Commercetools Status

June 8, 2026 18:53 UTC Scheduled - commercetools Checkout will undergo a one-hour planned service period on Monday, 22nd June 2026 in the GCP EU region. Affected by this maintenance are: - commercetools Complete Checkout - commercetools Payment Only Checkout Calls that are sent to: checkout.europe-west1.gcp.commercetools.com/ will not complete successfully. This means if your implementation is using Complete Checkout, shoppers will not be able to initiate checkout at all. If you are using Payment Only, the shopper experience will fail at the payment step. We strongly recommend to avoid letting shoppers start checkout during the maintenance window, and consider adding a maintenance banner on your website. June 22, 2026 04:00 UTC Active - The planned service period is now starting. We strongly recommend to avoid letting shoppers start checkout from now on. June 22, 2026 04:15 UTC Completed - The planned service period is now complete, and all commercetools services are fully operational. If you added a maintenance banner to your website, you may now safely remove it.

June 17, 2026 15:12 UTC Investigating - Subscription messages/change notifications are no longer being sent for: "PaymentTransactionAdded" "PaymentTransactionStateChanged" Affected projects may experience delays or gaps in asynchronous payment notifications. Our engineering team is actively taking mitigative actions to restore normal message processing as quickly as possible. June 17, 2026 15:36 UTC Monitoring - The team has successfully identified the cause of the missing messages. They have taken corrective actions and applied mitigative measures to resolve this. New messages are being sent again. While current messaging functionality is fully operational, messages that failed to trigger during the period of the issue are not being delivered now, we are checking this and will provide further updates on these messages. We understand this disruption is impactful to your operations, appreciate your patience, and are continuing to monitor the infrastructure closely. June 17, 2026 16:07 UTC Monitoring - We are actively investigating an appropriate resolution for the messages that failed to trigger during the period of the disruption. Here are the disruption period per region: GCP US: 12:00 UTC - 15:25 UTC GCP EU: 12:22 UTC - 15:27 UTC We appreciate your patience and will provide further updates once we have more information. June 17, 2026 16:51 UTC Monitoring - Our engineering team is currently executing a remediation process to send and deliver the missing messages. Because this recovery process requires manual intervention this will take time. Please make sure that your services can handle duplicate messages or make sure to check this after the messages have been sent. We appreciate your patience as we work through these steps diligently and will provide further updates as progress continues. June 17, 2026 17:10 UTC Monitoring - Our engineering team is has finished executing the remediation process for missing messages in the GCP US region. We are now working on sending message for projects in the GCP EU region and provide another update once that has been concluded. June 17, 2026 18:12 UTC Resolved - Our engineering team is has finished executing the remediation process for missing messages in the GCP EU region and all messaging are now operating as normal. Once again we thank you for your patience.

June 8, 2026 18:57 UTC Scheduled - commercetools Checkout will undergo a one-hour planned service period on Wednesday, 17th June 2026 in the GCP AU region. Affected by this maintenance are: - commercetools Complete Checkout - commercetools Payment Only Checkout Calls that are sent to: checkout.australia-southeast1.gcp.commercetools.com/ will not complete successfully. This means if your implementation is using Complete Checkout, shoppers will not be able to initiate checkout at all. If you are using Payment Only, the shopper experience will fail at the payment step. We strongly recommend to avoid letting shoppers start checkout during the maintenance window, and consider adding a maintenance banner on your website. June 17, 2026 14:06 UTC Scheduled - The planned service period for commercetools Checkout in the GCP AU region is planned to start a bit later and is now scheduled to start at 14:30 UTC. All affected services will remain fully functional until this new time. June 17, 2026 14:38 UTC Active - The planned service period is now starting, and all commercetools Checkout services in the GCP AU region are affected. We strongly recommend to avoid letting shoppers start checkout from now on. June 17, 2026 14:59 UTC Completed - The planned service period is now complete, and all commercetools Checkout services in the GCP AU region are fully operational. If you added a maintenance banner to your website, you may now safely remove it.

May 11, 2026 08:45 UTC Investigating - We are currently investigating an increase in errors. Our engineering team is working to identify the root cause and restore optimal performance. We will provide updates as soon as more information becomes available. May 11, 2026 09:02 UTC Monitoring - The errors have now been mitigated, and we are actively investigating the underlying cause of the behavior reported. We will continue to provide regular updates May 11, 2026 09:23 UTC Monitoring - We have identified the cause of the issue, and we have applied the necessary mitigation actions. We are monitoring progress closely, and we will provide updates as necessary. May 11, 2026 11:12 UTC Resolved - The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

May 10, 2026 07:14 UTC Investigating - The external service is experiencing network issues affecting our Frontend Delivery. Our teams are closely monitoring the situation and working with our partners to ensure that our services are operating correctly. For more details, you can check the partner's status page: https://www.cloudflarestatus.com/ May 10, 2026 07:47 UTC Identified - We have identified that our services are currently being impacted by a widespread network incident involving our external Content Delivery Network (CDN). For more details, you can check the partner's status page: https://www.cloudflarestatus.com/ May 10, 2026 08:12 UTC Monitoring - We are seeing signs of recovery, and our services are beginning to stabilize. We are continuing to monitor the situation closely to ensure full stability before marking this incident as resolved. May 10, 2026 08:28 UTC Resolved - The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

May 6, 2026 10:12 UTC Investigating - Our CI/CD pipeline is currently experiencing delays which is preventing new builds and deployments. Deployments of previously successful builds are still functional. Our engineering team is investigating the cause of the issue and is working diligently to restore full service. May 6, 2026 10:41 UTC Identified - A customer's repository activity triggered a large number of CI builds, causing delays. Our platform is actively working on cleaning the queue. We are already seeing builds return to a green state for many customers. We are continuing to monitor the situation closely to ensure full stability across all accounts. May 6, 2026 11:00 UTC Monitoring - We are now seeing builds returning to green across the platform. While the system appears to be functioning normally, we have moved to the monitoring phase to ensure continued stability. May 6, 2026 11:48 UTC Resolved - The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

March 30, 2026 13:15 UTC Monitoring - API hub had degraded performance on a restricted group of customers. All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur. Our platform mitigation actions addressed the previously identified degraded performance issues and we are verifying that all health checks are now passing. We appreciate your patience as we ensure the continued stability of the infrastructure March 30, 2026 13:41 UTC Resolved - The reported issues affecting part of GCP EU region have been successfully resolved. Our engineering team has verified that all health checks are passing and API performance has returned to optimal levels across all affected projects. We understand this was disruptive and appreciate your patience as we worked to restore service. All systems are currently operating normally.

March 24, 2026 10:00 UTC Investigating - GCP Europe We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: - product-related endpoints We are committed to resolving this as swiftly as possible and will provide further updates shortly. March 24, 2026 10:15 UTC Identified - We have identified the cause of the issue and are currently taking corrective actions to resolve it. We are monitoring progress closely and we will provide updates as necessary. March 24, 2026 10:18 UTC Monitoring - All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur. March 24, 2026 10:55 UTC Resolved - The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

March 19, 2026 15:42 UTC Investigating - We are experiencing elevated levels of 5xx errors across certain API endpoints. Our teams are actively investigating the issue and working to mitigate the impact. Affected endpoints include: -/orders -/in-store//orders We are committed to resolving this as swiftly as possible and will provide further updates shortly. March 19, 2026 16:08 UTC Identified - We are currently seeing an increase in latency and 503 errors affecting Composable Commerce APIs in the GCP EU region. Projects may experience slow response times and elevated error rates, particularly on order-related endpoints. Our engineering team has applied mitigative measures, and we are seeing a gradual recovery in performance. We are closely monitoring the situation and will provide further updates as more information becomes available. March 19, 2026 16:21 UTC Monitoring - All systems are currently operating normally. We are closely monitoring performance and will provide updates if any changes occur. March 19, 2026 17:08 UTC Resolved - The reported issue has been successfully resolved. We apologize for any inconvenience this may have caused and appreciate your understanding as we worked to restore service.

March 16, 2026 12:34 UTC Investigating - We are currently investigating reports of high external response times across multiple infrastructure components in these regions. This behavior may result in slow loading times for web shops and delayed processing within affected projects. Our engineering teams are taking mitigative actions to restore optimal performance as quickly as possible. We will provide further updates. March 16, 2026 12:58 UTC Identified - We have successfully identified the cause of the increased response times across the affected infrastructure. Our engineering teams are currently applying mitigative actions to restore optimal performance. We are closely monitoring the impact and will provide further updates in 30 minutes. March 16, 2026 13:09 UTC Monitoring - We have applied mitigative measures to address the increased response times and are currently seeing signs of recovery across the affected infrastructure. Our engineering teams are closely monitoring the stability of the environment. We will continue to monitor performance. Thank you for your patience. March 16, 2026 13:26 UTC Monitoring - While the infrastructure is stable, we recommend avoiding new production deployments within Frontend until further notice as we finalize background processes. Staging deployments may have issues. We are working to restore full deployment functionality as quickly as possible and appreciate your patience. March 16, 2026 15:09 UTC Resolved - We have closely monitored the systems and verified that all services are now operating at optimal levels. We appreciate your patience while we worked to ensure a stable resolution.