50 recorded Vanilla Forums incidents since November 2020, with official updates, affected components, duration and resolution information.
We are aware of Broccoli2Shell and are actively monitoring developments. Based on our current assessment, the Vanilla platform is not affected at this time. We will continue to monitor and provide an update if our assessment changes.
We are performing emergency maintenance on our infrastructure.
This incident has been resolved.
Cloudflare appears to be having some issues and returning 500s.
This incident has been resolved.
We are investigating intermittent issues with loading of Analytics Dashboards.
This incident has been resolved.
We have identified some connectivity issue between our primary datacenter and Cloudflare and AWS, causing internal services to malfunction. We're investigating the cause.
Our hosting provider have fixed the issue and services are coming back online.
This incident has been resolved.
Due to the Cloudflare DNS outage, Vanilla sites are experiencing outages with search. Our team is currently looking into implementing fixes.
This incident has been resolved.
A core switch went offline while performing maintenance with our hosting provider. Both parties are aware of the issue and actively working to bring it back online as soon as possible.
The issue has been identified and a fix is being implemented.
The switch is back online, we're waiting for BGP/routing to settle. Connectivity to Cloudflare in particular is taking a moment to settle.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Webhooks, notifications, and automation rules will be delayed by 2-3 hours.
This incident has been resolved.
We are currently investigating issues with sites located on our YUL1 data center. Sites may be slow or inaccessible.
We are talking with Cloudflare's support, and they have confirmed seeing the same network issues as we identified to our origin. We are now awaiting resolution on their end.
We have identified the exact ISP causing our issues and are awaiting resolution. There is a routing loop along the way between Cloudflare and our datacenter.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Infrastructure update causing global site instability. We are investigating the isse.
We are continuing to investigate this issue.
We have identified the issue and are pushing a fix now.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports of sites being inaccessible.
The problem has been identified and resolved.
Support teams are investigating an outage affecting search services for some customers.
A fix has been implemented and we are no longer seeing errors for customers using the search service. Support teams are continuing to monitoring the results.
Support is closing this as an active issue, but we will continue to monitor.
Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.
We have deployed a fix for this issue and full Knowledge Base access has been restored.
Our host is performing some upgrades and this is leading to intermittent errors and poor performance for community sites. We are monitoring the situation.
The worst of the impact on hosted communities should be over at this time, but we are continuing to monitor and will update this status when the updates are complete
We are continuing to monitor for any further issues.
All hosted communities should be back to normal.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are performing maintenance updates to Enterprise clusters. We do not expect to see any down time for sites, but there may be a performance impact when the updates are being applied
Upgrades are done for the day of 7 March.
We have identified the issue where some hosted communities were down. We have implemented a fix and are now monitoring the issue.
All hosted communities have been returned to full functionality.
We've identified some issues related to the databases upgrades we have done yesterday. Those are currently rebuilding, and a few customer's sites are affected. We're doing everything we can to bring those back up ASAP.
