Vanillasoft outage history

Issue Description: We are currently investigating an issue where some customers may experience difficulties logging into VanillaSoft or navigating within the platform. Affected customers may also encounter the following error message: msxml6.dll error '80072ee2' The operation timed out /web/includes/vsws.asp, line 80 Our Engineering and Development teams are actively investigating the issue to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. We will provide additional updates as more information becomes available.

Our Engineering and Development teams are continuing to investigate the issue affecting some customers' ability to log into or navigate within the VanillaSoft platform. We understand the impact this may have on your operations and are working diligently to identify the root cause and restore normal functionality. We apologize for the continued inconvenience and appreciate your patience. Stay Informed: For the latest updates, please visit our VanillaSoft Status Page (https://status.vanillasoft.com/) and select Subscribe to Updates to receive notifications as new information becomes available.

The VanillaSoft platform is now operational, and normal functionality has been restored. Customers should now be able to log in and navigate within the platform without experiencing the previously reported errors or timeouts. Our Engineering and Development teams will continue to monitor platform performance to ensure ongoing stability. We sincerely apologize for the disruption and appreciate your patience and understanding while our teams worked to restore service. For additional updates, please visit our VanillaSoft Status Page and subscribe to receive notifications.

The previously reported issues affecting customer access and navigation within the VanillaSoft platform have been fully resolved. Our Engineering and Development teams have confirmed that the platform is operational and stable, with normal functionality restored. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout the resolution process. Thank you for your continued trust in VanillaSoft.

We are currently experiencing a service disruption affecting our VoIP services. Customers attempting to place outbound calls may encounter a “Failed to Establish” error message or receive a busy signal. Inbound calling functionality may also be impacted. Our teams are actively investigating the issue and working with our telephony provider to identify the root cause and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.

We continue to experience disruptions affecting both inbound and outbound VoIP calling services. Customers attempting to place outbound calls are encountering a “Failed to Establish” error, while inbound calls are receiving busy signals, impacting call routing and distribution. Our teams are actively investigating the issue in collaboration with our telephony provider and working to restore normal service as quickly as possible. We apologize for the continued disruption and appreciate your patience. Additional updates will be provided as more information becomes available.

The issues affecting our inbound and outbound VoIP calling services have now been resolved. Outbound dialing functionality has been restored, and inbound calls are no longer encountering busy signals. Call routing and distribution services have also returned to normal operation. Our teams will continue to closely monitor the services to ensure stability and confirm that all functionality remains operational. We sincerely apologize for the disruption and appreciate your patience and understanding while we worked toward a resolution.

The disruption affecting our inbound and outbound VoIP calling services has been fully resolved. Outbound dialing, inbound calling, and call routing and distribution services have been restored to normal operation. Following a period of monitoring, we have confirmed that services are stable and functioning as expected. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding while our teams worked to resolve the issue.

We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.

We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.

The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored. Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.

The issues relating to our CRM are now resolved

We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully. Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible. We apologize for the disruption and appreciate your patience while we work toward a resolution.

The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored. Our teams are continuing to monitor the environment closely to ensure services remain stable. We appreciate your patience and understanding while we worked to address this issue.

The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved. Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected. We appreciate your patience and understanding while we worked to resolve this issue.

We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM. Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact. We will provide additional updates as more information becomes available.

The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored. Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability. We appreciate your patience while our team worked to address this issue.

The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved. Our Engineering team has confirmed that CRM functionality and system performance have returned to normal. We appreciate your patience and understanding while our team worked to resolve this issue.

We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals. Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.

Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls. Our teams are continuing to monitor the environment closely to ensure calling remains stable. Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.

The issue affecting outbound calling has been fully resolved. Clients are able to successfully place outbound calls, and functionality has remained stable throughout our monitoring period. Thank you for your patience and understanding while our teams worked to resolve this issue.

We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.

Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability

The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.

We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users. Our teams are actively working to identify the cause and restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.

Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation. Services are currently operational, and we are continuing to monitor performance closely to ensure stability. Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.

The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally. Thank you for your patience and understanding while we worked to resolve this issue.

We are currently investigating reports that some customers may be experiencing "Failed to Establish" errors when attempting to place or receive calls using their softphone. Our team is actively working to identify the root cause and determine the scope of the issue. Customers may experience intermittent difficulties connecting calls while this investigation is underway. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as soon as more information becomes available.

A fix has been implemented, and the "Failed to Establish" errors affecting some customers have been resolved. Services have been restored, and customers should now be able to place and receive calls normally using their softphones. Our team will continue to closely monitor the platform to ensure stability and will provide any further updates if necessary. Thank you for your patience while we worked to resolve this issue.

The issue causing "Failed to Establish" errors on softphones has been fully resolved. Our team has completed monitoring, and service has remained stable. Customers should now be able to place and receive calls normally without interruption. We appreciate your patience and understanding while we investigated and resolved this issue.

We are currently investigating reports that some customers are experiencing "Failed to Establish Call" errors when attempting to place or receive calls through the VanillaSoft platform. In addition to call failures, this issue may also impact: SMS message delivery Voicemail Drop (VM Drop) functionality Our Engineering and VoIP Operations teams are actively investigating the root cause and working to restore all affected services as quickly as possible. We understand the impact this may have on your business and sincerely apologize for the disruption. We will continue to provide updates as more information becomes available. Next Update: Within 30 minutes, or sooner if significant progress is made.

Our Engineering and VoIP Operations teams continue to actively investigate the issue impacting "Failed to Establish Call" errors. At this time, the issue remains under investigation and may continue to affect: Call initiation and connectivity SMS message delivery Voicemail Drop (VM Drop) functionality Our teams are working to identify the root cause and restore full service as quickly as possible. We understand the impact this incident is having on your business and appreciate your continued patience. We will provide another update within 30 minutes, or sooner if significant progress is made.

Our Engineering team has deployed a fix, and services have been restored. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services are back online and operating normally. We will continue to closely monitor the environment to ensure platform stability and verify that all services remain healthy. Thank you for your patience and understanding while we worked to resolve this issue. We will provide further updates if any additional information becomes available.

Our Engineering team has implemented additional improvements to further enhance service stability. The environment remains stable, and we are continuing to closely monitor performance to validate the effectiveness of these changes. At this time, call functionality, SMS messaging, and Voicemail Drop (VM Drop) services remain available. We appreciate your continued patience and will provide another update if there are any significant developments.

Our Engineering team has confirmed that this incident has been fully resolved. Following the deployment of the fix and additional stability improvements, services have remained stable throughout the monitoring period. Call services are all operating normally. We sincerely apologize for the disruption and thank you for your patience and understanding while we worked to restore service.

We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application. Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible. We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available. Next Update: Within 30 minutes, or sooner if significant progress is made.

Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved. Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability. If you continue to experience any performance issues, please contact Customer Support so we can investigate further. Thank you for your patience and understanding while we worked to resolve this issue.

Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.

We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in. Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible. We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available. Next Update: Within 30 minutes, or sooner if new information becomes available. Thank you for your patience and understanding.

We have confirmed that users are once again able to log in to VanillaSoft. While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution. We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.

Our Engineering team has implemented changes that have restored the affected services. At this time: Log in to VanillaSoft has been restored. Contact navigation and search functionality have been restored. We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable. Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.

Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved. We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally. If you continue to experience any issues, please contact Customer Support for assistance. Thank you for your patience and understanding while we worked to resolve this incident.

We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform. Customers may experience: Slow page loads while navigating the application. Delays when opening records, lists, or campaigns. Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities. Occasional timeout messages or actions taking longer than expected to complete. Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform. Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information. The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible. We appreciate your patience and will provide another update as soon as additional information becomes available.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform. At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution. There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance. We will continue to provide updates as soon as new information becomes available.

Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform. The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions. We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes. Thank you for your continued patience and understanding.

Tonight, the team will be deploying an update to the Vanillasoft database. To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable. Maintenance Window Date: Monday, July 20th Start: 11:50 pm EDT | 8:50 pm PDT End: 12:10 am EDT (Tuesday) | 9:10 pm PDT This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services. We appreciate your continued partnership.

A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform. Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability. If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly. Thank you for your patience and understanding throughout this incident.

The performance incident affecting the VanillaSoft platform has been fully resolved. Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved. If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist. We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.

We are currently investigating reports of slowness and increased latency affecting a subset of VanillaSoft clients. Some users may experience slower-than-normal performance, timeout errors, or receive the message: "VanillaSoft cannot respond right now. Please try again later." Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. Status: Investigating Impact: Some clients may experience intermittent performance degradation and timeout errors. Next Update: We will provide another update as soon as additional information becomes available or sooner if there is a significant change.

The performance degradation affecting a subset of VanillaSoft clients has now been resolved. Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message: "VanillaSoft cannot respond right now. Please try again later." We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding throughout the resolution process. Status: Resolved Impact: Service has been restored, and all systems are operating normally. Current Action: Ongoing monitoring to ensure continued platform stability.

Monitoring has been completed, and platform performance has remained stable. All services are operating normally. The previously reported slowness, latency, timeout errors, and "VanillaSoft cannot respond right now. Please try again later." messages have been fully resolved. We appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding. Status: Resolved Impact: No customer impact. All systems are operating normally. Current Action: Incident closed.

We are currently experiencing a service disruption impacting our VoIP (Voice over IP) services. As a result, customers may experience: Inbound and outbound calling disruptions SMS message delivery delays or failures Voicemail Drop (VM Drop) service interruptions Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as possible. We understand the impact this has on your business and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available or as we make progress toward resolution. Current Status: Investigating Impact: VoIP Calling, SMS Deliverability, and VM Drops Priority: Critical Thank you for your patience and understanding while we work to resolve this issue.

The earlier service disruption impacting VoIP services, SMS deliverability, and VM Drops has been resolved. Our teams are continuing to monitor the environment to ensure services remain stable. If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance. Thank you for your patience while we worked to resolve this issue.

The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved. All affected services have been restored and are operating normally. If you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.

We recently experienced a brief GCP outage that caused intermittent connectivity issues and network slowness for some users. The outage has since been resolved and connectivity has been re-established. We are continuing to monitor the situation and will post an update if anything changes. We apologize for any disruption and appreciate your patience.

This incident has been resolved.

We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting. We are also experiencing issues with the Clarity Portal. Users are unable to log in. Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.

Our engineers are continuing to investigate the root cause of this current event. We do not have an ETA at this time. Please continue to monitor our status page for updates. We apologize for the inconvenience and appreciate your patience.

Our engineers have found the root cause and have implemented a fix. We can confirm that inbound and outbound calls are flowing, VM drops and SMS functionality have returned, and we have successfully been able to log into the Clarity portal. We will continue to monitor for stability for the next hour. If you encounter any issues, please email the customer support team at [email protected] We apologize for any inconvenience this outage has caused and thank you for your patience.

Our engineers are still investigating. It seems that the system has not accepted the fix. We will continue to provide updates as they become available.

Our voip team have now engaged our Oracle partners for further investigation. We will continue to keep you updated as we receive more news from the team. Continue to follow our status page (status.vanillasoft.com) for up to date information.

Our voip team have successfully deployed a fix. Access to the portal, including inbound and outbound dialing are functional. SMS and VM drops are operational. We will continue to monitor the stability of the platform over the next hour. Thank you for your patience and understanding.

The issues affecting VoIP including failed to establish, inbound and outbound dialing SMS, VM drops and portal are now resolved.

We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting. Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.

Our engineers have identified the root cause and are working on implementing a resolution. We will continue to keep you updated as the work progresses. Thank you for your patience, and we apologize for any inconvenience this may have caused. For up-to-date information, please subscribe to our status page at https://status.vanillasoft.com/

Our engineers have applied a fix and are seeing functionality return. Preliminary testing confirms that calls, texting, and voicemail drops are working. We will continue to monitor to ensure systems are fully functional. If you are still experiencing issues, please reach out to our customer support team. Thank you for your patience and understanding.

This incident has been resolved.

We are currently investigating an issue impacting some clients on the Clarity platform. At this time, users may experience the following issues: Calls not routing to available agents Inability to transfer calls Click-to-dial functionality not working Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible. We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured this incident is being treated as a high priority.

Our VoIP engineers continue to actively investigate the issue impacting the Clarity platform. Clients may still experience the following issues: Calls not routing to available agents Inability to transfer calls Click-to-dial functionality not working At this time, we are still investigating the root cause and do not yet have an ETA for resolution. We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident remains a high priority.

We would like to provide a further update regarding the ongoing issue impacting the Clarity platform. Call transfer and click-to-dial functionality have now been restored. Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents. We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution. We apologize for the continued inconvenience and appreciate your patience and understanding. This incident remains a high priority.

We are pleased to advise that inbound calls have now resumed and are flowing correctly. All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time. We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.

We are pleased to confirm that all previously reported issues impacting the Clarity platform have now been fully resolved. Services are operating normally, including inbound call routing, call transfers, and click-to-dial functionality. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident.

We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors. Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible. We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.

Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients. At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution. We will share further updates as soon as more information becomes available. Thank you for your continued patience.

We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored. We will continue to observe the situation and provide further updates as needed. Thank you for your patience.

The issues relating to Failed to Ena le and SIP errors are now resolved. Thank your for your patience and understanding. We apologize for any inconvenience this interruption may have caused.