32 recorded Sketchup incidents since March 2023, with official updates, affected components, duration and resolution information.
We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.
We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.
We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.
We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.
There was an outage of link sharing on Mac and Windows, the request access page, the web-based link sharing dialog accessible by email links, and the enable sharing page for Trimble Connect projects. Users experienced endless spinners or errors when accessing those pages.
Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
We have detected an issue with the Trimble Connect service. We are working on a fix with high priority.
We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.
We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.
We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.
We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.
We have detected an issue with the www.sketchup.com service. We are working on a fix with high priority.
We have resolved the latest detected problem with the www.sketchup.com service. We apologize for any inconvenience this may have caused.
We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.
We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.
We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.
We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.
We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.
We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.
Service Interruption Affecting Service(s): Share Settings Service There was an incident which prevented SketchUp models from being shared or accessed.
Service Interruption Affecting Service(s): Share Settings Service Our team has determined that the previously reported issue is now resolved. Thank you for your patience during this incident. We will continue to investigate the root cause to prevent any reoccurrence.
Educational users are currently unable to log in to the Sefaira web application. We are working on a fix and this should be resolved shortly.
Normal service is now restored
We are experiencing issues starting services and are currently investigating the issue. Users will be seeing "503 Service Temporarily Unavailable" messages.
Investigation is ongoing
The issue is resolved, we will continue to monitor for further issues
All affected systems are working normally
Due to datacenter issues, multiple SketchUp services are currently affected. This includes: * Add Location * PreDesign * Sefaira We are monitoring the situation closely and will take any mitigating action possible. Apologies for the inconvenience.
The Map tile service is currently being migrated to an alternative datacenter to resolve this issue, and we expect to see service improvement shortly.
The issue is now resolved with PreDesign and Sefaira. Add Location importing site context is however still affected.
Add Location tiles are now working again.
In SketchUp 2023 loading 3D Warehouse from SketchUp fails to load. A fix is being investigated. As a work around please use a web browser to access 3D Warehouse.
Issue has been addressed
We have been seeing reports of a new error prompting users to accept the terms and privacy policy repeatedly. The issue is under investigation.
A new update is being made available to prevent this issue.
Hi, Our team is investigating an issue on the following service(s): Live Components Instability caused by occasional but sustained high service usage. May cause Live components users to be disconnected . We sincerely apologise for the service interruption and will provide further updates as soon as possible.
Service Interruption Affecting Service(s): Live Components Hi, The issue affecting Live Components has now been resolved. The instability was caused by sustained high service usage, which may have led to some users being disconnected. The underlying cause has been addressed, and services are now stable. We sincerely apologise for the interruption and appreciate your patience. Cheers
We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.
Issues with the tile downloads are intermittent
Investigating this with the map tile service
We have taken steps to mitigate the issue, and performance is now back to 100% We will monitor for any further degradations. Apologies for the service interruption.
Map services continue to operate as expected
PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.
Dear Customer, Service Interruption Affecting Service(s): PreDesign Weather Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
Dear Customer, ⚠️ Service Alert : We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible. The following services are affected: Live Components We appreciate your patience and will provide updates once we have more information.
Status Update: The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your understanding and patience.
The issue is under control.
