Montréal, Canada
Slow Performance
Oct 4, 4:15 AM – about 24 days ago
View 6 reports
Slow Performance
Slow Performance
Slow Performance
Slow Performance
Slow Performance
Slow Performance
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Videotron is a prominent Canadian telecommunications and media company, and a subsidiary of Quebecor Media Inc. Its business model is based on providing a wide range of converged services, including television, internet, mobile, and landline telephony. The company's history began in 1964, founded by André Chagnon, who started with a single cable TV network in the Montreal suburb of Sainte-Adèle. Over the decades, Videotron grew to dominate the Quebec market, expanding its services and infrastructure. A key part of its value proposition is its focus on a converged customer experience, offering comprehensive bundles that combine various services into a single package. Videotron's primary revenue streams are a combination of monthly subscription fees for its services. The company generates income from its mobile services, which operate on its own network and as a key competitor to the "Big Three" national carriers in Quebec. It also earns revenue from its internet services, which are built on a robust coaxial and fiber-optic network. The company has made significant investments in fiber-to-the-home (FTTH) technology to offer symmetrical gigabit speeds. Additionally, Videotron's television services, including the illico TV platform, and its landline phone services contribute to its revenue. In the highly competitive Canadian telecom market, Videotron differentiates itself by being the dominant regional player in Quebec, where it holds a strong market share. The company is often seen as a market disruptor, offering more competitive pricing and customer-friendly plans than the national incumbents. A recent and significant event in its history was the acquisition of Freedom Mobile in 2023 as part of the Rogers-Shaw merger. This strategic move expanded Videotron's presence beyond Quebec, positioning it as a stronger national competitor. Videotron's brand identity is closely tied to its Quebec roots, and it often emphasizes its local focus and commitment to its community. It has a reputation for strong customer service and innovation, which are key pillars of its business model. The company's unique position allows it to compete with both national giants and smaller independent providers while maintaining a loyal customer base.
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Problems
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Problems detected
No reports in the last 30 minutes.
Community reports0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
30 reports loaded
Similar reports from the same location are grouped in 5-minute windows. Counts reflect the reports shown.
Past report-based status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0mObserved | Not available | Moderate | ||
| 2h 6m | Not available | Critical | ||
| 43m | Not available | Moderate | ||
| 12m | Not available | Moderate |
Uptimus analyzes recent community reports and their normal reporting baseline to identify unusual activity affecting Videotron.
Uptimus is an independent monitoring service and is not affiliated with Videotron. A healthy status does not guarantee that every user, device or region is unaffected.
The displayed status is based on recent reports and available monitoring signals compared with the normal reporting baseline.
Uptimus groups relevant reports and signals so recurring availability, login, performance and connectivity problems are easier to identify.
Common questions and answers
Yes, Videotron is currently experiencing issues. 1 incident reported in the last 30 days. We're monitoring the situation in real-time with 0% confidence.
Uptimus analyzes recent community reports and their normal reporting baseline to identify unusual activity affecting Videotron. The displayed status is based on recent reports and available monitoring signals compared with the normal reporting baseline.
Add Videotron from your Uptimus workspace or mobile app to receive email, push, or webhook notifications when incidents occur.
The last Videotron outage occurred on October 4, 2026 and is currently ongoing. The incident was classified as medium severity.
Both services use community reports to highlight possible disruptions. Uptimus adds a unified workspace, localized context, public discussion and alerting across five service types.
| Comparison criteria | Uptimus | Downdetector |
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| Community outage reports for Videotron | Included | Included |
Recent reports indicate problems with Videotron. This assessment is based on report activity, not an official provider confirmation. 0 reports were recorded for Videotron in the last 24 hours. Report activity assessed: .
| Included |
| Included |
| 24-hour report activity and regional outage view | Included | Included |
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| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
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| Email, push and webhook alerts from the same workspace | Included | Separate product |
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| Public discussion, ratings and incident context on one page | Included | Limited on public pages |
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| One normalized status model shared across all five service types | Included | Separate product |
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