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Know what is down before your users do.

Cognito logo
Operational

Cognito Status

Identity verification and KYC compliance solutions for global businesses.

Source

auto

Category

Security

Adapter

STATUSPAGE IO

Verified

Pending review

Get alertsOfficial status page

Current state

Operational

Checked 19m ago

6

Components

0

Active incidents

0

Maintenance

100%

90d uptime

Increased errors on /identity_searches endpoint

May 21, 6:30 PM

Service health overview

Operational snapshot

Normalized official status-page data for incidents, maintenance, components, and history.

100%

Known uptime

1 known history days

6

Components tracked

0 outage, 0 degraded

26

Incidents indexed

0 active right now

15

Maintenance windows

0 active or scheduled

Top affected components

Components with the most recent status-page events.

API

Operational

1

Dashboard

Operational

1

Documentation

Operational

1

Flow

Operational

1

Playground Dashboard

Operational

1

90-day status history

Daily rollup

Component changes, incidents, and maintenance windows grouped by day.

operational

degraded

outage

maintenance

unknown

1

operational days

0

degraded days

0

outage days

0

maintenance days

89

unknown days

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

Increased errors on /identity_searches endpoint
Resolved

On May 21, 2024 beginning at 11:20 AM PDT until 2:12 PM, 80% of calls to Cognito's /identity_searches endpoint were erroneously returning an empty set of results in the "identity_records" field. The error was due to a code change that introduced a race condition, which caused the endpoint to return a response before the results were available. Once we identified the issue the code change was reversed and normal operation was restored within 10 minutes.

May 21, 6:30 PMResolved May 21, 6:30 PMMinor
Bad deploy causing increased errors
Resolved

This incident has been resolved.

Oct 21, 10:31 PMResolved Oct 21, 10:49 PMMinorFlowSandbox API
Upstream data provider errors
Resolved

This issue has been resolved.

Jun 27, 8:34 PMResolved Jun 27, 9:28 PMMinorFlowAPI
Elevated error rate of ID documents in Flow
Resolved

Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected systems.

Jan 1, 6:06 AMResolved Jan 1, 11:54 AMMinorFlow
Upstream hosting provider
Resolved

Our upstream provider has confirmed resolution of the issue, we apologize for the intermittent errors.

Dec 15, 4:01 PMResolved Dec 15, 4:21 PMMinorFlowSandbox API
Increased error rate on Flow verifications
Resolved

For a period of 6 minutes there was an increased error rate due to a slow database migration. The issue has been resolved.

Nov 4, 12:40 AMResolved Nov 4, 12:40 AMNone
Upstream AWS networking issues
Resolved

AWS have confirmed that their networking issues have been resolved, thank you for your patience.

Aug 31, 6:38 PMResolved Aug 31, 11:10 PMMinorFlowSandbox API
Increased identity search latency
Resolved

We have confirmed systems have been stable and everything has returned to normal.

Aug 30, 10:02 PMResolved Aug 30, 10:30 PMNoneFlowAPI
Partial identity search outage
Resolved

The upstream provider has issued a fix and we are monitoring for any additional instability. All identity searches are functioning normally.

Aug 30, 11:30 AMResolved Aug 30, 12:46 PMMinorDashboardAPI
Elevated response times
Resolved

This incident has been resolved.

Aug 7, 4:40 PMResolved Aug 7, 4:49 PMMinorAPI

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

Scheduled maintenance
Completed

The scheduled maintenance has been completed.

Dec 6, 8:00 AMResolved Dec 6, 11:00 AMMaintenanceFlowSandbox API
Scheduled maintenance
Completed

The scheduled maintenance has been completed.

Nov 20, 8:00 AMResolved Nov 20, 8:49 AMMaintenanceFlowSandbox API
Scheduled maintenance
Completed

The scheduled maintenance has been completed.

Oct 23, 4:00 AMResolved Oct 23, 7:00 AMMaintenanceFlowSandbox API
System Maintenance
Completed

The scheduled maintenance has been completed.

Feb 26, 10:00 AMResolved Feb 26, 10:40 AMMaintenanceDashboardPlayground Dashboard
System Maintenance
Completed

The maintenance has been completed.

Aug 29, 1:30 AMResolved Aug 29, 1:38 AMMaintenanceDashboardAPI
System maintenance
Completed

The scheduled maintenance has been completed successfully.

Aug 16, 1:00 AMResolved Aug 16, 1:07 AMMaintenanceDashboardAPI
Database Maintenance
Completed

The scheduled maintenance has been completed.

Mar 14, 1:00 AMResolved Mar 14, 1:15 AMMaintenanceSandbox APIDashboard
Database Maintenance
Completed

Maintenance is complete and all systems are fully operational.

Aug 31, 1:00 AMResolved Aug 31, 1:12 AMMaintenance
[Scheduled] Database Maintenance
Completed

The scheduled maintenance has been completed.

Jan 20, 6:30 AMResolved Jan 20, 7:00 AMMaintenance
Production Server Update (August 31)
Completed

The scheduled maintenance has been completed.

Aug 31, 5:00 PMResolved Aug 31, 9:01 PMNone

About the Cognito status page integration

Uptimus tracks the official Cognito status page, normalizes upstream events, and separates incidents from scheduled maintenance.

Official source

https://status.cognitohq.com

Adapter

STATUSPAGE IO

Alert streams

Incidents, component changes, and maintenance windows.

Public SEO page

Indexable status history for users searching outage information.

Outage map preview

Regional reports can be layered on top of official provider status when user signals are available.

Cognito components

Tracked components

Showing 1 to 6 of 6 tracked components.

ComponentStatusTypeLast changed

API

Operational

Component

Not recorded

Flow

Operational

Component

Not recorded

Dashboard

Operational

Component

Not recorded

Sandbox API

Operational

Component

Not recorded

Playground Dashboard

Operational

Component

Not recorded

Documentation

Operational

Component

Not recorded

Get notified when Cognito changes status

Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.

Start monitoringView plans

Show Cognito on your own status page

Official provider components

Incident and maintenance separation

Workspace alerts and webhooks

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Frequently asked questions

Is Cognito down right now?

Cognito is currently marked as Operational in Uptimus based on the latest official status page check.

How often does Uptimus check Cognito?

Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.

Are maintenance windows counted as incidents?

No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.

Can I get alerts for Cognito?

Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.