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    Sync outage history

    51 recorded Sync incidents since March 2021, with official updates, affected components, duration and resolution information.

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    Elevated Upload and Download Errors

    Started September 9, 2026 at 3:43 AM UTC · 7h 33m

    OutageMajor incident
    Affected components
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. September 9, 2026 at 3:43 AM UTCinvestigating

      We're experiencing an elevated level of upload and download errors and are currently looking into the issue.

    2. September 9, 2026 at 5:31 AM UTCinvestigating

      We are continuing to investigate the issue.

    3. September 9, 2026 at 8:21 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. September 9, 2026 at 10:21 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. September 9, 2026 at 11:17 AM UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Started July 3, 2026 at 4:15 AM UTC · 12h 10m

    Pending
    Affected components
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. July 3, 2026 at 4:15 AM UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

    2. July 3, 2026 at 4:51 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 3, 2026 at 4:25 PM UTCresolved

      This incident has been resolved.

    Login and upload issues affecting a subset of Sync users

    Started May 27, 2026 at 5:03 PM UTC · 8m

    IssuesMinor incident
    Affected components
    Control Panel
    1. May 27, 2026 at 5:03 PM UTCinvestigating

      We are currently investigating an issue affecting login and uploads in the Sync web panel.

    2. May 27, 2026 at 5:05 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 27, 2026 at 5:11 PM UTCresolved

      This incident has been resolved.

    Elevated Errors when previewing an Excel Document

    Started May 25, 2026 at 2:32 PM UTC · 2h 45m

    IssuesMinor incident
    Affected components
    Control Panel
    1. May 25, 2026 at 2:32 PM UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. May 25, 2026 at 2:52 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 25, 2026 at 4:43 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 25, 2026 at 5:17 PM UTCresolved

      This incident has been resolved.

    Emergency Upstream Maintenance

    Started May 5, 2026 at 5:14 PM UTC · 3h 56m

    IssuesMinor incident
    Affected components
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. May 5, 2026 at 5:14 PM UTCmonitoring

      One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

    2. May 5, 2026 at 9:10 PM UTCresolved

      This incident has been resolved.

    Errors when previewing MS Documents in the Control Panel

    Started May 1, 2026 at 6:51 PM UTC · 6h 33m

    IssuesMinor incident
    Affected components
    Control Panel
    1. May 1, 2026 at 6:51 PM UTCidentified

      We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

    2. May 1, 2026 at 9:59 PM UTCmonitoring

      A temporary fix has been implemented. We are currently monitoring the issue.

    3. May 2, 2026 at 1:24 AM UTCresolved

      This incident has been resolved.

    Login issues affecting mobile apps

    Started March 6, 2026 at 12:56 PM UTC · 2h 7m

    Pending
    Affected components
    iOS Mobile ClientAndroid Mobile Client
    1. March 6, 2026 at 12:56 PM UTCinvestigating

      We are currently investigating a login issue affecting the iOS and Android mobile apps

    2. March 6, 2026 at 3:02 PM UTCresolved

      This incident has been resolved.

    Login issues affecting the Sync mobile apps

    Started December 21, 2025 at 7:56 PM UTC · 1d 11h

    IssuesMinor incident
    Affected components
    iOS Mobile ClientWindows DesktopMac DesktopAndroid Mobile Client
    1. December 21, 2025 at 7:56 PM UTCinvestigating

      We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

    2. December 22, 2025 at 3:23 AM UTCinvestigating

      We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

    3. December 22, 2025 at 2:59 PM UTCinvestigating

      We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

    4. December 22, 2025 at 3:37 PM UTCinvestigating

      We are continuing to investigate this issue.

    5. December 23, 2025 at 7:21 AM UTCresolved

      A new release is now available for the mobile apps that have resolved the issue.

    THIS IS A DRILL

    Started December 2, 2025 at 3:04 PM UTC · 2m

    Pending
    Affected components
    Control Panel
    1. December 2, 2025 at 3:04 PM UTCinvestigating

      THIS IS A DRILL: We are investigating the issue.

    2. December 2, 2025 at 3:04 PM UTCidentified

      THIS IS A DRILL: We have identified the issue.

    3. December 2, 2025 at 3:05 PM UTCidentified

      THIS IS A DRILL: We are monitoring the issue.

    4. December 2, 2025 at 3:06 PM UTCmonitoring

      THIS IS A DRILL: We are monitoring the issue.

    5. December 2, 2025 at 3:06 PM UTCresolved

      THIS IS A DRILL: This issue is resolved.

    Elevated Errors Accessing the Control Panel and Web Site

    Started November 18, 2025 at 1:32 PM UTC · 2h 46m

    OutageMajor incident
    Affected components
    Control PanelPublic Website (sync.com)
    1. November 18, 2025 at 1:32 PM UTCinvestigating

      We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

    2. November 18, 2025 at 1:44 PM UTCidentified

      We have been informed that our upstream provider has identified the issue and is implementing a fix.

    3. November 18, 2025 at 2:38 PM UTCidentified

      We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

    4. November 18, 2025 at 2:48 PM UTCmonitoring

      A fix has been implemented by our upstream, we are currently monitoring.

    5. November 18, 2025 at 4:18 PM UTCresolved

      This incident has been resolved.

    Some desktop apps are showing device is suspended

    Started October 1, 2025 at 4:01 PM UTC · 1h 2m

    IssuesMinor incident
    Affected components
    Windows DesktopMac Desktop
    1. October 1, 2025 at 5:01 PM UTCinvestigating

      We are currently investigating an issue where the desktop app may show your device is suspended

    2. October 1, 2025 at 5:02 PM UTCresolved

      This incident has been resolved.

    Login issues affecting a subset of Sync users

    Started August 2, 2025 at 9:00 PM UTC · 8h 0m

    IssuesMinor incident
    1. August 5, 2025 at 5:36 PM UTCresolved

      Some users may be unable to log in to Sync.

    Some users may experience issues with uploads, downloads, and file transfers

    Started July 7, 2025 at 7:15 PM UTC · 0m

    IssuesMinor incident
    1. July 8, 2025 at 5:05 PM UTCresolved

      Issue has been resolved.

    Scheduled Maintenance

    Started June 26, 2025 at 1:42 PM UTC · 12h 15m

    Pending
    Affected components
    iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks
    1. June 26, 2025 at 1:42 PM UTCinvestigating

      We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

    2. June 26, 2025 at 7:03 PM UTCidentified

      We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

    3. June 26, 2025 at 7:18 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

    4. June 26, 2025 at 10:28 PM UTCmonitoring

      Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

    5. June 27, 2025 at 1:57 AM UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Started May 28, 2025 at 7:41 PM UTC · 6h 24m

    IssuesMinor incident
    Affected components
    Control PanelPublic Website (sync.com)
    1. May 28, 2025 at 7:41 PM UTCinvestigating

      We're experiencing an elevated level of API errors and are currently looking into the issue.

    2. May 28, 2025 at 7:41 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 28, 2025 at 8:16 PM UTCidentified

      The issue has been identified, a fix is being implemented.

    4. May 28, 2025 at 8:58 PM UTCmonitoring

      A fix has been implemented and we are monitoring the situation.

    5. May 29, 2025 at 2:04 AM UTCresolved

      This incident has been resolved.

    Login issues affecting a subset of Sync users

    Started March 12, 2025 at 7:59 PM UTC · 2h 22m

    IssuesMinor incident
    Affected components
    Control Panel
    1. March 12, 2025 at 7:59 PM UTCinvestigating

      Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

    2. March 12, 2025 at 9:40 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 12, 2025 at 10:21 PM UTCresolved

      This incident has been resolved.

    Elevated Errors

    Started February 18, 2025 at 2:00 AM UTC · 58m

    Pending
    1. February 18, 2025 at 2:00 AM UTCinvestigating

      We are experiencing elevated errors

    2. February 18, 2025 at 2:59 AM UTCresolved

      This incident has been resolved

    Elevated Errors

    Started February 11, 2025 at 5:15 PM UTC · 4h 59m

    IssuesMinor incident
    Affected components
    iOS Mobile ClientWindows DesktopMac DesktopControl PanelAndroid Mobile Client
    1. February 11, 2025 at 5:15 PM UTCinvestigating

      We are seeing elevated error rates and are currently looking into the issue.

    2. February 11, 2025 at 5:26 PM UTCinvestigating

      A change has been implemented and we are currently monitoring its impact.

    3. February 11, 2025 at 5:26 PM UTCmonitoring

      A change has been implemented, and we are currently monitoring its impact.

    4. February 11, 2025 at 10:14 PM UTCresolved

      This incident has been resolved.

    THIS IS A DRILL

    Started December 20, 2024 at 8:17 PM UTC · 2m

    Pending
    1. December 20, 2024 at 8:17 PM UTCinvestigating

      THIS IS A DRILL: We are investigating the issue.

    2. December 20, 2024 at 8:17 PM UTCidentified

      THIS IS A DRILL: We have identified the issue.

    3. December 20, 2024 at 8:18 PM UTCmonitoring

      THIS IS A DRILL: We are monitoring the issue.

    4. December 20, 2024 at 8:19 PM UTCresolved

      THIS IS A DRILL: This issue is resolved.

    Login issues affecting a subset of Sync users

    Started September 11, 2024 at 9:03 PM UTC · 2h 25m

    IssuesMinor incident
    Affected components
    Control Panel
    1. September 11, 2024 at 9:03 PM UTCinvestigating

      Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

    2. September 11, 2024 at 10:33 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 11, 2024 at 11:28 PM UTCresolved

      This incident has been resolved.