65 recorded Thousandeyes incidents since August 2025, with official updates, affected components, duration and resolution information.
We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.
The incident has been resolved
Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions. Status: Our engineering team is working to resolve this issue. We will provide further updates as they become available. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
A fix has been implemented and we are monitoring the results.
The incident has been resolved
Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Affected Cloud Agents: Frankfurt, Germany (Webex Calling) Start time: Jun 23, 2026, 10:36 PM UTC
Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.
The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.
Data availability has been restored and we are monitoring the system.
This incident has been resolved.
Summary We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC. Impact Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network metrics. Status Our engineering team has applied a fix, and we are currently monitoring the environment to ensure full service restoration.
This incident has been resolved.
Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
We are continuing to investigate this issue.
Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.
Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.
This incident has been resolved
Delays in Endpoint test data in US1 region Impact: Endpoint test data is delayed in platform on the US1 region. Start Time: Jul 11, 2026, 14:58 PM UTC
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Ongoing outage Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-09 02:00:00 UTC Affected Cloud Agents: - Daejeon, South Korea (SK Telecom - AWS Wavelength) - Seoul, South Korea (SK Telecom - AWS Wavelength)
https://status.thousandeyes.com/incidents/2yf1r9hs84j2
Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources: Endpoint Agents - Dynamic Tests
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.
We are continuing to work on a fix for this issue
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
We are continuing to monitor for any further issues.
This incident has been resolved.
Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter. Start time: 2026-07-02 09:00:00 UTC Affected Cloud Agents: Chennai, India (JIO) Chennai, India - IPv6 (JIO) Chennai, India (Vodafone Idea) Chennai, India - IPv6 (Vodafone Idea) Chennai, India (Bharti Airtel) Chennai, India - IPv6 (Bharti Airtel). We are working on these issues.
This incident has been resolved.
Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-01 09:00:00 UTC Affected Cloud Agents: Chennai, India (Reliance) Chennai, India - IPv6 (Reliance)
This incident has been resolved
We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label. CEA Test Settings– Customers with affected agents are unable to load the agent selector. CEA Views– Affected agents are being displayed at “null island” (incorrect location). Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data?? We will provide further updates as the situation progresses.
A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
This incident has been resolved.
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
The issue has been identified and our engineering team is currently working in restoring the service.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
Services are stable. We are continuing to monitor the situation for any further issues.
This incident has been resolved.
Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: Jun 23, 2026, 10:36 PM UTC Affected Cloud Agents: Vancouver, Canada (Webex Calling) Toronto, Canada (Webex Calling)
We are continuing to investigate this issue.
The issue has been identified.
Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at [email protected] or through the chat. Our team is currently working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: [email protected] Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937) We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected. Status: Our engineering team is currently working in restoring the service.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) Mumbai, India (Vodafone) Mumbai, India - IPv6 (Vodafone) Mumbai, India (Reliance) Mumbai, India - IPv6 (Reliance) Mumbai, India (Bharti Airtel) Mumbai, India - IPv6 (Bharti Airtel)
This incident has been resolved.