Sinch outage history

We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked. Start Time: 2026-10-26 12:58 UTC Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact [email protected].

A fix has been implemented and we are seeing improvements for the dashboard. We are continuing to investigate the incorrect account balances.

A second fix has been implemented and we are seeing correct account balances and customer accounts have been unblocked. We are continuing to monitoring the results.

At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact [email protected]

Dear Client, We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region. Incident Start Time: 2026-10-26 00:30 UTC Impact: Clients may experience delayed messages and lookup responses or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].

This incident has been resolved. Incident Start Time: 2026-10-26 00:30 UTC Incident End Time: 2026-10-26 01:59 UTC

We are currently observing delivery issues in Sweden - Telia Incident Start Time: 2026-10-25 09:10 UTC Impact: Failed MT's/Delayed MT's/Failed MO's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

This incident has been resolved. Incident Start Time: 2026-10-25 09:10 UTC Incident End Time: 2026-10-25 21:28 UTC

We are currently observing delivery issues in Nicaragua - Tigo Incident Start Time: 2026-10-23 15:36 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

This incident has been resolved. Incident Start Time: 2026-10-23 15:36 UTC Incident End Time: 2026-10-23 22:27 UTC

We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC

We are currently observing delivery issues in Denmark - Nuuday Incident Start Time: 2026-10-22 13:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-10-22 13:42 UTC Incident End Time: 2026-10-22 14:36 UTC

We are currently observing delivery issues in United Kingdom - O2. Incident Start Time: 2026-10-22 12:28 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

This incident has been resolved. Incident Start Time: 2026-10-22 12:28 UTC Incident End Time: 2026-10-22 14:16 UTC

We are currently observing delivery issues in Bolivia - Entel Incident Start Time: 2026-10-21 15:16 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-10-21 15:16 UTC Incident End Time: 2026-10-21 16:30 UTC

We are currently observing delivery issues in France - Orange. Incident Start Time: 2026-10-21 09:37 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

We are continuing to investigate this issue.

This incident has been resolved. Incident Start Time: 2026-10-21 09:37 UTC Incident End Time: 2026-10-21 19:58 UTC

We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.

This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC

We are currently observing delivery issues in Norlys - Denmark. Incident Start Time: 2026-10-15 00:30 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-10-15 00:30 UTC Incident End Time: 2026-10-15 01:53 UTC

We are currently observing delivery issues in Evatis - Djibouti Incident Start Time: 2026-10-14 22:14 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-10-14 22:14 UTC End Start Time: 2026-10-15 00:14 UTC

We are currently observing delivery issues in New Zealand - Spark Incident Start Time: 2026-10-11 16:09 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-10-11 16:09 UTC Incident End Time: 2026-10-11 17:25 UTC

We are currently observing delivery issues in Guatemala - Tigo. Incident Start Time: 2026-10-09 07:46 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

We are continuing to investigate this issue.

This incident has been resolved. Incident Start Time: 2026-10-09 07:46 UTC Incident End Time: 2026-10-09 10:53 UTC

We are writing to inform you regarding an incident that affected our Engage - Zoho CRM services during the below time-frame. Incident Start Time: 2026-10-09 07:00 UTC Incident End Time: 2026-10-09 07:30 UTC During the incident you may have experienced issues sending messages, reviewing reports and other functionalities. A fix has been deployed and the issue was resolved. Thank you for understanding and our sincere apologies for any disruptions to your business.

We are currently observing delivery issues towards Sweden - Tele2Comviq. Incident Start Time: 2026-10-08 09:03 UTC We will update as soon as we have more information.

This incident has been resolved. Incident Start Time: 2026-10-08 09:03 UTC Incident End Time: 2026-10-08 09:41 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We are currently observing delivery issues in USA - AT&T. Incident Start Time: 2026-10-07 13:59 UTC Impact: Clients may experience delayed or missing delivery receipts for Short Code and Toll-Free traffic towards AT&T United States. We will update as soon as we have more information. If you have any questions, please contact [email protected]

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Incident Start Time: 2026-10-07 13:59 UTC Incident End Time: 2026-10-07 17:46 UTC

We are currently observing delivery issues in Guadeloupe - Orange. Incident Start Time: 2026-10-07 04:21 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

We are continuing to investigate this issue.

This incident has been resolved. Incident Start Time: 2026-10-07 04:21 UTC Incident End Time: 2026-10-07 14:20 UTC

We are currently observing delivery issues in USA - AT&T. Incident Start Time: 2026-10-07 05:18 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

We are continuing to investigate this issue.

This incident has been resolved. Incident Start Time: 2026-10-07 05:18 UTC Incident End Time: 2026-10-07 09:44 UTC

We are currently observing delivery issues in Belgium - Mobistar Incident Start Time: 2026-10-07 03:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

This incident has been resolved. Incident Start Time: 2026-10-07 03:32 UTC Incident End Time: 2026-10-07 06:03 UTC