Handoff Failing
Resolved
The incident has been resolved
May 26, 8:58 PMResolved May 26, 10:15 PMMinorAgent Handoffs
Status Provider
Home
/
Status
/
Service
Operational
Ada Status
Website security and protection against online threats.
Source
auto
Category
Communication
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 23m ago
12
Components
0
Active incidents
0
Maintenance
5.88%
90d uptime
Handoff Failing
May 26, 8:58 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
5.88%
Known uptime
17 known history days
12
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
37
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
AI Agent
Operational
1
APIs
Operational
1
Agent Handoffs
Operational
1
Channels
Operational
1
Chat
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
14
outage days
2
maintenance days
73
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Delay in the Conversation view
Resolved
This incident has been resolved.
May 25, 2:28 PMResolved May 25, 4:04 PMMinorDashboardData & Analytics
Investigating issues with Ada Chat services
Resolved
This incident has been resolved.
May 21, 10:28 PMResolved May 22, 12:22 AMCriticalScripted BotChat
Elevated error rates on AI Agent responses
Resolved
The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated
May 10, 7:55 PMResolved May 11, 2:49 PMNoneAgent HandoffsAI Agent
Message processing errors
Resolved
This incident has been resolved.
May 5, 9:01 PMResolved May 5, 9:50 PMMajorVoiceChat
Investigating issues with Ada Voice service
Resolved
Based on our Engineering Team's investigation, we have determined the scope of this issue is limited to a very small number of clients and affected conversations. We are continuing to work on the issue, but moving forward will be communicating on this issue on an individual basis.
May 1, 4:32 PMResolved May 1, 6:37 PMMinorDashboard
Increase in Emergency Voice Handoffs
Resolved
We have resolved an issue that caused an increase in emergency handoffs for a subset of customers.
Apr 28, 7:57 PMResolved Apr 28, 8:30 PMMinorVoice
Language detection is currently showing degraded performance for language switching
Resolved
We have identified the root cause of the language detection issue affecting non-English responses. Improvements are actively in progress and will be delivered as part of our ongoing engineering work.
Apr 24, 3:06 PMResolved Apr 24, 5:00 PMMinorChat
Investigating - Elevated Handoffs
Resolved
This incident has been resolved.
Apr 9, 10:12 PMResolved Apr 9, 10:39 PMMajorAI Agent
Issues with Ada's Zendesk integration are being investigated
Resolved
This incident has been resolved.
Apr 7, 3:37 PMResolved Apr 7, 7:35 PMMajorAgent Handoffs
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Production EU Cluster Upgrade
Completed
The scheduled maintenance has been completed.
Jun 3, 5:00 PMResolved Jun 3, 11:00 PMMaintenanceDashboard
Maple Cluster Upgrade
Completed
The scheduled maintenance has been completed.
Apr 28, 5:00 PMResolved Apr 28, 11:00 PMMaintenanceDashboardData & Analytics
US, EU, Maple Cluster Upgrade
Completed
The scheduled maintenance has been completed.
Apr 23, 7:00 PMResolved Apr 23, 11:00 PMMaintenanceEmailSocial Messaging
US Database Upgrade
Completed
The scheduled maintenance has been completed.
Jul 2, 5:00 PMResolved Jul 2, 7:00 PMMaintenanceAPIs
EU Database Upgrade
Completed
The scheduled maintenance has been completed.
Jun 26, 5:00 PMResolved Jun 26, 7:00 PMMaintenanceAPIs
Maple and Ficanex Database Upgrade
Completed
The scheduled maintenance has been completed.
Jun 25, 5:00 PMResolved Jun 25, 8:00 PMMaintenance
Database Upgrade
Completed
The scheduled maintenance has been completed.
Jun 24, 5:00 PMResolved Jun 24, 7:00 PMMaintenanceAPIs
Database Upgrade
Completed
The scheduled maintenance has been completed.
May 29, 1:00 PMResolved May 29, 9:00 PMMaintenanceAPIs
Database Updgrade
Completed
The scheduled maintenance has been completed.
Apr 29, 1:00 PMResolved Apr 29, 9:00 PMMaintenanceDashboard
EU Database Upgrade
Completed
The scheduled maintenance has been completed.
Apr 28, 1:00 PMResolved Apr 28, 9:00 PMMaintenanceDashboard
About the Ada status page integration
Uptimus tracks the official Ada status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.ada.support
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Ada components
Tracked components
Showing 1 to 12 of 12 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Dashboard | Operational | Group | Not recorded |
Channels Channels in which users can interact with Ada. | Operational | Group | Not recorded |
Data & Analytics | Operational | Component | Not recorded |
Operational | Component | Not recorded | |
AI Agent | Operational | Component | Not recorded |
Dashboard | Operational | Component | Not recorded |
Social Messaging Any social channels supported by Ada e.g. WhatsApp, Facebook Messenger etc | Operational | Component | Not recorded |
Scripted Bot | Operational | Component | Not recorded |
Voice | Operational | Component | Not recorded |
Chat | Operational | Component | Not recorded |
APIs | Operational | Component | Not recorded |
Agent Handoffs | Operational | Component | Not recorded |
Get notified when Ada changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Ada on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Ada down right now?
Ada is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Ada?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Ada?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.