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    Whatfix outage history

    105 recorded Whatfix incidents since July 2024, with official updates, affected components, duration and resolution information.

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    Whatfix Support, Whatfix Community, and 2 other services are down

    Started October 21, 2026 at 10:25 AM UTC · 19m

    OutageMajor incident
    1. October 21, 2026 at 10:25 AM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    2. October 21, 2026 at 10:30 AM UTCinvestigating

      Whatfix Community went down.

    3. October 21, 2026 at 10:34 AM UTCinvestigating

      DAP (Mobile) - EU - End User Experience went down.

    4. October 21, 2026 at 10:42 AM UTCinvestigating

      Whatfix Support went down.

    5. October 21, 2026 at 10:43 AM UTCresolved

      DAP (Mobile) - EU - End User Experience recovered.

    6. October 21, 2026 at 10:44 AM UTCresolved

      Whatfix Support and Whatfix Community recovered.

    7. October 21, 2026 at 10:44 AM UTCresolved

      DAP (Web) - North America - Multi Format Outputs recovered.

    DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are down

    Started October 5, 2026 at 7:03 AM UTC · 10m

    OutageMajor incident
    1. October 5, 2026 at 7:03 AM UTCinvestigating

      DAP (Web) - EU - Multi Format Outputs went down.

    2. October 5, 2026 at 7:03 AM UTCinvestigating

      DAP (Web) - EU - Push to Production Service went down.

    3. October 5, 2026 at 7:04 AM UTCresolved

      DAP (Web) - EU - Push to Production Service recovered.

    4. October 5, 2026 at 7:04 AM UTCresolved

      DAP (Web) - EU - Multi Format Outputs recovered.

    5. October 5, 2026 at 7:09 AM UTCinvestigating

      DAP (Web) - EU - Push to Production Service went down.

    6. October 5, 2026 at 7:13 AM UTCresolved

      DAP (Web) - EU - Push to Production Service recovered.

    Investigating – Intermittent P2P Failures

    Started September 16, 2026 at 4:30 PM UTC · 2h 30m

    Pending
    1. September 16, 2026 at 4:30 PM UTCinvestigating

      We are currently experiencing intermittent P2P failures. Our team is actively investigating and working on a fix. Further updates will be posted as we learn more.

    2. September 16, 2026 at 7:00 PM UTCresolved

      We have identified the root cause of the intermittent P2P failures and applied a fix. We are currently monitoring to confirm full stability. Further updates will be posted if needed.

    DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service are down

    Started September 15, 2026 at 12:14 PM UTC · 4m

    OutageMajor incident
    1. September 15, 2026 at 12:14 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    2. September 15, 2026 at 12:15 PM UTCinvestigating

      DAP (Web) - North America - Push to Production Service went down.

    3. September 15, 2026 at 12:18 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

    Whatfix Community

    Started September 1, 2026 at 11:01 PM UTC · 1m

    OutageMajor incident
    1. September 1, 2026 at 11:01 PM UTCinvestigating

      Whatfix Community went down.

    2. September 1, 2026 at 11:02 PM UTCresolved

      Whatfix Community recovered.

    DAP (Web) - EU - Multi Format Outputs

    Started August 24, 2026 at 10:06 AM UTC · 0m

    OutageMajor incident
    1. August 24, 2026 at 10:06 AM UTCinvestigating

      DAP (Web) - EU - Multi Format Outputs went down.

    2. August 24, 2026 at 10:07 AM UTCresolved

      DAP (Web) - EU - Multi Format Outputs recovered.

    DAP (Web/ Desktop) - North America - Studio

    Started August 5, 2026 at 8:52 PM UTC · 1m

    OutageMajor incident
    1. August 5, 2026 at 8:52 PM UTCinvestigating

      DAP (Web/ Desktop) - North America - Studio went down.

    2. August 5, 2026 at 8:53 PM UTCresolved

      DAP (Web/ Desktop) - North America - Studio recovered.

    Whatfix Community and DAP (Enterprise) - North America are down

    Started July 31, 2026 at 12:49 PM UTC · 9m

    OutageMajor incident
    1. July 31, 2026 at 12:49 PM UTCinvestigating

      DAP (Enterprise) - North America went down.

    2. July 31, 2026 at 12:51 PM UTCinvestigating

      Whatfix Community went down.

    3. July 31, 2026 at 12:55 PM UTCresolved

      DAP (Enterprise) - North America recovered.

    4. July 31, 2026 at 12:58 PM UTCresolved

      Whatfix Community recovered.

    Whatfix Community

    Started July 28, 2026 at 7:01 AM UTC · 27m

    OutageMajor incident
    1. July 28, 2026 at 7:01 AM UTCinvestigating

      Whatfix Community went down.

    2. July 28, 2026 at 7:28 AM UTCresolved

      Whatfix Community recovered.

    DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service are down

    Started July 2, 2026 at 7:38 AM UTC · 5m

    OutageMajor incident
    1. July 2, 2026 at 7:38 AM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.

    2. July 2, 2026 at 7:41 AM UTCresolved

      DAP (Web) - North America - Push to Production Service recovered.

    3. July 2, 2026 at 7:42 AM UTCresolved

      DAP (Web) - North America - Multi Format Outputs recovered.

    Whatfix Community

    Started June 21, 2026 at 6:26 AM UTC · 8m

    OutageMajor incident
    1. June 21, 2026 at 6:26 AM UTCinvestigating

      Whatfix Community went down.

    2. June 21, 2026 at 6:33 AM UTCresolved

      Whatfix Community recovered.

    Whatfix Community

    Started June 10, 2026 at 6:26 AM UTC · 47m

    OutageMajor incident
    1. June 10, 2026 at 6:26 AM UTCinvestigating

      Whatfix Community went down.

    2. June 10, 2026 at 7:13 AM UTCresolved

      Whatfix Community recovered.

    DAP (Web) - EU - Multi Format Outputs

    Started June 1, 2026 at 9:23 AM UTC · 4m

    OutageMajor incident
    1. June 1, 2026 at 9:23 AM UTCinvestigating

      DAP (Web) - EU - Multi Format Outputs went down.

    2. June 1, 2026 at 9:27 AM UTCresolved

      DAP (Web) - EU - Multi Format Outputs recovered.

    DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North America - Dashboard, and 7 other services are down

    Started May 26, 2026 at 12:41 PM UTC · 2h 12m

    OutageMajor incident
    1. May 26, 2026 at 12:41 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.

    2. May 26, 2026 at 12:49 PM UTCresolved

      DAP (Web) - North America - Push to Production Service recovered.

    3. May 26, 2026 at 12:53 PM UTCinvestigating

      DAP (Web) - North America - Push to Production Service went down.

    4. May 26, 2026 at 12:54 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs recovered.

    5. May 26, 2026 at 12:57 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    6. May 26, 2026 at 1:22 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

    7. May 26, 2026 at 1:31 PM UTCinvestigating

      DAP (Web/ Desktop) - North America - Dashboard went down.

    8. May 26, 2026 at 1:31 PM UTCinvestigating

      DAP (Web/ Desktop) - North America - Studio, DAP (Web) - North America - Push to Production Service, DAP (Enterprise) - North America, and 1 other resource went down.

    9. May 26, 2026 at 1:32 PM UTCresolved

      DAP (Mobile) - North America - Content Authoring Services and DAP (Mobile) - North America - End User Experience went down and DAP (Web) - North America - Push to Production Service recovered.

    10. May 26, 2026 at 1:32 PM UTCinvestigating

      DAP (Web/ Desktop) - EU - Dashboard went down.

    11. May 26, 2026 at 1:32 PM UTCresolved

      DAP (Mobile) - North America - Content Authoring Services recovered.

    12. May 26, 2026 at 1:33 PM UTCresolved

      DAP (Enterprise) - North America and DAP (Web/ Desktop) - EU - Dashboard recovered.

    13. May 26, 2026 at 1:33 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    14. May 26, 2026 at 1:35 PM UTCresolved

      DAP (Mobile) - North America - End User Experience recovered.

    15. May 26, 2026 at 1:37 PM UTCinvestigating

      DAP (Enterprise) - North America went down.

    16. May 26, 2026 at 1:37 PM UTCresolved

      DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North America - Dashboard, and DAP (Enterprise) - North America recovered.

    17. May 26, 2026 at 1:40 PM UTCinvestigating

      DAP (Web) - North America - Push to Production Service went down.

    18. May 26, 2026 at 1:40 PM UTCresolved

      Whatfix Community recovered.

    19. May 26, 2026 at 1:53 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

    20. May 26, 2026 at 2:00 PM UTCinvestigating

      DAP (Web/ Desktop) - North America - Dashboard went down.

    21. May 26, 2026 at 2:01 PM UTCinvestigating

      DAP (Enterprise) - North America went down.

    22. May 26, 2026 at 2:01 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down and DAP (Enterprise) - North America recovered.

    23. May 26, 2026 at 2:02 PM UTCresolved

      DAP (Mobile) - North America - Content Authoring Services and DAP (Web/ Desktop) - EU - Dashboard went down and DAP (Web/ Desktop) - North America - Dashboard recovered.

    24. May 26, 2026 at 2:02 PM UTCresolved

      DAP (Mobile) - North America - Content Authoring Services and DAP (Web/ Desktop) - EU - Dashboard recovered.

    25. May 26, 2026 at 2:05 PM UTCresolved

      DAP (Mobile) - North America - Content Authoring Services went down and DAP (Web) - North America - Push to Production Service recovered.

    26. May 26, 2026 at 2:06 PM UTCinvestigating

      DAP (Web/ Desktop) - North America - Dashboard, DAP (Enterprise) - North America, and DAP (Web/ Desktop) - EU - Dashboard went down.

    27. May 26, 2026 at 2:06 PM UTCinvestigating

      DAP (Web/ Desktop) - North America - Studio went down.

    28. May 26, 2026 at 2:08 PM UTCinvestigating

      DAP (Mobile) - North America - End User Experience went down.

    29. May 26, 2026 at 2:09 PM UTCinvestigating

      Whatfix Community went down.

    30. May 26, 2026 at 2:09 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs recovered.

    31. May 26, 2026 at 2:10 PM UTCresolved

      DAP (Mobile) - North America - Content Authoring Services, DAP (Mobile) - North America - End User Experience, DAP (Enterprise) - North America, and 1 other resource recovered.

    32. May 26, 2026 at 2:10 PM UTCresolved

      DAP (Web/ Desktop) - North America - Studio and Whatfix Community recovered.

    33. May 26, 2026 at 2:10 PM UTCresolved

      DAP (Web/ Desktop) - North America - Dashboard recovered.

    34. May 26, 2026 at 2:21 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    35. May 26, 2026 at 2:22 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs recovered.

    36. May 26, 2026 at 2:35 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    37. May 26, 2026 at 2:35 PM UTCinvestigating

      DAP (Web) - North America - Push to Production Service went down.

    38. May 26, 2026 at 2:38 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

    39. May 26, 2026 at 2:42 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs went down.

    40. May 26, 2026 at 2:44 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs recovered.

    41. May 26, 2026 at 2:51 PM UTCinvestigating

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.

    42. May 26, 2026 at 2:53 PM UTCresolved

      DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

    Dashboard and monitor are down

    Started May 26, 2026 at 12:41 PM UTC · 2h 12m

    OutageMajor incident
    1. May 26, 2026 at 12:41 PM UTCinvestigating

      We are currently experiencing elevated traffic on a subset of APIs, which is causing intermittent failures and increased response times for some users. Our engineering team is actively investigating and working to stabilize the affected services.

    2. May 26, 2026 at 2:53 PM UTCresolved

      The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.

    DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are down

    Started May 21, 2026 at 7:49 AM UTC · 6m

    OutageMajor incident
    1. May 21, 2026 at 7:49 AM UTCinvestigating

      DAP (Web) - EU - Multi Format Outputs went down.

    2. May 21, 2026 at 7:49 AM UTCinvestigating

      DAP (Web) - EU - Push to Production Service went down.

    3. May 21, 2026 at 7:54 AM UTCresolved

      DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service recovered.

    Whatfix Support

    Started April 25, 2026 at 4:59 AM UTC · 8h 38m

    OutageMajor incident
    1. April 25, 2026 at 4:59 AM UTCinvestigating

      Whatfix Support went down.

    2. April 25, 2026 at 1:37 PM UTCresolved

      Whatfix Support recovered.

    Popup creation and updates are currently degraded

    Started April 22, 2026 at 5:50 PM UTC · 2h 6m

    IssuesMinor incident
    1. April 22, 2026 at 5:50 PM UTCinvestigating

      Impact: In Popup, the “X” (close button) is incorrectly positioned at the top-right corner of the application instead of within the popup, which may cause confusion for end users. Current Mitigation: Popup creation and updates have been temporarily blocked to prevent further impact. Any popups created or updated between April 21, 02:35 UTC and April 22, 17:50 UTC are affected. We are actively working on fixing the impacted popups. The team is investigating the root cause and implementing a fix.

    2. April 22, 2026 at 7:56 PM UTCresolved

      The issue causing the popup close (“X”) button to appear incorrectly at the top-right corner of the application has been resolved. Popup creation and update functionality have been restored.

    DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are down

    Started April 22, 2026 at 12:25 PM UTC · 9m

    OutageMajor incident
    1. April 22, 2026 at 12:25 PM UTCinvestigating

      DAP (Web) - EU - Push to Production Service went down.

    2. April 22, 2026 at 12:29 PM UTCinvestigating

      DAP (Web) - EU - Multi Format Outputs went down.

    3. April 22, 2026 at 12:32 PM UTCresolved

      DAP (Web) - EU - Multi Format Outputs recovered.

    4. April 22, 2026 at 12:34 PM UTCresolved

      DAP (Web) - EU - Push to Production Service recovered.

    DAP (Mobile) - North America - End User Experience

    Started April 14, 2026 at 1:31 PM UTC · 24m

    OutageMajor incident
    1. April 14, 2026 at 1:31 PM UTCinvestigating

      DAP (Mobile) - North America - End User Experience went down.

    2. April 14, 2026 at 1:32 PM UTCresolved

      DAP (Mobile) - North America - End User Experience recovered.

    3. April 14, 2026 at 1:39 PM UTCinvestigating

      DAP (Mobile) - North America - End User Experience went down.

    4. April 14, 2026 at 1:42 PM UTCresolved

      DAP (Mobile) - North America - End User Experience recovered.

    5. April 14, 2026 at 1:46 PM UTCinvestigating

      DAP (Mobile) - North America - End User Experience went down.

    6. April 14, 2026 at 1:55 PM UTCresolved

      DAP (Mobile) - North America - End User Experience recovered.