Veracross outage history

We are currently investigating intermittent errors with our payment processor BlueSnap causing a small number of payment failures.

BlueSnap has identified the source of the intermittent errors for a subset of payments. They have taken some actions to mitigate the issue but are still working toward full resolution. Once we have confirmation of resolution we will reach out to impacted schools with next steps.

We continue to experience intermittent payment processing errors affecting a subset of transactions. BlueSnap is actively working to resolve the issue. As a precaution, we have decided to delay all BlueSnap AutoPay batches scheduled for today until later in the day. This delay will affect only BlueSnap AutoPay batches. Stripe AutoPay batches will proceed as scheduled. Once the issue has been fully resolved, we will contact affected schools with further information and next steps.

BlueSnap has resolved the intermittent payment processing errors affecting a subset of transactions, and we have successfully processed AutoPay batches scheduled to process today. We are now working to contact affected schools with further information and next steps.

We are currently investigating a separate incident related to degraded service for Axiom, Portals and Authentication.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of degraded performance in Axiom for a subset of users.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing errors when merging records in Axiom.

This incident has been resolved.

On Friday September 11, 2026 we discovered an issue causing LDAP authentication to fail. This issue is now resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of errors when trying to log into the Veracross Community.

We believe we have identified the source of the Veracross Community login errors and are working to implement a fix.

We have implemented a fix and are monitoring subsequent logins to the Veracross Community.

We've confirmed that the fix has resolved the login error for the Veracross Community.

We are current investigating an incident impacting accounting and emails (full outage) and files (degraded experience).

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with the time display in Axiom incorrectly using UTC rather than the school's actual time zone.

This incident has been resolved and each database is now displaying time correctly using the school's time zone.

We are currently investigating an incident involving the query export functionality in Axiom.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports that Data Importer imports are stuck in pending status.

This incident has been resolved. We apologize for the disruption.

We are currently investigating reports that Data Importer imports are stuck in pending status.

We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue causing actions to be stuck in a pending state. We are working to correct this issue and will provide updates as soon as we are able.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have detected an outage for Documents in the US.

We are continuing to work on a fix for this issue.

This incident has been resolved.

Between Friday 12 June at 21:00 UTC and Saturday 13 June at 14:00 UTC EMEA and APAC users experienced errors when accessing Portals. We identified a misconfiguration in the backend and resolved the issue.

Syncs for our Ravenna Integration were failing due to the same issue impacting our Data Importer. That issue has been resolved and Ravenna syncs should once again complete successfully.

We are currently investigating reports that Data Importer imports are stuck in pending status.

We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status. To prevent inadvertent duplicate record imports in scenarios where users may have attempted the same import multiple times, imports that were stuck in pending status have been removed. Users should complete a new import process for any prior attempts that had been stuck.