Redtail Status. Check Current Outages and Incidents

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Redtail components

Tracked components

Showing 1 to 12 of 12 tracked components.

Component	Status	Type	Last changed
Redtail API (REST)	Operational	Component	Not recorded
Redtail CRM	Degraded Performance	Component	Not recorded
Redtail Imaging	Operational	Component	Not recorded
Redtail Email	Operational	Component	Not recorded
Retriever Cloud	Operational	Component	Not recorded
Retriever for Tailwag	Operational	Component	Not recorded
Client Services Call center services, ticketing services.	Operational	Component	Not recorded
Outbound Integrations	Operational	Component	Not recorded
Inbound Integrations/SSO	Operational	Component	Not recorded
Redtail Speak	Operational	Component	Not recorded
Redtail CRM Mobile	Operational	Component	Not recorded
Suite Sync	Operational	Component	Not recorded

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

Redtail CRM MFA and Email Notification Issues

Identified

We have identified that delays or issues with multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are being filtered or quarantined by select email security providers. While we continue working with our vendors to improve delivery, some users may experience intermittent delays. As a temporary workaround, we recommend contacting your email provider (e.g., Smarsh or Mimecast) to request whitelisting of the following domains to help ensure timely delivery: - redtailemail.com - redtailtechnology.com We appreciate your patience as we continue monitoring and working toward full resolution.

Jun 2, 4:18 PMResolved Jun 18, 5:54 PMMinorRedtail CRM

Redtail Email Authentication Issue Resolved

Resolved

Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored. Thank you for your patience.

May 28, 6:33 PMResolved May 28, 6:33 PMNoneRedtail Email

Redtail CRM Latency Issues

Resolved

This incident has been resolved.

May 6, 3:44 PMResolved May 6, 7:43 PMMinorRedtail CRM

Redtail CRM Multi-Factor Issue

Resolved

This incident has been resolved.

May 5, 12:33 PMResolved May 11, 12:52 PMMinorRedtail CRM

Redtail CRM Data Feed Processing Delays

Resolved

The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.

Mar 25, 5:39 PMResolved Mar 25, 7:43 PMMinorRedtail CRM

CRM Login Issues

Resolved

The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.

Mar 10, 11:48 PMResolved Mar 11, 12:13 AMMinorRedtail CRM

Redtail CRM Connectivity Issues

Resolved

The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

Feb 27, 8:00 PMResolved Feb 27, 8:14 PMMinorRedtail CRM

Intermittent Access Issues with Redtail Platforms

Resolved

This incident has been resolved.

Nov 20, 2:38 PMResolved Nov 20, 5:59 PMMinorRedtail API (REST)Outbound Integrations

Phone Support Disruption Related to AWS Outage

Resolved

This incident has been resolved.

Oct 20, 3:07 PMResolved Oct 21, 12:15 PMNoneClient Services

Redtail-Hosted Email – Issue Resolved

Resolved

The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.

Sep 9, 2:19 PMResolved Sep 9, 3:46 PMMinorRedtail Email

Recent maintenance