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Payment tokenization for PCI compliance.
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Maintenance
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Official status checked
Tokenex has active maintenance
Official provider statusOfficial maintenance active
US MFT Security Updates — IXOPAY-TokenEx will be applying vendor supplied security updates to the US Managed File Transfer (SFTP) Platform. Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the US SFTP endpoint . While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other IXOPAY-TokenEx Universal Tokenization services. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Official provider statusOfficial maintenance active
EU MFT Security Updates — IXOPAY-TokenEx will be applying vendor supplied security updates to the EU Managed File Transfer (SFTP) Platform. Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the EU SFTP endpoint. While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other IXOPAY-TokenEx Universal Tokenization services. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Official provider statusOfficial incident resolved
Intermittent Network Tokenization Timeouts — This incident was been resolved as of October 22rd, 2026 at 12:00 Central (18:00 UTC).
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 244h 35m | Yes | Unknown | ||
| 0m | Yes | Unknown | ||
| 0m | Yes | Unknown | ||
| 15h 23m | Yes | Unknown | ||
| 0m | Yes | Unknown | ||
| 2h 26m | Yes | Unknown | ||
| 0m | Yes | Unknown | ||
| 0m | Yes | Unknown |
Uptimus monitors Tokenex through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 34 monitored components, 62 indexed incidents, 66 maintenance windows and 17 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Tokenex. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Tokenex or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 62 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Intermittent Network Tokenization Timeouts”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 34 Tokenex components: AI Payments Intelligence Portal, IXOPAY Customer Experience Portal, Merchant Management & Reporting, Transaction Processing API. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Tuesday November 10th, from 5am CDT (11am UTC) to 7am CDT (13pm UTC). Impact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Started Nov 10, 2026, 11:00 AM UTC · Ongoing
IXOPAY-TokenEx will be applying vendor supplied security updates to the US Managed File Transfer (SFTP) Platform. Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the US SFTP endpoint . While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other IXOPAY-TokenEx Universal Tokenization services. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Started Nov 9, 2026, 04:00 PM UTC · Ongoing
IXOPAY-TokenEx will be applying vendor supplied security updates to the EU Managed File Transfer (SFTP) Platform. Due to the nature of the updates being applied, all nodes in the cluster must be taken offline prior to installation. This will result in a brief 5-10 minute interruption of the EU SFTP endpoint. While the first node in the cluster is being updated, customers will not be able to upload or download files. This activity will not impact any other IXOPAY-TokenEx Universal Tokenization services. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Started Nov 4, 2026, 08:53 PM UTC · Ongoing
IXOPAY will perform scheduled maintenance on October 28, 2026, from 08:30 UTC to 09:30 UTC. To maintain the security, reliability, and compliance of our services, IXOPAY will perform a scheduled upgrade of the production Vault environment. Any customer impact is expected to be limited to approximately one minute. During this brief period, customers may experience slightly increased response times or a short interruption affecting the IXOPAY PCI Vault and in-house 3D Secure services. Credit card processing may also be temporarily impacted. Our team will closely monitor the platform throughout the maintenance and take all necessary measures to minimize disruption and restore normal service as quickly as possible.
Started Oct 28, 2026, 08:30 AM UTC · Ongoing
The scheduled maintenance has been completed.
Started Oct 13, 2026, 06:00 AM UTC · Resolved Oct 13, 2026, 07:00 AM UTC
The scheduled maintenance has been completed.
Started Oct 12, 2026, 09:45 AM UTC · Resolved Oct 12, 2026, 01:00 PM UTC
The scheduled maintenance has been completed.
Started Oct 6, 2026, 10:00 AM UTC · Resolved Oct 6, 2026, 12:00 PM UTC
The scheduled maintenance has been completed.
Started Oct 1, 2026, 06:00 AM UTC · Resolved Oct 1, 2026, 08:00 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Tokenex | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Tokenex | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Tokenex reports normal operation. Within the last 24 hours, the provider marked “Intermittent Network Tokenization Timeouts” as resolved. 0 reports were recorded for Tokenex in the last 24 hours. Last official check: .
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