81 recorded Thousandeyes incidents since August 2025, with official updates, affected components, duration and resolution information.
Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation. The issue started at 14:00 PM UTC.
We are continuing to investigate this issue.
A fix has been implemented. Operations will continue to monitor performance.
New updates are being pushed for Enterprise Agents. Enterprise Agents showing online are out of scope. Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
This incident is now resolved. Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically update themselves. Option 1: Add the New DNSSEC Key Adding the new DNSSEC key can restore the Agent’s connection to the ThousandEyes platform. After the Enterprise Agent reconnects, the Test Data collected since the Enterprise Agent’s last check-in should be retroactively pushed to the Test timeline as long as the Test Data remains in the Enterprise Agent’s local cache. The local cache retains Test Data for up to 36 hours after connectivity is lost; data older than that may be permanently lost. Cisco Application-Hosting (CAF) Agent Access the CLI of the Cisco device hosting the CAF Agent. Open a terminal in the app container: app-hosting connect <app-id> session bash Append the new DNSSEC key to the key file ( note – this is all one line ): echo ". 172800 IN DNSKEY 257 3 8 AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc=" >> /usr/lib/te-agent/dns-rootserver.key Docker Agent Run the following command ( note – this is all one line ) on the Docker host, replacing <CONTAINER_NAME> with the Agent’s container name: docker exec <CONTAINER_NAME> sh -c 'echo ". 172800 IN DNSKEY 257 3 8 AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc=" >> /usr/lib/te-agent/dns-rootserver.key' Linux Package Agent Append the new DNSSEC key to the key file ( note – this is all one line ): echo ". 172800 IN DNSKEY 257 3 8 AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc=" >> /usr/lib/te-agent/dns-rootserver.key Please note: Customers will still need to complete Option 2 for a long-term fix, even if Option 1 is applied in the interim. Option 2: Upgrade the Agent Image Cisco Application-Hosting (CAF) Agent Run the following command on the Cisco device hosting the CAF Agent: If you have x86 architecture: app-hosting upgrade appid {application-name} package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-x86_64-5.2.1.cisco.tar If you have ARM architecture: app-hosting upgrade appid {application-name} package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-aarch64-5.2.1.cisco.tar Please note: Upgrading the Cisco App-Hosting Image (CAF) Agent image will clear the Enterprise Agent’s local Test Data cache. The Test timeline will have a data gap for the affected period, and the cached Test Data will not be backfilled. Docker Agent Use the latest image tag (or latest-agent if you are not using BrowserBot), or Docker image version 0.105.0 or later. docker pull <name> docker stop <running-agent> docker rm <running-agent> docker run <same options as previous launch> Linux Package Agent Upgrade the te-agent package to the latest version ( 1.247.2 ) using the system package manager ( yum , dnf , or apt , depending on your distribution). For more details, see Upgrading Enterprise Agents .
London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Affected Cloud Agents: London, England (Webex Calling) Start time: Oct 02, 2026, 11:35 PM UTC
Dashboard widgets showing data for Events datasource are affected in US1 region. The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
This incident has been resolved.
ThousandEyes for Government (FedRAMP) Usage and billing page data may show stale data for some customers
A fix has been implemented and we are monitoring the results. The usage data is reflecting now correctly, no more customer impact
This incident has been resolved.
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval. Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since. We are currently monitoring platform and system performance to confirm full stability before resolving the incident
This incident has been resolved.
Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
The cause of the issue has been identified, and corrective action has been taken. Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
This incident has been resolved.
Summary The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages. Status Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.
We are continuing to investigate this issue.
Issue has been resolved.
This incident has been resolved.
Customers may encounter errors when editing Custom Webhook integrations. Custom Webhook functionality itself is not affected. We are investigating the issue
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
US1 region customers with BGP private collectors might experience BGP session disconnections
Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.
Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well. Status: Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available. ThousandEyes support is available 24 hours a day. If you have questions or require further assistance, please initiate a chat within app.thousandeyes.com to connect with a support engineer, or email [email protected].
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
This incident has been resolved.
Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating the issue.
A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.
This incident has been resolved.
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at [email protected] to open a new case
We are continuing to investigate this issue.
We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.
ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.
This incident has been resolved.
Between 8/20/26 at 17:50 UTC and 8/21/26 at 18:50 UTC, alerts configured with dynamic baselines or sensitivity conditions may be delayed or sent incorrectly.
Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected. We are investigating the issue
A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
This incident has been resolved.
Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts. We are currently investigating this issue
We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.
The issue is successfully mitigated. All services have returned to normal operation and are performing as expected. We will continue to monitor the systems closely to ensure ongoing stability.
This issue has been resolved. All services have returned to normal operation and are performing as expected.
We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.
The incident has been resolved
Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions. Status: Our engineering team is working to resolve this issue. We will provide further updates as they become available. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
A fix has been implemented and we are monitoring the results.
The incident has been resolved
Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Affected Cloud Agents: Frankfurt, Germany (Webex Calling) Start time: Jun 23, 2026, 10:36 PM UTC
Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
