Where does Uptimus get the official Tidio status?

Uptimus reads the official Tidio status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Tidio Status Page: https://status.tidio.com Tidio Home Page: https://www.tidio.com

Tidio says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Tidio support if the problem continues.

How can I check whether Tidio is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Tidio outages?

Add Tidio to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Tidio exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 27, 12:19 AM UTC

Tidio status

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Maintenance

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Latest activity

Last 24 hours

Official status checked
Tidio has active maintenance
Official provider status
Oct 27, 12:19 AM UTC

Tidio outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Tidio outage map

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Tidio outage map

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Tidio status history

Official status observations, not measured service uptime.

Tidio components

Component name	Status
Tidio Agent Dashboard status	Up
Tidio Chat widget status	Up
Tidio Lyro AI status	Up
Tidio Flows status	Up
Tidio Ticketing System status	Up
Tidio Web & Desktop application status	Up
Tidio API status	Up
Tidio WebSocket status	Up
Tidio Shopify API & Mobile status	Up
Tidio Shopify Third party services status	Up

Tidio incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	6h 6m	Jul 1, 20267:02 AM UTC	Yes	Major
Official statusResolved	3h 41m	Jun 12, 20262:45 PM UTC	Yes	Major
Official statusResolved	111h 8m	Jun 4, 20263:09 PM UTC	Yes	Unknown
Official statusResolved	5h 34m	Apr 17, 20264:07 PM UTC	Yes	Minor
Official statusResolved	2h 8m	Apr 9, 20262:35 PM UTC	Yes	Minor
Official statusResolved	29m	Jan 15, 20267:18 AM UTC	Yes	Major
Official statusResolved	3h 41m	Dec 5, 20259:05 AM UTC	Yes	Major
Official statusResolved	8h 25m	Nov 18, 202511:38 AM UTC	Yes	Unknown

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About Tidio monitoring on Uptimus

Uptimus monitors Tidio through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 14 monitored components, 47 indexed incidents, 30 maintenance windows and 1 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Tidio. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Tidio

Get notified when Tidio or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 47 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Issues with ticketing (emails)”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 14 Tidio components: Agent Dashboard, Chat widget, Lyro AI, Flows. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Planned Infrastructure Upgrade
Resolved
The scheduled maintenance has been completed.
Started Oct 1, 2025, 05:00 AM UTC · Resolved Oct 1, 2025, 05:15 AM UTC
Websocket Maintenance
Resolved
The scheduled maintenance has been completed.
Started May 29, 2025, 10:00 AM UTC · Resolved May 29, 2025, 10:30 AM UTC
Planned Infrastructure Upgrade
Resolved
The scheduled maintenance has been completed.
Started May 21, 2025, 10:00 AM UTC · Resolved May 21, 2025, 03:01 PM UTC
www.tidio.com maintenance
Resolved
The scheduled maintenance has been completed.
Started Apr 7, 2025, 10:00 AM UTC · Resolved Apr 7, 2025, 12:00 PM UTC
Upgrading infrastructure to improve stability and security
Resolved
The scheduled maintenance has been completed.
Started Mar 19, 2025, 10:00 AM UTC · Resolved Mar 19, 2025, 12:22 PM UTC
Database upgrade
Resolved
The scheduled maintenance has been completed.
Started Nov 13, 2024, 06:00 AM UTC · Resolved Nov 13, 2024, 08:09 AM UTC
Scheduled maintenance
Resolved
The scheduled maintenance has been completed.
Started Oct 21, 2024, 05:00 AM UTC · Resolved Oct 21, 2024, 05:29 AM UTC
Websocket
Resolved
The scheduled maintenance has been completed.
Started Aug 4, 2023, 05:30 AM UTC · Resolved Aug 4, 2023, 06:00 AM UTC

Receive alerts when Tidio publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 30 maintenance windows from the available Tidio history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Tidio or an affected component returns to healthy operation after an issue or outage. The current page contains 1 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Tidio and presents it with the normalized service status. The available history contains 47 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Issues with ticketing (emails)”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “This incident has been resolved.”.

Component status filtering

Choose all components or only the Tidio products you use. Official alerts then respect that component selection. Uptimus currently tracks 14 Tidio components: Agent Dashboard, Chat widget, Lyro AI, Flows. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

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Comparison

Uptimus vs Downdetector for Tidio

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Tidio
Comparison criteria	Uptimus	Downdetector
Community outage reports for Tidio	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Tidio	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Tidio reports normal operation. 0 reports were recorded for Tidio in the last 24 hours. Last official check: Oct 27, 12:19 AM UTC.