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Cloud communication platform for voice, video, and messaging APIs.
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Maintenance
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Sinch has active maintenance
Official provider statusOfficial incident resolved
Service Degradation - Customer Dashboard and Account Balance — At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact [email protected]
Official provider statusOfficial incident resolved
Service Degredation - Lookup API — This incident has been resolved. Incident Start Time: 2026-10-26 00:30 UTC Incident End Time: 2026-10-26 01:59 UTC
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
| Component name | Status |
|---|---|
| Sinch Elastic SIP Trunking — API status | Up |
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 2h 32m | Yes | Major | ||
| 10m | Yes | Minor | ||
| 11h 45m | Yes | Minor | ||
| 8h 27m | Yes | Minor | ||
| 12h 5m | Yes | Minor | ||
| 3h 32m | Yes | Minor | ||
| 2h 14m | Yes | Minor | ||
| 1h 20m | Yes | Minor |
Uptimus monitors Sinch through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 181 monitored components, 206 indexed incidents, 305 maintenance windows and 76 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Sinch. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Sinch or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 206 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Service Degradation - Customer Dashboard and Account Balance”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 181 Sinch components: API. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-12388 Start Date and Time (GMT):: 9th December 2026 05:00 Hrs. End Date and Time (GMT):: 9th December 2026 10:00 Hrs. Impact Mobile Terminating (MT) Traffic : Potential latency Mobile Originated (MO) Traffic : Potential latency DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics : No Impact Description: Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. Report Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Started Dec 9, 2026, 05:00 AM UTC · Ongoing
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-12387 Start Date and Time (GMT):: 8th December 2026 05:00 Hrs. End Date and Time (GMT):: 8th December 2026 10:00 Hrs. Impact Mobile Terminating (MT) Traffic : Potential latency Mobile Originated (MO) Traffic : Potential latency DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics : No Impact Description: Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. Report Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Started Dec 8, 2026, 05:00 AM UTC · Ongoing
Services :: DI SMS 365 (SMSX) PCR Number :: PCRSDI-12386 Start Date and Time (GMT):: 7th December 2026 05:00 Hrs. End Date and Time (GMT):: 7th December 2026 10:00 Hrs. Impact Mobile Terminating (MT) Traffic : Potential latency Mobile Originated (MO) Traffic : Potential latency DR Notification : No Impact Report Manager Access : No Impact Report Manager Statistics : No Impact Description: Digital Interconnect has scheduled a planned maintenance to carry out activities on the internal application and systems. Report Manager may experience several slowdowns up to 1 minute and delayed up to 1 minute data in reports. If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Started Dec 7, 2026, 05:00 AM UTC · Ongoing
We are writing to inform you that the concerned maintenance activity has been postponed to the below mentioned timeframe. Type: Service Announcement & Maintenance Previous Start Time: 2026-10-15 07:00 UTC Previous End Time: 2026-10-15 08:00 UTC New Start Time: 2026-12-01 07:00 UTC New End Time: 2026-12-01 08:00 UTC As part of our commitment to platform reliability, security, and scalability, Sinch is adding a brand-new, high-efficiency site to our core SMSC billing and messaging routing engine product. This site expansion introduces a next-generation, high-performance architecture to significantly increase our regional capacity, improve overall platform stability, and ensure robust message processing. New Regional Connection Endpoints that are planned to go live 2026-10-15 during the aforementioned time window. US SMPP: us6.smpp.api.sinch.com: US HTTP SMS: us6.httpsms.api.sinch.com US Lookup API: us6.httplookup.api.sinch.com Action Required: Firewall Whitelisting To ensure uninterrupted message delivery as we scale our traffic to include this new site we request that you update your firewall settings. Affected API Endpoint: (This change only affects customers connecting to either of the following US endpoints) US SMPP: us1.smpp.api.sinch.com and/or us7.smpp.api.sinch.com US HTTP SMS: us1.httpsms.api.sinch.com and/or us7.httpsms.api.sinch.com US Lookup API: us1.httplookup.api.sinch.com and/or us7.httplookup.api.sinch.com IP Addresses to Whitelist Please coordinate with your network security team to whitelist these target IP addresses: 35.95.194.74 44.239.11.143 52.32.122.205 If for any reason the maintenance is extended, cancelled, or postponed, we will advise you accordingly. Please contact [email protected] should you require further information or assistance.
Started Dec 1, 2026, 07:00 AM UTC · Ongoing
Our Toll-Free number provider has scheduled a maintenance. Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States. Maintenance start time: 2026-11-24 04:00 UTC Maintenance end time: 2026-11-24 08:00 UTC
Started Nov 24, 2026, 04:00 AM UTC · Ongoing
An external supplier has scheduled a maintenance. Impact SMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed 10DLC MT/MO traffic towards the United States. Maintenance Start Time: 2026-11-19 05:00 UTC Maintenance End Time: 2026-11-19 11:00 UTC
Started Nov 19, 2026, 05:00 AM UTC · Ongoing
Our Toll-Free number provider has scheduled a maintenance. Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States. Maintenance start time: 2026-11-19 04:00 UTC Maintenance end time: 2026-11-19 08:00 UTC
Started Nov 19, 2026, 04:00 AM UTC · Ongoing
We will be undergoing scheduled maintenance during this time.
Started Nov 18, 2026, 05:00 AM UTC · Ongoing
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Sinch | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Sinch | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Sinch reports normal operation. Within the last 24 hours, the provider marked “Service Degradation - Customer Dashboard and Account Balance” as resolved. 0 reports were recorded for Sinch in the last 24 hours. Last official check: .
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