Sinch outage history and incident timeline

Delivery Issue Philippines - Globe Telecom

Started August 21, 2026 at 8:06 AM UTC Ongoing

IssuesMinor incident

Affected components

SMS - APAC

August 21, 2026 at 8:06 AM UTCinvestigating
We are currently observing delivery issues in Philippines - Globe Telecom. Incident Start Time: 2026-08-21 07:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]
August 21, 2026 at 10:03 AM UTCinvestigating
We are continuing to investigate this issue.

Delivery Issue Canada - ICE Wireles

Started August 20, 2026 at 5:28 AM UTC Ongoing

IssuesMinor incident

Affected components

SMS - CA - ShortCode

August 20, 2026 at 5:28 AM UTCinvestigating
We are currently observing delivery issues in Canada - ICE Wireless. Incident Start Time: 2026-08-20 02:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 21, 2026 at 7:48 AM UTCinvestigating
We are continuing to investigate this issue.

Sinch Engage - Web portal degradation

Started August 18, 2026 at 2:52 PM UTC 38m

IssuesMinor incident

Affected components

Web PortalLegacy Brands (MessageNet, DirectSMS, MobiPost, SMS Central, Wholesale SMS, Streetdata)

August 18, 2026 at 2:52 PM UTCinvestigating
We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings. The issue is affecting both EU and APAC environments. Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available. We are actively investigating and will provide further updates as more information becomes available.
August 18, 2026 at 3:30 PM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-18 13:32 UTC Incident End Time: 2026-08-18 15:22 UTC

Delivery Issue - United Kingdom - Lycamobile UK

Started August 18, 2026 at 10:40 AM UTC 2h 20m

IssuesMinor incident

Affected components

SMS - EMEA

August 18, 2026 at 10:40 AM UTCinvestigating
We are currently observing delivery issues in United Kingdom - Lycamobile UK Incident Start Time: 2026-08-18 09:23 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 18, 2026 at 1:01 PM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-18 09:23 UTC Incident End Time: 2026-08-18 12:04 UTC

Delivery Issue French Guiana - Free Caraibe

Started August 18, 2026 at 12:32 AM UTC 5h 3m

IssuesMinor incident

Affected components

SMS - LATAM

August 18, 2026 at 12:32 AM UTCinvestigating
We are currently observing delivery issues in French Guiana - Free Caraibe Incident Start Time: 2026-08-17 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 18, 2026 at 2:27 AM UTCinvestigating
We are continuing to investigate this issue.
August 18, 2026 at 5:35 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-17 23:29 UTC

Delivery Issue Martinique - Free Caraibe

Started August 18, 2026 at 12:08 AM UTC 10h 52m

IssuesMinor incident

Affected components

SMS - LATAM

August 18, 2026 at 12:08 AM UTCinvestigating
We are currently observing delivery issues in Martinique - Free Caraibe Incident Start Time: 2026-08-17 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 18, 2026 at 5:19 AM UTCinvestigating
We are continuing to investigate this issue.
August 18, 2026 at 11:00 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-18 09:16 UTC

Delivery Issue Guadeloupe - Free Caraibe

Started August 18, 2026 at 12:04 AM UTC 10h 55m

IssuesMinor incident

Affected components

SMS - LATAM

August 18, 2026 at 12:04 AM UTCinvestigating
We are currently observing delivery issues in Guadeloupe - Free Caraibe Incident Start Time: 2026-08-17 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 18, 2026 at 5:20 AM UTCinvestigating
We are continuing to investigate this issue.
August 18, 2026 at 10:59 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-17 21:26 UTC Incident End Time: 2026-08-18 09:16 UTC

Service Degradation - REST API - US

Started August 16, 2026 at 8:43 PM UTC 17h 51m

IssuesMinor incident

Affected components

REST - US

August 16, 2026 at 8:43 PM UTCinvestigating
We are currently experiencing a service degradation affecting REST API in the US region. Incident Start Time: 2026-08-16 17:58 UTC Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].
August 17, 2026 at 6:17 AM UTCinvestigating
We are continuing to investigate this issue.
August 17, 2026 at 7:39 AM UTCmonitoring
We are no longer observing any further issues affecting this service. Our teams continue to closely monitor the service while the investigation is ongoing.
August 17, 2026 at 2:34 PM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-16 17:58 UTC Incident End Time: 2026-08-17 02:45 UTC

Delivery Issue - United Kingdom - O2 UK

Started August 14, 2026 at 9:57 AM UTC 1h 17m

IssuesMinor incident

Affected components

SMS - EMEA

August 14, 2026 at 9:57 AM UTCinvestigating
We are currently observing delivery issues in United Kingdom - O2 Incident Start Time: 2026-08-14 09:36 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 14, 2026 at 11:13 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-14 09:36 UTC Incident End Time: 2026-08-14 10:12 UTC

Delivery Issue Sweden - Telia

Started August 14, 2026 at 8:13 AM UTC 1h 19m

IssuesMinor incident

Affected components

SMS - EMEA

August 14, 2026 at 8:13 AM UTCinvestigating
We are currently observing delivery issues in Sweden - Telia Incident Start Time: 2026-08-14 07:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 14, 2026 at 9:32 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-14 07:44 UTC Incident End Time: 2026-08-14 09:27 UTC

Delivery Issue Colombia - Telefonica

Started August 14, 2026 at 12:51 AM UTC 2h 0m

IssuesMinor incident

Affected components

SMS - LATAM

August 14, 2026 at 12:51 AM UTCinvestigating
We are currently observing delivery issues in Colombia - Telefonica Incident Start Time: 2026-08-14 00:25 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 14, 2026 at 2:03 AM UTCinvestigating
We are continuing to investigate this issue.
August 14, 2026 at 2:51 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-14 00:25 UTC Incident End Time: 2026-08-14 02:25 UTC

Service Degradation – Number Lookups – All Regions

Started August 13, 2026 at 10:05 PM UTC 0m

Pending

Affected components

API

August 13, 2026 at 10:05 PM UTCresolved
Please be advised that we experienced a short service interruption with the Sinch Number Lookup API service. Requests received a 500 response to number lookup API requests. The incident is now resolved and impact times were 21:10 - 21:29. All services are now restored. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we close out this incident. For further information or assistance, please contact us at [email protected].

Service Degradation - AU1 Site - Retroactive

Started August 13, 2026 at 10:14 AM UTC 0m

Pending

August 13, 2026 at 1:50 PM UTCresolved
Dear client, We are writing to retroactively inform you that we experienced a temporary degradation on our AU1 Site. Incident Start Time: 2026-08-13 12:14 UTC Incident End Time: 2026-08-13 12:50 UTC  Customers may have experienced short term connectivity issues, Missing/Delayed MTs/MOs during the incident period. If you have any questions, please contact [email protected].

US1 & US7 - Site Degradation

Started August 13, 2026 at 10:04 AM UTC 1h 34m

IssuesMinor incident

Affected components

HTTP USENUM USREST - USSMS (Legacy Sinch)Redhot XML (mBlox)SMPP - USHTTP - US

August 13, 2026 at 10:04 AM UTCinvestigating
Dear Client, We are currently experiencing a performance degradation on our US1 and US7 sites. Our engineers are currently investigating and additional information will follow as it becomes available. Affected Site: US1, US7, REST API US, Legacy APIs US If you have any questions, please contact [email protected].
August 13, 2026 at 10:52 AM UTCmonitoring
Our engineers have identified the cause of the issue and have applied a fix. We will continue to monitor the performance of the US sites. Incident Start Time: 2026-08-13 09:30 UTC If you have any questions, please contact [email protected].
August 13, 2026 at 11:38 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-13 09:30 UTC Incident Restoration Time: 2026-08-13 10:12 UTC Incident End Time: 2026-08-13 10:30 UTC

Delivery Issue France - Lebara

Started August 11, 2026 at 1:14 PM UTC 2h 59m

IssuesMinor incident

Affected components

SMS - EMEA

August 11, 2026 at 1:14 PM UTCinvestigating
We are currently observing delivery issues in France - Lebara Incident Start Time: 2026-08-11 12:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 11, 2026 at 2:34 PM UTCinvestigating
We are continuing to investigate this issue.
August 11, 2026 at 4:13 PM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-11 12:32 UTC Incident End Time: 2026-08-11 15:48 UTC

Delivery Issue Mexico - AT&T Mexico

Started August 8, 2026 at 7:10 PM UTC 1h 20m

IssuesMinor incident

Affected components

SMS - LATAM

August 8, 2026 at 7:10 PM UTCinvestigating
We are currently observing delivery issues towards Mexico - AT&T Mexico. Incident Start Time: 2026-08-08 18:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
August 8, 2026 at 8:30 PM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-08 20:18 UTC Incident End Time: 2026-08-08 18:42 UTC

Sinch Engage - Platform Degradation

Started August 6, 2026 at 5:07 PM UTC 1h 21m

IssuesMinor incident

Affected components

Web Portal

August 6, 2026 at 5:07 PM UTCinvestigating
We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. Impact: Customers may experience that some sections of the Sinch Engage dashboard are currently degraded. Incident Start Time: 2026-08-06 13:46 UTC We are actively investigating and will provide further updates as more information becomes available.
August 6, 2026 at 6:28 PM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-06 13:46 UTC Incident End Time: 2026-08-06 18:19 UTC

Delivery Issue Paraguay - Tigo

Started August 6, 2026 at 3:27 AM UTC 56m

IssuesMinor incident

Affected components

SMS - LATAM

August 6, 2026 at 3:27 AM UTCinvestigating
We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-08-06 03:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 6, 2026 at 4:23 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-06 03:04 UTC Incident End Time: 2026-08-06 04:14 UTC

Delivery Issue Guernsey - Sure Guernsey

Started August 5, 2026 at 12:26 AM UTC 1h 4m

IssuesMinor incident

Affected components

SMS - EMEA

August 5, 2026 at 12:26 AM UTCinvestigating
We are currently observing delivery issues in Guernsey - Sure Guernsey. Incident Start Time: 2026-08-04 22:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 5, 2026 at 1:30 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-04 22:50 UTC Incident End Time: 2026-08-05 01:02 UTC

Delivery Issue Germany - O2 Germany

Started August 4, 2026 at 12:14 AM UTC 4h 3m

IssuesMinor incident

Affected components

SMS - EMEA

August 4, 2026 at 12:14 AM UTCinvestigating
We are currently observing delivery issues in Germany - O2 Germany. Incident Start Time: 2026-08-03 21:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
August 4, 2026 at 4:07 AM UTCinvestigating
We are continuing to investigate this issue.
August 4, 2026 at 4:17 AM UTCresolved
This incident has been resolved. Incident Start Time: 2026-08-03 21:53 UTC Incident End Time: 2026-08-04 03:30 UTC