Where does Uptimus get the official Genetec status?

Uptimus reads the official Genetec status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Genetec Status Page: https://status.genetec.com Genetec Home Page: https://www.genetec.com

Genetec says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Genetec support if the problem continues.

How can I check whether Genetec is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Genetec outages?

Add Genetec to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Genetec exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 26, 8:37 PM UTC

Genetec status

Unified physical security software for businesses and organizations.

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Is Genetec down?

Operational

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Latest activity

Last 24 hours

Official status checked
All systems operational
Official provider status
Oct 26, 8:37 PM UTC
Official incident resolved
ClearID facing issues with plugin version 3.0.1153 - Command processing — We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Official provider status
Oct 26, 3:05 PM UTC

Genetec outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Genetec outage map

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Genetec outage map

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Genetec status history

Official status observations, not measured service uptime.

Genetec components

Component name	Status
Genetec Clearance - Australia status	Up
Genetec Clearance - Canada status	Up
Genetec Clearance - Europe status	Up
Genetec Clearance - United Kingdom status	Up
Genetec Clearance - US status	Up
Genetec Clearance - US Government status	Up
Genetec ClearID - Australia status	Up
Genetec ClearID - Canada status	Up
Genetec ClearID - Demo status	Up
Genetec ClearID - Global US status	Up

Genetec incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	3h	Oct 22, 20262:56 PM UTC	Yes	Minor
Official statusResolved	14h 16m	Oct 21, 202611:17 PM UTC	Yes	Minor
Official statusResolved	2h 22m	Oct 21, 20265:42 PM UTC	Yes	Major
Official statusResolved	40m	Oct 20, 20266:40 PM UTC	Yes	Minor
Official statusResolved	0m	Oct 15, 20264:09 PM UTC	Yes	Minor
Official statusResolved	13m	Oct 13, 20265:12 PM UTC	Yes	Minor
Official statusResolved	2h 56m	Oct 9, 20265:09 AM UTC	Yes	Minor
Official statusResolved	20h 2m	Oct 7, 20261:51 PM UTC	Yes	Minor

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About Genetec monitoring on Uptimus

Uptimus monitors Genetec through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 58 monitored components, 108 indexed incidents, 13 maintenance windows and 33 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Genetec. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Genetec

Get notified when Genetec or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 108 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Clearance facing issues with download/uploads of evidences”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 58 Genetec components: Clearance - Australia, Clearance - Canada, Clearance - Europe, Clearance - United Kingdom. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Security Center SaaS Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started May 25, 2026, 11:00 AM UTC · Resolved May 25, 2026, 12:00 PM UTC
Curb Sense / Q2C - Planned Maintenance
Resolved
The scheduled maintenance has been completed.
Started May 6, 2026, 07:00 PM UTC · Resolved May 6, 2026, 08:13 PM UTC
Curb Sense - Planned Maintenance
Resolved
The scheduled maintenance has been completed.
Started Apr 27, 2026, 01:45 PM UTC · Resolved Apr 29, 2026, 09:15 PM UTC
Security Center SaaS Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started Apr 11, 2026, 07:00 AM UTC · Resolved Apr 11, 2026, 12:00 PM UTC
Exceptional Maintenance Window – Axis Firmware Upgrade
Resolved
Dear Customer, Please be advised that the scheduled maintenance window has been canceled. Thank you for your understanding.
Started Dec 3, 2025, 10:22 PM UTC · Resolved Dec 4, 2025, 01:31 PM UTC
Security Center SaaS Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started Oct 4, 2025, 06:00 AM UTC · Resolved Oct 4, 2025, 08:00 AM UTC
ACaaS Gateway maintenance
Resolved
The scheduled maintenance has been completed.
Started Jul 4, 2024, 12:00 AM UTC · Resolved Jul 4, 2024, 01:00 AM UTC
AutoVu Cloudrunner Infrastructure Maintenance
Resolved
The scheduled maintenance has been completed.
Started Apr 5, 2024, 12:00 AM UTC · Resolved Apr 5, 2024, 12:30 AM UTC

Receive alerts when Genetec publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 13 maintenance windows from the available Genetec history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Genetec or an affected component returns to healthy operation after an issue or outage. The current page contains 33 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Genetec and presents it with the normalized service status. The available history contains 108 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Clearance facing issues with download/uploads of evidences”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “We are seeing our availability metrics coming back to normal expectations. The upload and download capability are now operating as intended. We are keeping a close eye on the progress, along with the state of our dependent Azure services. Sorry for the inco…”.

Component status filtering

Choose all components or only the Genetec products you use. Official alerts then respect that component selection. Uptimus currently tracks 58 Genetec components: Clearance - Australia, Clearance - Canada, Clearance - Europe, Clearance - United Kingdom. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Genetec

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Genetec
Comparison criteria	Uptimus	Downdetector
Community outage reports for Genetec	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Genetec	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Genetec reports normal operation. 0 reports were recorded for Genetec in the last 24 hours. Last official check: Oct 26, 8:37 PM UTC.

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