App server (new platform)
OutageMajor incident
- investigating
App server (new platform) went down
- resolved
App server (new platform) recovered
17 recorded Sweethawk incidents since July 2025, with official updates, affected components, duration and resolution information.
App server (new platform) went down
App server (new platform) recovered
App server (new platform) went down
App server (new platform) recovered
App server (new platform) went down
App server (new platform) recovered
App server (legacy) went down
App server (legacy) recovered
App server (legacy) went down
App server (legacy) recovered
App server (legacy) went down
App server (legacy) recovered
App server (legacy) went down
App server (legacy) recovered
App server (legacy) went down
App server (legacy) recovered
App server (legacy) went down
App server (legacy) recovered
There were jobs taking excessive resources. We have fixed the performance of these jobs and service has been returned to normal.
App server (legacy) went down
App server (legacy) recovered
Apps are currently not working due to our Redis server being unavailable. We are working on the issue. Apologies for the service interruption.
We have now rebuilt our cache server cluster and are bringing things back online. We will continue to monitor but if you notice anything out of the ordinary please email [email protected].
App server (new platform) went down
App server (new platform) recovered
Recurring Tickets are working again after an interruption. Some tickets may have been created later than their schedule by up to 24 hours later. We have also addressed an issue with the Timers app, having a similar issue. Some timers that were started over 24 hours ago and were due to complete in the last 24 hours may have been missed. If you have any concerns, please contact us at [email protected], kindly let us know example ticket ID(s) we can look into and that we have access to your data for troubleshooting purposes and we'll get back to you asap.
Due to a database issue, the Notify app is currently degraded, we are unable to surface whether there are unread notifications when the app loads. Apologies for the trouble, we hope to have this resolved soon.
The issue has been resolved, all apps working again as normal.
We are having issues with our database on our legacy app server and are looking into the cause, apologies for the outage.
The apps are working again and we have rolled back a recent release. We are looking into the cause.
An issue with jobs (eg approvals, task lists, timers) not processing in a timely manner has been resolved. Due to a temporary issue with a response from the Zendesk job status this also caused an issue on our side, some jobs were running too long and causing a backlog in the processing queue. The issue was temporary and we have made a fix that prevented some other jobs from waiting too long on others to expedite clearing the queue.