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    Tidio outage history

    47 recorded Tidio incidents since August 2020, with official updates, affected components, duration and resolution information.

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    Issues with ticketing (emails)

    Started July 1, 2026 at 7:02 AM UTC · 6h 6m

    OutageMajor incident
    Affected components
    Ticketing System
    1. July 1, 2026 at 7:02 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 1, 2026 at 9:36 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 1, 2026 at 9:41 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. July 1, 2026 at 1:07 PM UTCresolved

      This incident has been resolved.

    Outage of Meta business products

    Started June 12, 2026 at 2:45 PM UTC · 3h 41m

    OutageMajor incident
    Affected components
    Web & Desktop application
    1. June 12, 2026 at 2:45 PM UTCidentified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. June 12, 2026 at 6:26 PM UTCresolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    Started June 4, 2026 at 3:09 PM UTC · 4d 15h

    Pending
    Affected components
    Web & Desktop application
    1. June 4, 2026 at 3:09 PM UTCinvestigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. June 4, 2026 at 4:20 PM UTCidentified

      We’ve identified the problem, and our developers are working on a solution.

    3. June 4, 2026 at 7:11 PM UTCidentified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. June 4, 2026 at 10:34 PM UTCidentified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. June 5, 2026 at 6:19 PM UTCidentified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. June 5, 2026 at 10:27 PM UTCidentified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. June 6, 2026 at 10:11 PM UTCidentified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. June 9, 2026 at 6:17 AM UTCresolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    Started April 17, 2026 at 4:07 PM UTC · 5h 34m

    IssuesMinor incident
    Affected components
    Web & Desktop applicationAgent Dashboard
    1. April 17, 2026 at 4:07 PM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. April 17, 2026 at 7:22 PM UTCinvestigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. April 17, 2026 at 9:41 PM UTCresolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    Started April 9, 2026 at 2:35 PM UTC · 2h 8m

    IssuesMinor incident
    Affected components
    APIWeb & Desktop application
    1. April 9, 2026 at 2:35 PM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. April 9, 2026 at 3:22 PM UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. April 9, 2026 at 4:43 PM UTCresolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    Started January 15, 2026 at 7:18 AM UTC · 29m

    OutageMajor incident
    Affected components
    APIAgent Dashboard
    1. January 15, 2026 at 7:18 AM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. January 15, 2026 at 7:47 AM UTCresolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    Started December 5, 2025 at 9:05 AM UTC · 3h 41m

    OutageMajor incident
    Affected components
    WebSocketChat widgetAgent Dashboard
    1. December 5, 2025 at 9:05 AM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. December 5, 2025 at 9:25 AM UTCmonitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. December 5, 2025 at 9:49 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. December 5, 2025 at 12:46 PM UTCresolved

      Everything is back up and running.

    Connectivity issues for some users

    Started November 18, 2025 at 11:38 AM UTC · 8h 25m

    Pending
    Affected components
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. November 18, 2025 at 11:38 AM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. November 18, 2025 at 11:59 AM UTCidentified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. November 18, 2025 at 2:36 PM UTCmonitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. November 18, 2025 at 5:00 PM UTCmonitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. November 18, 2025 at 8:04 PM UTCresolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    Started May 14, 2025 at 7:30 PM UTC · 2h 41m

    OutageMajor incident
    Affected components
    API
    1. May 14, 2025 at 7:30 PM UTCinvestigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. May 14, 2025 at 7:32 PM UTCidentified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. May 14, 2025 at 8:16 PM UTCidentified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. May 14, 2025 at 10:09 PM UTCmonitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. May 14, 2025 at 10:11 PM UTCresolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    Started August 26, 2024 at 10:44 AM UTC · 3h 12m

    OutageMajor incident
    Affected components
    APIWebSocketWeb & Desktop applicationChat widget
    1. August 26, 2024 at 10:44 AM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. August 26, 2024 at 1:55 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 26, 2024 at 1:56 PM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started August 26, 2024 at 7:17 AM UTC · 1h 48m

    OutageMajor incident
    Affected components
    APIWebSocketWeb & Desktop applicationChat widget
    1. August 26, 2024 at 7:17 AM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. August 26, 2024 at 9:05 AM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started January 7, 2024 at 8:46 PM UTC · 3h 48m

    IssuesMinor incident
    Affected components
    Web & Desktop application
    1. January 7, 2024 at 8:46 PM UTCidentified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. January 7, 2024 at 11:29 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. January 8, 2024 at 12:34 AM UTCresolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    Started October 23, 2023 at 11:34 AM UTC · 1h 22m

    OutageMajor incident
    Affected components
    Web & Desktop application
    1. October 23, 2023 at 11:34 AM UTCinvestigating

      We're currently investigating problems with sending Emails via Tidio.

    2. October 23, 2023 at 12:56 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 23, 2023 at 12:56 PM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started November 5, 2022 at 9:27 PM UTC · 55m

    OutageMajor incident
    Affected components
    Web & Desktop application
    1. November 5, 2022 at 9:27 PM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. November 5, 2022 at 10:16 PM UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. November 5, 2022 at 10:23 PM UTCresolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    Started October 24, 2022 at 2:17 PM UTC · 55m

    IssuesMinor incident
    Affected components
    Web & Desktop application
    1. October 24, 2022 at 2:17 PM UTCidentified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. October 24, 2022 at 2:42 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 24, 2022 at 3:12 PM UTCresolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    Started October 24, 2022 at 10:47 AM UTC · 1h 22m

    IssuesMinor incident
    Affected components
    APIWeb & Desktop application
    1. October 24, 2022 at 10:47 AM UTCinvestigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. October 24, 2022 at 12:09 PM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started August 20, 2022 at 1:44 PM UTC · 33m

    OutageMajor incident
    Affected components
    Web & Desktop applicationChat widget
    1. August 20, 2022 at 1:44 PM UTCidentified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. August 20, 2022 at 2:17 PM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started August 17, 2022 at 11:01 AM UTC · 7h 37m

    IssuesMinor incident
    Affected components
    WebSocketWeb & Desktop application
    1. August 17, 2022 at 11:01 AM UTCinvestigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. August 17, 2022 at 3:00 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 17, 2022 at 6:38 PM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started August 3, 2022 at 4:18 PM UTC · 26m

    OutageCritical incident
    Affected components
    API
    1. August 3, 2022 at 4:18 PM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. August 3, 2022 at 4:43 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 3, 2022 at 4:44 PM UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Started July 20, 2022 at 3:39 PM UTC · 59m

    OutageCritical incident
    Affected components
    API
    1. July 20, 2022 at 3:39 PM UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. July 20, 2022 at 4:38 PM UTCresolved

      This incident has been resolved.