Trainerize outage history

We are investigating an issue affecting member check-ins for some Ignite customers. Impacted locations may encounter an error when attempting to check members in. Our teams are actively investigating and working to restore normal functionality. Thank you for your patience.

We have identified the cause of the issue and are observing improved service stability. Our teams are actively monitoring the environment and validating recovery. Customers who continue to experience issues may need to restart affected local systems. We will continue to monitor closely before confirming full resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10996]

Between approximately 9:15 PM and 10:55 PM CT on October 21, some customers experienced slow response times and timeout errors within Ignite M&O and connected services, including member management, club management, billing screens, and access control. Our investigation identified intermittent connection failures between application services and supporting infrastructure. ABC Support teams restarted the affected services, restoring normal operations at 10:55 PM CT. ABC continues to work with our partners to determine the underlying root cause and identify any necessary preventive measures. We apologize for the disruption and any inconvenience this may have caused.

Dear valued customers, We want to inform you that there is a delay in our scheduled reporting due to the normal billing processes which occur on the 1st, 16th and 18th. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete. To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information. Thank you for your understanding and continued support

Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10975]

ABC has detected an anomaly that may indicate a potential issue affecting the Ignite Membership and Operations. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: Oct 16, 2026, 4:09 AM Central Time End: Oct 16,2026, 11:43 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC - 10974

We are currently investigating an issue affecting scheduled reporting services. Some customers may experience failures or delays receiving scheduled Insights / FDM reports Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work toward resolution.

We are continuing to investigate this issue.

We have identified the source of the issue affecting the applications listed below. Currently, the impact is limited to Scheduled reports within Insights FDM. Ad hoc reports run manually remain available for any urgent needs. Once the issue is resolved the scheduled reports should be resent without customer intervention. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue affecting scheduled report deliveries has been resolved. All impacted scheduled reports were successfully reprocessed and delivered. No action is required from customers, and scheduled reporting is now operating normally. We apologize for the inconvenience and appreciate your patience. Time of impact: Start: 10:12 AM Central Time End: 5:38 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10969]

We have identified an issue impacting data processing and availability. Clients may experience delayed or partial data in reports and dashboards. Our teams are actively investigating and working to restore normal data processing. Further updates will be provided as they become available. Thank you for your patience.

ABC support teams continue to investigate an issue affecting data processing for the Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our teams are actively working with our third-party vendor to restore data availability as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience.

ABC support teams continue to investigate an issue affecting data processing for Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our third-party vendor has identified the root cause of the issue and is actively working on a permanent fix. In the meantime, a workaround is in progress and showing positive signs of restoring data availability. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience.

The issue impacting data availability in Insights Analyze and Insights Customize has been resolved. Data processing has completed successfully, and reporting data is now available. Our teams will continue monitoring the environment to ensure ongoing stability. Thank you for your patience.

This incident has been resolved.

We are investigating reports of billing information not being displayed in DRDR reports for a subset of users. Our engineering teams are actively investigating and working toward resolution. We will provide additional updates as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

We have identified and addressed the issue impacting data availability in DRDR reports. Data processing has completed successfully, and report data is now available as expected. Our teams are actively monitoring the environment to ensure continued stability and will provide further updates if needed. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed, and validation confirms that the expected data is now available. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10900]

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, The issue affecting workout details in Trainerize, including sets, reps, and exercise statistics, has been resolved. Workout information is now saving and displaying correctly across web and mobile platforms. Workout completion was not impacted. However, workout statistics entered between approximately 9:00 PM PT on August 27 and 8:50 AM PT on August 28 may not have been saved and cannot be automatically recovered. Missing details can be manually re-entered by editing the completed workout. We apologize for the inconvenience and appreciate your patience. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10861

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are investigating an issue affecting payment services within our applications and API calls. Customers may experience errors or delays when attempting to process payments. Our teams are actively working to identify the cause and restore normal service. We will provide additional updates as more information becomes available.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, The issue affecting payment services in our applications and API calls has been resolved. Payment processing is operating normally, and our teams will continue to monitor the services. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 6:40 AM Central Time End: 7:17 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10858

ABC Fitness has identified a third-party provider issue impacting POS services. Some customers may experience transaction processing delays or intermittent failures. We are monitoring the situation and will continue to provide updates as new information becomes available.

Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10800]

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

Our technical teams have identified an outage with a third-party vendor affecting the Ignite Point of Sale system. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

We are continuing to work on a fix for this issue.

POS services have been restored following the vendor's implementation of a workaround solution. Business operations are functioning normally at this time. We continue to work with our other vendors to investigate and resolve the remaining reporting-related issues. Further updates will be shared as progress is made.

We are continuing to monitor for any further issues.

A fix has been implemented by the third-party vendor, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Point of Sale System: Reference number: ACC-[10793] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 10:48 AM Central Time Insights Analyze, Insights Customize: Reference number: ACC-[10792] Start: Jul 23, 2026, 9:44 AM Central Time End: Jul 23, 2026, 1:27 PM Central Time Thank you for your continued support. ABC Fitness Solutions

ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:21 PM Central Time End: 3:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10746]

ABC has detected an anomaly that may indicate a potential issue affecting the applications listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented, and our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10729]

ABC Fitness is actively conducting emergency maintenance to restore full functionality impacting Enterprise API’s and MICO. We will provide updates as soon as more information becomes available. Thank you for your patience.

Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

We are continuing to work on a fix for this issue.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:28 AM Central Time End: 07:22 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10718

ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the applications listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions

ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:40 AM Central Time End: 4:41 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10699]

Hi everyone, we're aware of an issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app. Our team is actively investigating and will provide an update shortly. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

Our team has identified the issue causing the inability to login and have implemented a fix. We are continuing to monitor before resolving the incident. Thank you for your patience. Follow our status updates here: www.status.trainerize.com.

The issue causing users to be unable to login to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].

ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite Engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize and Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [08:15 PM] Central Time End: [09:06 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC- [10698]

ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

A fix has been implemented, and our teams are currently monitoring the Trainerize & Ignite engagement to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [05:00 AM] Central Time End: [06:34 AM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10691]

Hi everyone, We're currently experiencing a service disruption affecting our web and mobile apps. Our team is actively investigating and working to restore full service as quickly as possible. We apologize for the impact this may be causing. Thank you for your patience.

Our team has identified the issue causing the inability to login and are actively implementing a fix. We appreciate your patience and will provide another update as soon as we have more information. Thank you for your understanding and support.

We are continuing to make progress on resolving the login issue. Our team has identified the root cause and is actively working to complete the fix. We do not yet have a confirmed ETA for resolution, but we will share an update here as soon as more information or a timeline becomes available. Thank you for your continued patience and understanding.

Dear Valued Customers, We are pleased to confirm that services have been restored and core platform functionality is operating normally. Our teams have stabilized the platform and are continuing to complete final data syncing and background processing activities. During this time, some customers may notice slight delays with refreshed data, reporting, or queued updates. We are actively monitoring the environment and will provide another update once synchronization has fully completed. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. Trainerize Team