Upscope outage history

REST API went down

Integrations went down

LiveDocument went down

Upscope dashboard went down

UserView went down

Co-Browsing API dashboard went down

HelloScreen went down

The issue has been fixed

Some active co-browsing sessions might have been interrupted for around 2 minutes and will require both sides to reload the page to be restarted.

Co-browsing (California) went down

The issue has now been resolved.

Co-Browsing sessions have problems starting for some teams that have HIPAA protected data and an active BAA with Upscope. We have identified the issue and a fix will be online in the next 15 minutes.

A quick note to let you know we’re transitioning to new monitoring endpoints for our status page. This change will reduce noise from false incidents and provide a more accurate picture of our service status. Previously: - We reported downtime for any canary issues across most services, including when canary servers went down. This happened fairly often due to limited scaling, Kubernetes pod swaps, or during deploys. (Canary servers only handle a tiny fraction of traffic to validate new versions before rollout, ensuring we can safely roll back if needed). - We also reported downtime when servers in co-browsing regions were overwhelmed with connections. This sometimes occurred at peak times (e.g. 9 a.m. in certain time zones if pre-scaling predictions were off). In reality, co-browsing wasn’t affected: only low-priority connections were rate-limited, search performance slightly degraded, or background jobs like recordings slowed down. Now: - Canary monitoring will only trigger internal alerts. You’ll only see downtime reported if it actually affects usage. - Overload monitoring is now handled exclusively by our DevOps team, since it does not impact client usage. We hope these updates make the status page more meaningful by cutting unnecessary noise and focusing only on issues that impact you. If you’d like to discuss these changes, feel free to reach out at team@upscope.com

The issue has now been fixed. Please let our team know at team@upscope.com if you experience any further problems.

Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday.

We are investigating an issue with a load balancer failing in the North Virginia region for some requests.

The search functionality is fully restored in all regions.

Search functionality is experiencing issues in our US - East region. We are investigating the issue.

Maintenance completed

We are undergoing a major migration of our main authentication system, which will split the main application into different products. We expect no more than 5 minutes of downtime.