Whatfix outage history and incident timeline

Whatfix Community

Started September 1, 2026 at 11:01 PM UTC 1m

OutageMajor incident

September 1, 2026 at 11:01 PM UTCinvestigating
Whatfix Community went down.
September 1, 2026 at 11:02 PM UTCresolved
Whatfix Community recovered.

DAP (Web) - EU - Multi Format Outputs

Started August 24, 2026 at 10:06 AM UTC 0m

OutageMajor incident

August 24, 2026 at 10:06 AM UTCinvestigating
DAP (Web) - EU - Multi Format Outputs went down.
August 24, 2026 at 10:07 AM UTCresolved
DAP (Web) - EU - Multi Format Outputs recovered.

DAP (Web/ Desktop) - North America - Studio

Started August 5, 2026 at 8:52 PM UTC 1m

OutageMajor incident

August 5, 2026 at 8:52 PM UTCinvestigating
DAP (Web/ Desktop) - North America - Studio went down.
August 5, 2026 at 8:53 PM UTCresolved
DAP (Web/ Desktop) - North America - Studio recovered.

Whatfix Community and DAP (Enterprise) - North America are down

Started July 31, 2026 at 12:49 PM UTC 9m

OutageMajor incident

July 31, 2026 at 12:49 PM UTCinvestigating
DAP (Enterprise) - North America went down.
July 31, 2026 at 12:51 PM UTCinvestigating
Whatfix Community went down.
July 31, 2026 at 12:55 PM UTCresolved
DAP (Enterprise) - North America recovered.
July 31, 2026 at 12:58 PM UTCresolved
Whatfix Community recovered.

Whatfix Community

Started July 28, 2026 at 7:01 AM UTC 27m

OutageMajor incident

July 28, 2026 at 7:01 AM UTCinvestigating
Whatfix Community went down.
July 28, 2026 at 7:28 AM UTCresolved
Whatfix Community recovered.

DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service are down

Started July 2, 2026 at 7:38 AM UTC 5m

OutageMajor incident

July 2, 2026 at 7:38 AM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.
July 2, 2026 at 7:41 AM UTCresolved
DAP (Web) - North America - Push to Production Service recovered.
July 2, 2026 at 7:42 AM UTCresolved
DAP (Web) - North America - Multi Format Outputs recovered.

Whatfix Community

Started June 21, 2026 at 6:26 AM UTC 8m

OutageMajor incident

June 21, 2026 at 6:26 AM UTCinvestigating
Whatfix Community went down.
June 21, 2026 at 6:33 AM UTCresolved
Whatfix Community recovered.

Whatfix Community

Started June 10, 2026 at 6:26 AM UTC 47m

OutageMajor incident

June 10, 2026 at 6:26 AM UTCinvestigating
Whatfix Community went down.
June 10, 2026 at 7:13 AM UTCresolved
Whatfix Community recovered.

DAP (Web) - EU - Multi Format Outputs

Started June 1, 2026 at 9:23 AM UTC 4m

OutageMajor incident

June 1, 2026 at 9:23 AM UTCinvestigating
DAP (Web) - EU - Multi Format Outputs went down.
June 1, 2026 at 9:27 AM UTCresolved
DAP (Web) - EU - Multi Format Outputs recovered.

DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North America - Dashboard, and 7 other services are down

Started May 26, 2026 at 12:41 PM UTC 2h 12m

OutageMajor incident

May 26, 2026 at 12:41 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.
May 26, 2026 at 12:49 PM UTCresolved
DAP (Web) - North America - Push to Production Service recovered.
May 26, 2026 at 12:53 PM UTCinvestigating
DAP (Web) - North America - Push to Production Service went down.
May 26, 2026 at 12:54 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs recovered.
May 26, 2026 at 12:57 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs went down.
May 26, 2026 at 1:22 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.
May 26, 2026 at 1:31 PM UTCinvestigating
DAP (Web/ Desktop) - North America - Dashboard went down.
May 26, 2026 at 1:31 PM UTCinvestigating
DAP (Web/ Desktop) - North America - Studio, DAP (Web) - North America - Push to Production Service, DAP (Enterprise) - North America, and 1 other resource went down.
May 26, 2026 at 1:32 PM UTCresolved
DAP (Mobile) - North America - Content Authoring Services and DAP (Mobile) - North America - End User Experience went down and DAP (Web) - North America - Push to Production Service recovered.
May 26, 2026 at 1:32 PM UTCinvestigating
DAP (Web/ Desktop) - EU - Dashboard went down.
May 26, 2026 at 1:32 PM UTCresolved
DAP (Mobile) - North America - Content Authoring Services recovered.
May 26, 2026 at 1:33 PM UTCresolved
DAP (Enterprise) - North America and DAP (Web/ Desktop) - EU - Dashboard recovered.
May 26, 2026 at 1:33 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs went down.
May 26, 2026 at 1:35 PM UTCresolved
DAP (Mobile) - North America - End User Experience recovered.
May 26, 2026 at 1:37 PM UTCinvestigating
DAP (Enterprise) - North America went down.
May 26, 2026 at 1:37 PM UTCresolved
DAP (Web/ Desktop) - North America - Studio, DAP (Web/ Desktop) - North America - Dashboard, and DAP (Enterprise) - North America recovered.
May 26, 2026 at 1:40 PM UTCinvestigating
DAP (Web) - North America - Push to Production Service went down.
May 26, 2026 at 1:40 PM UTCresolved
Whatfix Community recovered.
May 26, 2026 at 1:53 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.
May 26, 2026 at 2:00 PM UTCinvestigating
DAP (Web/ Desktop) - North America - Dashboard went down.
May 26, 2026 at 2:01 PM UTCinvestigating
DAP (Enterprise) - North America went down.
May 26, 2026 at 2:01 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down and DAP (Enterprise) - North America recovered.
May 26, 2026 at 2:02 PM UTCresolved
DAP (Mobile) - North America - Content Authoring Services and DAP (Web/ Desktop) - EU - Dashboard went down and DAP (Web/ Desktop) - North America - Dashboard recovered.
May 26, 2026 at 2:02 PM UTCresolved
DAP (Mobile) - North America - Content Authoring Services and DAP (Web/ Desktop) - EU - Dashboard recovered.
May 26, 2026 at 2:05 PM UTCresolved
DAP (Mobile) - North America - Content Authoring Services went down and DAP (Web) - North America - Push to Production Service recovered.
May 26, 2026 at 2:06 PM UTCinvestigating
DAP (Web/ Desktop) - North America - Dashboard, DAP (Enterprise) - North America, and DAP (Web/ Desktop) - EU - Dashboard went down.
May 26, 2026 at 2:06 PM UTCinvestigating
DAP (Web/ Desktop) - North America - Studio went down.
May 26, 2026 at 2:08 PM UTCinvestigating
DAP (Mobile) - North America - End User Experience went down.
May 26, 2026 at 2:09 PM UTCinvestigating
Whatfix Community went down.
May 26, 2026 at 2:09 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs recovered.
May 26, 2026 at 2:10 PM UTCresolved
DAP (Mobile) - North America - Content Authoring Services, DAP (Mobile) - North America - End User Experience, DAP (Enterprise) - North America, and 1 other resource recovered.
May 26, 2026 at 2:10 PM UTCresolved
DAP (Web/ Desktop) - North America - Studio and Whatfix Community recovered.
May 26, 2026 at 2:10 PM UTCresolved
DAP (Web/ Desktop) - North America - Dashboard recovered.
May 26, 2026 at 2:21 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs went down.
May 26, 2026 at 2:22 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs recovered.
May 26, 2026 at 2:35 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs went down.
May 26, 2026 at 2:35 PM UTCinvestigating
DAP (Web) - North America - Push to Production Service went down.
May 26, 2026 at 2:38 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.
May 26, 2026 at 2:42 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs went down.
May 26, 2026 at 2:44 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs recovered.
May 26, 2026 at 2:51 PM UTCinvestigating
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.
May 26, 2026 at 2:53 PM UTCresolved
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

Dashboard and monitor are down

Started May 26, 2026 at 12:41 PM UTC 2h 12m

OutageMajor incident

May 26, 2026 at 12:41 PM UTCinvestigating
We are currently experiencing elevated traffic on a subset of APIs, which is causing intermittent failures and increased response times for some users. Our engineering team is actively investigating and working to stabilize the affected services.
May 26, 2026 at 2:53 PM UTCresolved
The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.

DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are down

Started May 21, 2026 at 7:49 AM UTC 6m

OutageMajor incident

May 21, 2026 at 7:49 AM UTCinvestigating
DAP (Web) - EU - Multi Format Outputs went down.
May 21, 2026 at 7:49 AM UTCinvestigating
DAP (Web) - EU - Push to Production Service went down.
May 21, 2026 at 7:54 AM UTCresolved
DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service recovered.

Whatfix Support

Started April 25, 2026 at 4:59 AM UTC 8h 38m

OutageMajor incident

April 25, 2026 at 4:59 AM UTCinvestigating
Whatfix Support went down.
April 25, 2026 at 1:37 PM UTCresolved
Whatfix Support recovered.

Popup creation and updates are currently degraded

Started April 22, 2026 at 5:50 PM UTC 2h 6m

IssuesMinor incident

April 22, 2026 at 5:50 PM UTCinvestigating
Impact: In Popup, the “X” (close button) is incorrectly positioned at the top-right corner of the application instead of within the popup, which may cause confusion for end users. Current Mitigation: Popup creation and updates have been temporarily blocked to prevent further impact. Any popups created or updated between April 21, 02:35 UTC and April 22, 17:50 UTC are affected. We are actively working on fixing the impacted popups. The team is investigating the root cause and implementing a fix.
April 22, 2026 at 7:56 PM UTCresolved
The issue causing the popup close (“X”) button to appear incorrectly at the top-right corner of the application has been resolved. Popup creation and update functionality have been restored.

DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are down

Started April 22, 2026 at 12:25 PM UTC 9m

OutageMajor incident

April 22, 2026 at 12:25 PM UTCinvestigating
DAP (Web) - EU - Push to Production Service went down.
April 22, 2026 at 12:29 PM UTCinvestigating
DAP (Web) - EU - Multi Format Outputs went down.
April 22, 2026 at 12:32 PM UTCresolved
DAP (Web) - EU - Multi Format Outputs recovered.
April 22, 2026 at 12:34 PM UTCresolved
DAP (Web) - EU - Push to Production Service recovered.

DAP (Mobile) - North America - End User Experience

Started April 14, 2026 at 1:31 PM UTC 24m

OutageMajor incident

April 14, 2026 at 1:31 PM UTCinvestigating
DAP (Mobile) - North America - End User Experience went down.
April 14, 2026 at 1:32 PM UTCresolved
DAP (Mobile) - North America - End User Experience recovered.
April 14, 2026 at 1:39 PM UTCinvestigating
DAP (Mobile) - North America - End User Experience went down.
April 14, 2026 at 1:42 PM UTCresolved
DAP (Mobile) - North America - End User Experience recovered.
April 14, 2026 at 1:46 PM UTCinvestigating
DAP (Mobile) - North America - End User Experience went down.
April 14, 2026 at 1:55 PM UTCresolved
DAP (Mobile) - North America - End User Experience recovered.

DAP (Web) - North America - Multi Format Outputs, DAP (Web) - North America - Push to Production Service, and 1 other service are down

Started April 9, 2026 at 6:11 AM UTC 31m

OutageMajor incident

April 9, 2026 at 6:11 AM UTCinvestigating
Whatfix Community went down.
April 9, 2026 at 6:42 AM UTCresolved
Whatfix Community recovered.

Whatfix Support, DAP (Web) - EU - Multi Format Outputs, and 2 other services are down

Started April 1, 2026 at 7:12 AM UTC 6h 44m

OutageMajor incident

April 1, 2026 at 7:12 AM UTCinvestigating
DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service went down.
April 1, 2026 at 7:13 AM UTCresolved
DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service recovered.
April 1, 2026 at 7:40 AM UTCinvestigating
DAP (Web) - North America - Push to Production Service went down.
April 1, 2026 at 7:41 AM UTCresolved
DAP (Web) - North America - Push to Production Service recovered.
April 1, 2026 at 1:55 PM UTCinvestigating
Whatfix Support went down.
April 1, 2026 at 1:56 PM UTCresolved
Whatfix Support recovered.

Whatfix Support

Started March 29, 2026 at 3:20 AM UTC 4m

OutageMajor incident

March 29, 2026 at 3:20 AM UTCinvestigating
Whatfix Support went down.
March 29, 2026 at 3:24 AM UTCresolved
Whatfix Support recovered.

Dashboard is unavailable

Started March 27, 2026 at 12:50 PM UTC 2h 34m

OutageMajor incident

March 27, 2026 at 12:50 PM UTCresolved
Dashboard is currently unavailable, the issue is related to our internal services. We're working on fixing the issue and dashboard will be available again very soon.
March 27, 2026 at 3:24 PM UTCresolved
All services are up and running.