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Last checked Aug 21, 10:36 AM UTC

Groove status

Help desk software with shared inbox, chat, knowledge base, and more.

Experiencing an issue?

Is Groove down?

Status unavailable

The current official status of Groove cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Groove in the last 24 hours. Last official check: Aug 21, 10:36 AM UTC.

Source: official status page

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OverviewActivityHistoryCommunityAbout

Groove service health graph

Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.

Groove activity

Loading reports… · Last 24 hours

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by Uptimus
————Now
  • No problems detected
  • Possible problems
  • Problems detected
  • Early warning
  • Official incident

Small green bars: normal status (illustrative). Taller bars: report activity.

Waiting for data

Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.

View chart data
15-minute report intervals · UTC
StartEndReportsStatus

Latest activity

Last 24 hours
  1. Status verification pending

    The latest official observation is not fresh enough to confirm current service health.

    Official provider status
    Aug 21, 10:36 AM UTC

Groove outage reports

0 outage reports in the last 24 hours.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Get notified about Groove outages

Monitor Groove with Uptimus and get alerts when its status changes.

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Groove outage map

Approved reports from the last 24 hours, grouped by country. Markers show country-level locations, not precise locations or confirmed affected infrastructure.
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Groove outage map

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Groove status history

Official status observations, not measured service uptime.

Last 60 daysDaily history
Loading history…
——
  • Operational
  • Issues
  • Outage
  • Maintenance
  • No data

Groove components

Component nameStatus
Groove Inbox Channels — Email statusUp
Groove Inbox Channels — Social statusUp
Groove Inbox Channels — Live Chat statusUp
Groove Web App statusUp
Groove Inbox API statusUp
Groove Knowledge Bases statusUp
Groove Reports API statusUp
Groove Blog statusUp
Groove Slack Integration statusUp

Groove incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history
Incident nameDurationStartedUTCAcknowledgedSeverity
Official status·Resolved4h 13mMay 28, 20263:47 PM UTCYesMajor
Official status·Resolved3h 28mMay 12, 202612:55 PM UTCYesMajor
Official status·Resolved15mMay 11, 202610:05 PM UTCYesCritical
Official status·Resolved0mApr 11, 20266:30 AM UTCYesMajor
Official status·Resolved4h 1mJun 2, 20252:13 PM UTCYesMajor
Official status·Resolved0mJun 2, 202512:40 PM UTCYesMinor
Official status·Resolved4h 20mDec 2, 20248:13 AM UTCYesMinor
Official status·Resolved58mNov 29, 202412:41 PM UTCYesMinor

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About Groove monitoring on Uptimus

Uptimus monitors Groove through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 10 monitored components, 50 indexed incidents, 15 maintenance windows and 2 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Groove. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Groove

Get notified when Groove or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 50 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “SMTP - Mail delivery issues”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 10 Groove components: Email, Social, Live Chat, Web App. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Scheduled maintenance

Planned work published by the official provider.

  1. ✓

    Database maintenance

    Resolved

    The scheduled maintenance has been completed.

    Started Dec 1, 2024, 09:30 AM UTC · Resolved Dec 1, 2024, 10:00 AM UTC

  2. ✓

    Database Maintenance

    Resolved

    The scheduled maintenance has been completed.

    Started Nov 3, 2024, 07:00 AM UTC · Resolved Nov 3, 2024, 08:00 AM UTC

  3. ✓

    Database Maintenance

    Resolved

    The scheduled maintenance has been completed.

    Started Oct 27, 2024, 06:00 AM UTC · Resolved Oct 27, 2024, 07:00 AM UTC

  4. ✓

    Database maintenance

    Resolved

    The scheduled maintenance has been completed.

    Started Oct 20, 2024, 06:00 AM UTC · Resolved Oct 20, 2024, 08:00 AM UTC

  5. ✓

    Status Update: Planned Maintenance on Live Chat Service

    Resolved

    The scheduled maintenance has been completed.

    Started Jul 28, 2024, 10:00 AM UTC · Resolved Jul 28, 2024, 02:00 PM UTC

  6. ✓

    Database maintenance

    Resolved

    The scheduled maintenance has been completed.

    Started Feb 5, 2023, 04:40 AM UTC · Resolved Feb 5, 2023, 05:43 AM UTC

  7. ✓

    Database maintenance scheduled for Saturday, March 26

    Resolved

    The scheduled maintenance has been completed.

    Started Mar 26, 2022, 06:00 AM UTC · Resolved Mar 26, 2022, 09:58 AM UTC

  8. ✓

    Planned Maintenance

    Resolved

    The scheduled maintenance is now complete.

    Started Sep 4, 2021, 03:35 PM UTC · Resolved Sep 4, 2021, 04:54 PM UTC

Maintenance notifications
Receive alerts when Groove publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 15 maintenance windows from the available Groove history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Recovery notifications
Know when Groove or an affected component returns to healthy operation after an issue or outage. The current page contains 2 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Status messages
Uptimus stores the incident headline published by Groove and presents it with the normalized service status. The available history contains 50 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “SMTP - Mail delivery issues”.
Status details
Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “This incident has been resolved.”.
Component status filtering
Choose all components or only the Groove products you use. Official alerts then respect that component selection. Uptimus currently tracks 10 Groove components: Email, Social, Live Chat, Web App. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

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Comparison

Uptimus vs Downdetector for Groove

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Groove
Comparison criteriaUptimusDowndetector
Community outage reports for GrooveIncludedIncluded
Adaptive baseline that separates isolated reports from wider disruptionIncludedIncluded
24-hour report activity and regional outage viewIncludedIncluded
One workspace for websites, provider status pages, Steam games and Android apps and gamesIncludedSeparate product
Email, push and webhook alerts from the same workspaceIncludedSeparate product
Official incident updates and status timeline for GrooveIncludedUser-report led
Component health and maintenance windows kept separateIncludedLimited on public pages
IncludedUser-report led · Limited on public pagesSeparate product

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