Service Disruption: College Pads
Resolved
This incident has been resolved.
Jun 12, 9:26 PMResolved Jun 13, 12:14 AMCriticalPartner Sites
Status Provider
Home
/
Status
/
Service
Operational
Starrez Status
Cloud-based residential community management software platform.
Source
auto
Category
Security
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 16m ago
39
Components
0
Active incidents
0
Maintenance
9.09%
90d uptime
Service Disruption: College Pads
Jun 12, 9:26 PM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
9.09%
Known uptime
11 known history days
39
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
50
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Ancillary Services
Operational
1
Australia East
Operational
1
Australia Southeast
Operational
1
Canada Central
Operational
1
Canada East
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
6
outage days
4
maintenance days
79
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Intermittent Service Disruption - Global - AI Functionality
Resolved
This incident has been resolved.
Jun 11, 2:45 AMResolved Jun 11, 6:03 AMMajorFrance CentralSouth Africa North
Service Disruption: West Central US
Postmortem
## StarRez Root Cause Analysis ### Overview On 11 May 2026, StarRez experienced a service disruption affecting StarRez Cloud customers in the West Central US region. StarRez Cloud applications were unavailable for affected customers beginning at approximately 15:56 UTC. All affected customer sites were restored to full operation by 03:03 UTC on 12 May 2026. ### Root Cause The disruption was caused by hardware failures at our upstream service provider's West Central US datacenter. The failures caused the database services underpinning StarRez Cloud applications in that region to become unavailable, taking a number of customer sites offline. ### Resolution Once confirmed as an upstream infrastructure failure, StarRez engineers initiated disaster recovery for the affected region, restoring affected customer environments in an alternate region. Affected sites were progressively restored beginning at approximately 22:23 UTC, with all sites confirmed fully operational by 03:03 UTC on 12 May 2026. Customers recovered via disaster recovery were moved back to the West Central US region during their scheduled maintenance windows later the same day. ### Next Steps StarRez will continue monitoring regional infrastructure health and coordinate with upstream providers to minimize the impact of any future disruptions.
May 11, 3:56 PMResolved May 12, 3:03 AMMajorWest Central US
Intermittent Service Disruption - East US Region
Resolved
This incident has been resolved.
May 8, 8:37 AMResolved May 8, 11:41 AMMajorEast US
Service Disruption: North Central US
Resolved
This incident has been resolved.
May 1, 2:29 PMResolved May 1, 4:42 PMMajorNorth Central US
Service Disruption - THD VPN Tunnel
Resolved
This incident has been resolved.
Apr 28, 11:54 AMResolved Apr 28, 12:58 PMNoneThe Housing Director Cloud Services
Unscheduled THD Service Outage - [all sites] [newport]
Resolved
This incident has been resolved.
Mar 10, 10:20 AMResolved Mar 10, 2:02 PMNoneThe Housing Director Cloud Services
StarRez Cloud Payment Service
Resolved
This incident has been resolved
Mar 4, 11:12 PMResolved Mar 5, 1:36 AMMinorStarRez Cloud Payment Service
Service Disruption - THD authentication issue
Postmortem
**Overview** On 5 March 2026, following the enablement of Cloudflare for all customers, THD experienced a service disruption that resulted in an authentication loop during Single Sign-On \(SSO\). **Root Cause** The SSO Service Provider configuration did not correctly handle session validation when operating behind the Cloudflare proxy, resulting in authentication sessions being invalidated and causing a login loop. **Resolution** The issue was initially mitigated by reverting the Cloudflare change, restoring normal SSO functionality. Configuration updates were then made to the SSO Service Provider to ensure compatibility with proxied traffic, after which Cloudflare was incrementally re-enabled.
Mar 4, 3:59 PMResolved Mar 4, 6:34 PMNoneThe Housing Director Cloud Services
Service Disruption - MFA and Email Delivery - Global
Resolved
This incident has been resolved.
Jan 22, 11:25 PMResolved Jan 23, 8:22 AMNoneEmail Sending
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Scheduled Backend Maintenance - THD Cloud
Completed
The scheduled maintenance has been completed.
Jun 10, 3:00 AMResolved Jun 12, 8:00 AMMaintenanceThe Housing Director Cloud Services
Scheduled Backend Maintenance - THD Cloud
Completed
The scheduled maintenance has been completed.
Jun 9, 3:00 AMResolved Jun 9, 8:00 AMMaintenanceThe Housing Director Cloud Services
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
May 25, 1:00 AMResolved May 25, 4:00 AMMaintenanceEMEANorth America
Scheduled Backend Platform Maintenance - THD Cloud
Completed
The scheduled maintenance has been completed.
Apr 9, 3:00 AMResolved Apr 9, 9:00 AMMaintenanceThe Housing Director Cloud Services
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
Feb 1, 3:00 PMResolved Feb 1, 6:00 PMMaintenanceEMEANorth America
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
Dec 7, 3:00 PMResolved Dec 7, 6:00 PMMaintenanceEMEANorth America
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
Nov 30, 3:00 PMResolved Nov 30, 6:00 PMMaintenanceEMEANorth America
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
Oct 19, 2:00 PMResolved Oct 19, 5:00 PMMaintenanceEMEANorth America
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
Aug 3, 2:00 PMResolved Aug 3, 5:00 PMMaintenanceEMEANorth America
Scheduled Mercury Cloud Maintenance
Completed
The scheduled maintenance has been completed.
Jun 1, 2:00 PMResolved Jun 1, 5:00 PMMaintenanceEMEANorth America
About the Starrez status page integration
Uptimus tracks the official Starrez status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.starrezcloud.io
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Starrez components
Tracked components
Showing 1 to 25 of 39 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
StarRez Regions Regions hosting the StarRez Platform Products: StarRez Web, Portal X and StarRez Rest | Operational | Group | Not recorded |
StarRez Core Functionality Shared Core Services of StarRez: Email and Cloud Payment Services | Operational | Group | Not recorded |
Ancillary Services | Operational | Group | Not recorded |
The Housing Director Cloud | Operational | Group | Not recorded |
Mercury Cloud | Operational | Group | Not recorded |
Iris Cloud | Operational | Group | Not recorded |
College Pads | Operational | Group | Not recorded |
Australia East | Operational | Component | Not recorded |
Email Sending | Operational | Component | Not recorded |
Integrations | Operational | Component | Not recorded |
Iris Conference | Operational | Component | Not recorded |
North America Mercury Cloud North America Region | Operational | Component | Not recorded |
The Housing Director Cloud Services | Operational | Component | Not recorded |
Australia Southeast | Operational | Component | Not recorded |
EMEA Mercury Cloud EMEA Region | Operational | Component | Not recorded |
Iris Registration | Operational | Component | Not recorded |
Partner Sites | Operational | Component | Not recorded |
StarCare Online | Operational | Component | Not recorded |
StarRez Cloud Payment Service The StarRez Cloud Payment Service (CPS) is a new platform designed to revolutionize the way StarRez supports our customers to process payments through our products by making the process of accessing and managing Payment Providers easier and more flexible. The Payment Service allows StarRez customers to select and configure their Payment Integration of choice from a wide library of available partners. | Operational | Component | Not recorded |
Canada Central | Operational | Component | Not recorded |
Self-Service Portal | Operational | Component | Not recorded |
Single Sign On Service | Operational | Component | Not recorded |
Canada East | Operational | Component | Not recorded |
Central US | Operational | Component | Not recorded |
East US | Operational | Component | Not recorded |
Get notified when Starrez changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Starrez on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Starrez down right now?
Starrez is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Starrez?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Starrez?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.