appear unavailable to affected users. At 21:40, Affirm confirmed a fix to their systems. We reenabled Shop Pay Instalments at 21:50 at which time we confirmed the issue resolved. The monitoring period for this issue has ended and no further impact has been observed.

We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.

We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.

Between July 31 and August 3, we experienced Storefront Search, Catalog API and Shop app search functionality issues. A fix was implemented at 19:00 UTC on August 3 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We are investigating this issue and will keep you updated.

We've identified the problem and we're working on a solution.

This issue has been resolved and is being monitored.

The monitoring period for this issue has ended and no further impact has been observed.

Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.

We've identified the problem impacting our third-party payment provider and we're working on a solution.

This issue has been resolved and is being monitored.

Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

This issue has been resolved and is being monitored.

Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.

We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.

We've identified the problem impacting storefronts and checkouts, and we're working on a solution.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

This issue has been resolved and is being monitored.

Between 00:30 UTC and 03:33 UTC, we experienced an infrastructural issue that resulted in errors across Shopify storefronts and checkouts. A fix was implemented at 03:33 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.

We're continuing to work on addressing the admin and storefront issues, and will keep you updated.

These issues have been resolved and error rates are back down. We are continuing to monitor.

We are continuing to monitor to ensure the health of the affected areas.

Between 14:30 - 17:20 UTC, some merchants and customers experienced issues accessing storefronts and admins. The monitoring period for this issue has ended and no further impact has been observed.

Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

This issue has been resolved and we continue to monitor to ensure a return to baseline service.

Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We have identified the issue affecting admin, checkout, storefront, and POS.

A fix has been implemented and we are monitoring the results.

We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We have identified the issue affecting admin, checkout, storefront, and POS.

We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

We have identified the issue affecting admin, checkout, storefront, and POS.

We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.

We've identified the problem affecting the Shopify Admin and we're working on a solution.

We've have begun implementing a fix for the Shopify Admin issue

This Shopify Admin issue has been resolved and is being monitored.

Between 5:04 - 8:45, we experienced issues with the Shopify Admin. A fix was implemented at 6:15 which resolved the issue following a recovery period. Monitoring for this issue has ended and no further impact has been observed.

Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.

We are investigating and will keep you updated.

We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

This issue has been resolved and is being monitored.

We are continuing to monitor the issue, and will share more information as soon as possible.

We continue to monitor the issue closely and will share updates as they become available.

This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Shop Pay is currently unavailable. We’re investigating and will keep you updated.

We are continuing to investigate, Shop Pay is unavailable at this time.

Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

This incident has been resolved.

Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

We are continuing to monitor the results of the fix and are seeing recovery.

The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

We are continuing to investigate this issue.

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

This incident has been resolved.