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Currencycloud has active maintenance
Official provider statusOfficial maintenance active
Issue affecting foreign exchange quote and trade processing — ## Overview On 11 September 2026, we detected a service disruption affecting foreign exchange quote and trade processing for a subset of currency pairs. During this period, some quotes and trade requests experienced delays or timeouts, resulting in reduced rate availability for some customers. To minimize customer impact, contingency measures were implemented and traffic was temporarily rerouted through an alternative processing path while investigations and recovery activities were completed. Trading functionality was restored within 30 minutes after mitigation measures were applied. As a precautionary measure, quote traffic remained on the alternative routing path while service stability was monitored and validated before being returned to the standard operating configuration on 14 September 2026. ## **Client Impact** A subset of clients may have experienced difficulties obtaining foreign exchange quotes or encountered intermittent delays when requesting rates during the incident period. Trade processing was also impacted for a limited period before mitigation measures were put in place. No customer action was required. Services remained available through alternative routing, and there was no evidence of any loss of customer funds or data associated with this incident. Following the restoration activities, quote and trade processing returned to normal operation. ## Root Cause During the incident, one of the external services used to support foreign exchange quotes and trade processing experienced a service disruption that resulted in increased request failures and timeouts. As part of our follow-up actions, we are continuing to work with the external provider to obtain a detailed root cause analysis and understand the factors that contributed to the disruption. We are also reviewing our fallback mechanisms, monitoring, and alerting processes to further strengthen resilience and improve response times should a similar event occur in the future. Currencycloud Confidential
Official provider statusOfficial maintenance active
SMS Authentication Issues Affecting +86 Phone Numbers — ## **Overview** Between 31 August 2026 and 1 September 2026, some customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required to access the Currencycloud platform. Our teams investigated reports of SMS authentication failures and worked with relevant service providers to determine the cause. The investigation confirmed that the issue was not caused by a fault within the Currencycloud platform. The incident was resolved on 1 September 2026 following confirmation of the underlying cause and completion of the investigation. ## **Client Impact** A subset of customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required for multi-factor authentication \(MFA\), which may have prevented access to the Currencycloud platform. The impact was limited to the delivery of SMS authentication messages. ## **Root Cause** Our investigation identified that SMS verification messages sent to mainland China mobile numbers were being affected by regulatory restrictions and controls applied within the local telecommunications ecosystem. The delivery of authentication messages to mainland China is subject to external regulatory requirements and carrier controls that can impact whether messages are successfully delivered. These factors are outside of Currencycloud's direct control. During the investigation, we reviewed potential application-level causes and assessed proposed code changes. However, further analysis confirmed that the authentication platform was operating as designed and that the delivery disruption was related to external message delivery restrictions rather than an issue within the Currencycloud service itself. We continue to engage with our messaging service providers and network partners to understand any changes to these restrictions, assess available mitigation options, and evaluate longer-term authentication solutions where appropriate. At this time, no confirmed timeline has been provided for any change to the current delivery limitations. We apologise for the inconvenience caused and will continue to monitor developments and provide updates should additional options become available. Currencycloud Confidential
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 119h 1m | Yes | Minor | ||
| 0m | Yes | Unknown | ||
| 8h 5m | Yes | Minor | ||
| 66h 2m | Yes | Minor | ||
| 1h 17m | Yes | Minor | ||
| 2h 20m | Yes | Minor | ||
| 2h 58m | Yes | Minor | ||
| 12h 34m | Yes | Major |
Uptimus 通过官方状态源监控 Currencycloud，并将事件、维护和组件健康状况统一为一致的服务状态。
此页面目前包含 41 个受监控组件、74 个事件、60 个维护窗口和 25 天已知历史。
Uptimus 是独立监控服务，与 Currencycloud 无关联。健康状态并不保证每位用户、设备或地区都未受影响。
当 Currencycloud 或受监控组件报告重大或关键中断时接收通知。 提醒可通过工作区启用的渠道发送，包括电子邮件、推送和已配置的集成。 可用历史包含 74 个事件，为提醒提供当前状态之外的背景。 最近收录的事件是“Issue Affecting Support Email Processing”。
接收有关性能下降、部分影响和非完全中断的小型事件通知。 Uptimus 当前跟踪 Currencycloud 的 41 个组件: API, AWS rds-eu-west-1, Cloudflare Amsterdam, Netherlands - (AMS), SendGrid SMTP。 提醒可通过工作区启用的渠道发送，包括电子邮件、推送和已配置的集成。
Planned work published by the official provider.
The scheduled maintenance has been completed.
Started 2026年9月13日 UTC 00:00 · Resolved 2026年9月13日 UTC 02:00
## Overview On 11 September 2026, we detected a service disruption affecting foreign exchange quote and trade processing for a subset of currency pairs. During this period, some quotes and trade requests experienced delays or timeouts, resulting in reduced rate availability for some customers. To minimize customer impact, contingency measures were implemented and traffic was temporarily rerouted through an alternative processing path while investigations and recovery activities were completed. Trading functionality was restored within 30 minutes after mitigation measures were applied. As a precautionary measure, quote traffic remained on the alternative routing path while service stability was monitored and validated before being returned to the standard operating configuration on 14 September 2026. ## **Client Impact** A subset of clients may have experienced difficulties obtaining foreign exchange quotes or encountered intermittent delays when requesting rates during the incident period. Trade processing was also impacted for a limited period before mitigation measures were put in place. No customer action was required. Services remained available through alternative routing, and there was no evidence of any loss of customer funds or data associated with this incident. Following the restoration activities, quote and trade processing returned to normal operation. ## Root Cause During the incident, one of the external services used to support foreign exchange quotes and trade processing experienced a service disruption that resulted in increased request failures and timeouts. As part of our follow-up actions, we are continuing to work with the external provider to obtain a detailed root cause analysis and understand the factors that contributed to the disruption. We are also reviewing our fallback mechanisms, monitoring, and alerting processes to further strengthen resilience and improve response times should a similar event occur in the future. Currencycloud Confidential
Started 2026年9月11日 UTC 13:57 · Ongoing
The scheduled maintenance has been completed.
Started 2026年9月3日 UTC 20:00 · Resolved 2026年9月3日 UTC 22:00
## **Overview** Between 31 August 2026 and 1 September 2026, some customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required to access the Currencycloud platform. Our teams investigated reports of SMS authentication failures and worked with relevant service providers to determine the cause. The investigation confirmed that the issue was not caused by a fault within the Currencycloud platform. The incident was resolved on 1 September 2026 following confirmation of the underlying cause and completion of the investigation. ## **Client Impact** A subset of customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required for multi-factor authentication \(MFA\), which may have prevented access to the Currencycloud platform. The impact was limited to the delivery of SMS authentication messages. ## **Root Cause** Our investigation identified that SMS verification messages sent to mainland China mobile numbers were being affected by regulatory restrictions and controls applied within the local telecommunications ecosystem. The delivery of authentication messages to mainland China is subject to external regulatory requirements and carrier controls that can impact whether messages are successfully delivered. These factors are outside of Currencycloud's direct control. During the investigation, we reviewed potential application-level causes and assessed proposed code changes. However, further analysis confirmed that the authentication platform was operating as designed and that the delivery disruption was related to external message delivery restrictions rather than an issue within the Currencycloud service itself. We continue to engage with our messaging service providers and network partners to understand any changes to these restrictions, assess available mitigation options, and evaluate longer-term authentication solutions where appropriate. At this time, no confirmed timeline has been provided for any change to the current delivery limitations. We apologise for the inconvenience caused and will continue to monitor developments and provide updates should additional options become available. Currencycloud Confidential
Started 2026年9月1日 UTC 06:53 · Ongoing
Please be advised the scheduled maintenance start time has been corrected to Sunday August 9th at 00:00 UTC
Started 2026年8月9日 UTC 00:00 · Resolved 2026年8月9日 UTC 02:00
The Currencycloud DEMO environment will be undergoing scheduled maintenance on Tuesday August 4th at 20:00 UTC. Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created. We are sorry for any inconvenience this may cause you and we aim to keep any disruption
Started 2026年8月4日 UTC 20:00 · Resolved 2026年8月4日 UTC 22:00
The Currencycloud DEMO environment will be undergoing scheduled maintenance on Sunday August 2nd at 19:00 UTC. Access will be unavailable during this maintenance window. Payments, conversions and transfers will therefore not be able to be created. We are sorry for any inconvenience this may cause you and we aim to keep any disruption to a minimum.
Started 2026年8月2日 UTC 19:00 · Resolved 2026年8月2日 UTC 21:00
The scheduled maintenance has been completed.
Started 2026年7月12日 UTC 00:00 · Resolved 2026年7月12日 UTC 02:00
Downdetector 公共页面主要基于用户报告。Uptimus 还会在来源提供时结合官方事件、维护窗口和组件状态。
| 比较标准 | Uptimus | Downdetector |
|---|---|---|
| Currencycloud 的社区中断报告 | 已包含 | 已包含 |
| 区分个别报告和大范围中断的自适应基线 | 已包含 | 已包含 |
| 24 小时报表活动和区域中断视图 | 已包含 | 已包含 |
| 在一个工作区管理网站、状态提供商、Steam 游戏及 Android 应用和游戏 | 已包含 | 独立产品 |
| 从同一工作区发送邮件、推送和 Webhook 告警 | 已包含 | 独立产品 |
| Currencycloud 的官方事件更新和状态时间线 | 已包含 | 以用户报告为主 |
| 分别展示组件健康与维护窗口 | 已包含 | 公共页面功能有限 |
The official status page for Currencycloud reports normal operation. 0 reports were recorded for Currencycloud in the last 24 hours. Last official check: .
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