Tokenex outage history

We are closely monitoring an issue impacting Visa tokenization services. While transaction tokenization has stabilized, we are continuing to observe system performance and working with Visa to ensure full reliability.

This incident was been resolved as of October 22rd, 2026 at 12:00 Central (18:00 UTC).

Between 11:12 PM and 11:16 PM EDT on October 13, 2026 (03:12–03:16 UTC on October 14), some users could not reach the pciapply.com compliance portal and saw an error page instead of the login page. Our monitoring detected the issue right away, and service recovered within minutes without user action. We have identified the cause and have taken steps to minimize the risk of it happening again.

On 13 October 2026 between 11:12 PM and 11:16 PM EDT (03:12–03:16 UTC on 14 October), the pciapply.com compliance portal was briefly unavailable and users saw an error page instead of the login page. The cause was a routine automated system update that restarted a server. Service recovered fully without intervention.

Teams are currently investigating service issues affecting our Universal Tokenization (TokenEx) platform. Updates will be posted here as they become available.

A fix has been implemented and we are monitoring the results.

No further issues were observed during the extended monitoring period. The incident is resolved. If you have any questions, please contact the Support team.

Between 09:13 and 09:36 UTC on October 6, 2026, the AI Payments Intelligence Portal experienced intermittent issues, and some users may have had trouble accessing or using the platform. The issue has been resolved, and the platform has been operating normally since 09:36 UTC. Our team continues to monitor it closely to make sure it stays stable. Other IXOPAY services, including Payment Orchestration and Universal Tokenization, were not affected. We apologize for any inconvenience. If you have questions or are still having trouble, please contact our Support team.

Teams are currently investigating service issues affecting the Aperia Compliance platform. Updates will be posted here as they become available.

As of 17:24 UTC, access to the Aperia Compliance platform has been restored. Our teams are continuing to monitor performance to ensure stability, and we will provide another update once this issue is fully resolved."

The issue affecting the Aperia Compliance platform has been resolved, and normal service has resumed as of 17:24 UTC. Our technical teams will continue to analyze the incident to determine the underlying cause.

From 3:09 PM to 3:14 PM Central US Time, users may have observed degraded performance or timeouts when accessing the PCI Apply portal. As of 3:14 PM CT, systems have been operating within normal parameters.

At 1:57 PM Central Time, we began observing timeouts when attempting to load the "Get Started" page within the Aperia Compliance script monitor product. Teams investigated and resolved the issue, and this page is now working again as of 2:33 PM Central Time.

Payment processing is not affected. Transactions, API endpoints, and settlement are operating normally. A service disruption at a third-party provider is intermittently affecting our support portal and ticketing system. Since 09:50 CEST, access has been inconsistent: logins may succeed occasionally and then fail again moments later, and pages may load slowly or error out. During these periods, tickets submitted by customers may not reach our support team, and we may be unable to view or respond to tickets already in the queue. Because the disruption is intermittent, some tickets may come through but will not be immediately visible to the support team. A successful login does not mean the issue is resolved due to the intermittent issues. We will confirm here when service is stable. The provider has traced the disruption to an issue with an internal login service. This is not a security incident, and no customer data is affected. No estimated resolution time has been provided. We are receiving updates from the provider and will post our own update as we get them from the third-party.

The third-party has resolved the intermittent issues they experienced over the last 23 hours. You should now be able to successfully submit cases consistently via the Customer Portal and our support teams are able to view and update tickets consistently again. Thank you for your patience.

On 15 September 2026, between 14:04 and 14:05 UTC, the payment orchestration platform was briefly unavailable for approximately 36 seconds due to the loss of a production database node. Service recovered automatically and normal processing resumed at 14:05 UTC.

We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.

This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.

We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.

Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io.

We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available.

We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability.

We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.

Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.

Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.

Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.

Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.

Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.

Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.

The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters.

Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor.

This incident has been resolved.

The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, June 18th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

We are continuing to investigate this issue.

Created Incident instead of Maintenance Activity.

We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.

We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.

This incident is resolved. Teams have confirmed system stability, and no further impacts are expected.

We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.

Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.

We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.

The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time.

This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.

We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.

Teams have identified the potential cause of the issue and are actively remediating.

A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.

The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.