Veracross outage history

We are current investigating an incident impacting accounting and emails (full outage) and files (degraded experience).

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with the time display in Axiom incorrectly using UTC rather than the school's actual time zone.

This incident has been resolved and each database is now displaying time correctly using the school's time zone.

We are currently investigating an incident involving the query export functionality in Axiom.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports that Data Importer imports are stuck in pending status.

This incident has been resolved. We apologize for the disruption.

We are currently investigating reports that Data Importer imports are stuck in pending status.

We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing actions to be stuck in a pending state. We are working to correct this issue and will provide updates as soon as we are able.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have detected an outage for Documents in the US.

We are continuing to work on a fix for this issue.

This incident has been resolved.

Between Friday 12 June at 21:00 UTC and Saturday 13 June at 14:00 UTC EMEA and APAC users experienced errors when accessing Portals. We identified a misconfiguration in the backend and resolved the issue.

Syncs for our Ravenna Integration were failing due to the same issue impacting our Data Importer. That issue has been resolved and Ravenna syncs should once again complete successfully.

We are currently investigating reports that Data Importer imports are stuck in pending status.

We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status. To prevent inadvertent duplicate record imports in scenarios where users may have attempted the same import multiple times, imports that were stuck in pending status have been removed. Users should complete a new import process for any prior attempts that had been stuck.

On May 2, some users on US Platform Groups experienced intermittent errors when logging in due to issues in a portion of the authentication service. Users already logged in were not impacted. The issue has been resolved, and preventative improvements are underway.

We are currently investigating reports of degraded performance in Axiom for a subset of users.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue impacting Composer for a subset of users.

We are continuing to investigate this issue.

A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.

After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.

Between 3:35 PM ET and 3:55 PM ET, a subset of users experienced errors when accessing Portals in the US. We identified an issue with a software update being performed and resolved the issue.

We are currently investigating an issue impacting the accessibility of Portals for a subset of users.

We have identified this issue and have updated the scope to reflect the impact on multiple Veracross platforms.

We are continuing to work on a fix for this issue.

We continue to work to address this issue. Intermittent access issues for schools on Platform Group US 30 are expected over the next 15 minutes. We apologize for this disruption and thank you for your continued patience.

We are continuing to monitor system health closely. Some users are still experiencing degraded performance. We we will be performing additional maintenance work to address this issue tonight. School contacts at impacted schools have been notified directly via email, and an in-app notification has been posted for users at those schools.

A subset of users on Platform Group US 30 are continuing to experience degraded performance across multiple platforms this morning despite the additional maintenance work we performed last evening. We are continuing to work to address these issues and will provide additional updates.

We will be performing additional emergency maintenance on Platform Group US 30 to continue mitigation efforts related to the ongoing performance issues. Learn more about determining your Platform Group here: https://community.veracross.com/s/article/What-is-My-Schools-Platform-Group This maintenance is scheduled for today from 12:00 PM to 12:20 PM ET. During this time, all Veracross services for Platform Group US 30 will be unavailable. We recognize the impact of this disruption and have determined this maintenance is necessary to support ongoing stabilization efforts. An in-app notification will be displayed to all impacted users in advance of the maintenance window. Our team will continue to monitor performance closely following the maintenance and will provide further updates as more information becomes available. We sincerely apologize for the continued disruption and appreciate your patience as we work to restore full service.

The emergency maintenance for Platform Group US 30 has been successfully completed. Initial results show meaningful improvements, but we continue to closely monitor performance.

After monitoring performance since the emergency maintenance was completed this afternoon, we can confirm that system performance has stabilized. Additionally, we sent an email update to designated school contacts at each school to provide a more comprehensive update regarding this incident.

We are investigating an issue with downloading the PDFs for checks in AP check batches.

This incident has been resolved.

Our Veracross Community AI Service Assistant is currently displaying an error message. We are investigating the issue in order to restore the chatbot feature as quickly as possible. In the meantime, you can still use normal Community search functions to find knowledge articles, and can still contact our support team through the usual support case entry form.

This incident has been resolved.