Sinch Status

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-06-22 03:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

This incident has been resolved. Incident Start Time: 2026-06-19 05:00 UTC. Incident End Time: 2026-06-20 03:40 UTC.

This incident has been resolved. Incident Start Time: 2026-06-19 10:34 UTC Incident End Time: 2026-06-19 16:29 UTC

This incident has been resolved. Incident Start Time: 2026-06-19 02:16 UTC Incident End Time: 2026-06-19 02:44 UTC

Everything is back to normal.

This incident has been resolved. Incident Start Time: 2026-06-16 17:53 UTC Incident End Time: 2026-06-16 22:06 UTC

This incident has been resolved. Incident Start Time: 2026-06-15 21:12 UTC Incident End Time: 2026-06-15 22:52 UTC

Dear Clients , The potential delay in delivery of messages is resolved. We have monitored the results and the messages are getting delivered without delay. We appreciate your patience and understanding. Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT Incident End Date & Time (GMT) : June 14 2026 00:49 GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

This incident has been resolved. Incident Start Time: 2026-06-12 14:30 UTC Incident End Time: 2026-06-12 18:13 UTC

This incident has been resolved. Incident Start Time: 2026-06-12 07:59 UTC Incident End Time: 2026-06-12 09:40 UTC

We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below: Start Time: 2026-07-30 03:00 UTC End Time: 2026-07-30 07:00 UTC Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below: Start Time: 2026-07-23 03:00 UTC End Time: 2026-07-23 07:00 UTC Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

We will be undergoing scheduled maintenance during this time.

We are writing to inform you that, as part of our continuous efforts to improve the performance, stability, and reliability of our platform, we will be performing scheduled maintenance on the REST Traffic platform at the times specified below. Type: Maintenance – REST Traffic Database Upgrade Start Time: 2026-07-16 09:00 UTC End Time: 2026-07-16 10:00 UTC Impact: REST Traffic – EU. During the maintenance window, clients making GET requests may experience intermittent service interruptions, increased response times, or temporary request failures due to the database upgrade activities. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below: Start Time: 2026-07-16 03:00 UTC End Time: 2026-07-16 07:00 UTC Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below: Start Time: 2026-07-09 03:00 UTC End Time: 2026-07-09 07:00 UTC Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our database between 6:00 and 9:00 UTC on July 7th. Maintenance start time: 2026-07-07 06:00 UTC Maintenance end time: 2026-07-07 09:00 UTC Impact: Customers may experience a slight increase in latency for number import and text enablement flows in the customer dashboard and public API throughout the maintenance window, and a brief downtime of about 10 seconds as the database switches over to the secondary database. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our database between 6:00 and 9:00 UTC on July 2nd. Maintenance start time: 2026-07-02 06:00 UTC Maintenance end time: 2026-07-02 09:00 UTC Impact: Customers may experience a slight increase in latency for general numbers management and number purchase functionality in the dashboard and public API throughout the maintenance window, and a brief downtime of about 10 seconds as the database switches over to the secondary database. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.

We are writing to inform you that our Toll-Free Number Provider (US and CA) will be performing planned maintenance at the times specified below: Start Time: 2026-07-02 03:00 UTC End Time: 2026-07-02 07:00 UTC Impact SMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada. Impact MMS: Clients may experience delayed or failed Toll Free MT/MO traffic towards the United States.

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a maintenance on our auth database. Maintenance Start Time: 06:00 UTC Maintenance End Time: 08:00 UTC Impact: Customers may experience a slight increase in latency when generating the auth tokens via auth.sinch.com functionality throughout the maintenance window and a brief downtime of about 10 seconds as the database is upgraded. We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.