Yotpo outage history

Start Time: 9:45 AM UTC The Loyalty Home Page is currently experiencing issues that may prevent it from loading correctly. You may see an error message such as, “Looks like something’s gone wrong.” Our R&D team is currently investigating the issue. We’ll post further updates here as soon as we have more information. We apologize for any inconvenience this may cause. If you have any questions or concerns, please feel free to reach out to us via live chat. The Yotpo Support Team

Resolved at: 10:09 AM UTC The issue affecting the Loyalty Home Page has now been resolved, and the page is loading normally. Thank you for your patience and understanding while our R&D team worked to resolve the issue. If you continue to experience any problems, please reach out to us via live chat. The Yotpo Support Team

We are aware of degraded performance affecting Yotpo Loyalty and are actively working on it. We have identified the cause: our systems are affected by an ongoing incident at LaunchDarkly, a third-party service we use for feature configuration. You can follow their status here: https://status.launchdarkly.com/ Timeline (UTC) 16:16 UTC — LaunchDarkly began investigating flag evaluation errors and UI availability issues 16:26 UTC — LaunchDarkly identified the issue and began implementing a fix 17:10 UTC — LaunchDarkly confirmed their web application was unavailable and that flag delivery evaluations had an elevated failure rate 17:12 UTC — LaunchDarkly identified the root cause and is implementing a fix Current impact Delays in loyalty data processing (orders, customers, and related sync flows) Intermittent API failures (degraded performance, not a full outage) Some users may be unable to access the Loyalty admin and are redirected to the Yotpo account lobby Data safety: We do not expect permanent data loss on the Yotpo side. However, any failed order or customer processing API calls will need to be retried once service is restored. Shopify webhook deliveries that fail during this window should also be retried automatically by Shopify. Our engineering team is monitoring the situation and will post an update when we have more information or when service is restored.

The incident affecting Yotpo Loyalty has been resolved as of 18:10 UTC. All systems are operating normally. We apologize for any inconvenience. If you continue to experience issues, please contact Yotpo Support.

We are investigating an interruption in the Moderation service, causing an error when trying to access the Moderation Page. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.

The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.

We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.

The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.

We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.

A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.

The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat.

Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team

At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.

Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.

This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team

Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.

A fix has been implemented and we are monitoring the results.

The incident has been fully resolved.

We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.

A fix has been applied, and we are currently monitoring the results.

The issue has been fully resolved, and login is now working properly.

Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.

The issue has been identified and a fix is being implemented.

End Time 20:25 CET The issue has been resolved. Thank you for your patience!

Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

The root cause has been identified, and our team is currently working on implementing a fix.

The fix has been successfully implemented, and we are actively monitoring the results.

Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

The incident has been fully resolved, and redemptions are now working as expected

The incident has been fully resolved, and redemptions are now working as expected

Using the store switcher to move to another store might currently not be available.

We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Our engineering team have identified the underlying issue and are currently working on a fix.

A fix is implemented and we're currently monitoring the behaviour.

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC

Update on the affected components.

The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC

The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.

We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team

We are currently investigating the issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

The incident has been resolved, and order processing is back to normal

Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Our engineering team have identified the underlying issue and are currently working on a fix.

A fix is implemented and we're currently monitoring the behaviour.

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.