No — Help Scout is operational.

Where does Uptimus get the official Help Scout status?

Uptimus reads the official Help Scout status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Help Scout Status Page: https://status.helpscout.com Help Scout Home Page: https://www.helpscout.net

Help Scout says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Help Scout support if the problem continues.

How can I check whether Help Scout is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Help Scout outages?

Add Help Scout to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Help Scout exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 27, 12:19 AM UTC

Help Scout status

Customer support platform for shared inbox, help center, and live chat.

Experiencing an issue?

Is Help Scout down?

Operational

Having issues with Help Scout?

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Latest activity

Last 24 hours

Official status checked
All systems operational
Official provider status
Oct 27, 12:19 AM UTC

Help Scout outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Help Scout outage map

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Help Scout outage map

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Help Scout status history

Official status observations, not measured service uptime.

Help Scout components

Component name	Status
Help Scout AI Services — AI Drafts status	Up
Help Scout Public APIs — Inbox API status	Up
Help Scout Web App status	Up
Help Scout AI Services — AI Answers status	Up
Help Scout Docs Sites status	Up
Help Scout AI Services — AI Summarize status	Up
Help Scout Beacon status	Up
Help Scout Public APIs — Docs API status	Up
Help Scout AI Services — AI Assist status	Up
Help Scout Mobile Apps status	Up

Help Scout incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	36m	Sep 22, 20266:56 PM UTC	Yes	Minor
Official statusResolved	3h 57m	Aug 31, 20263:09 PM UTC	Yes	Minor
Official statusResolved	3h 12m	Aug 18, 20263:38 PM UTC	Yes	Minor
Official statusResolved	1h 18m	Aug 14, 20262:59 PM UTC	Yes	Minor
Official statusResolved	1h 42m	Aug 13, 202611:17 PM UTC	Yes	Minor
Official statusResolved	1h 13m	Aug 6, 20264:12 PM UTC	Yes	Minor
Official statusResolved	1h 1m	Jul 24, 202610:08 PM UTC	Yes	Minor
Official statusResolved	6h 44m	Jul 14, 202612:17 PM UTC	Yes	Major

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About Help Scout monitoring on Uptimus

Uptimus monitors Help Scout through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 15 monitored components, 62 indexed incidents, 55 maintenance windows and 9 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Help Scout. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Help Scout

Get notified when Help Scout or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 62 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Mailbox counts, folders, reports, search results”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 15 Help Scout components: AI Drafts, Inbox API, Web App, AI Answers. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Sep 26, 2026, 04:00 AM UTC · Resolved Sep 26, 2026, 06:00 AM UTC
Scheduled Database Maintenance
Resolved
Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern. We will provide updates here if anything changes during the maintenance window.
Started Sep 12, 2026, 01:00 PM UTC · Resolved Sep 12, 2026, 03:00 PM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Aug 27, 2026, 08:00 AM UTC · Resolved Aug 27, 2026, 09:00 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Aug 14, 2026, 07:00 AM UTC · Resolved Aug 14, 2026, 08:00 AM UTC
Unscheduled Database Maintenance
Resolved
The maintenance has been completed. Global search and the Conversations public API are now fully up to date.
Started Jul 22, 2026, 10:05 AM UTC · Resolved Jul 22, 2026, 10:34 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started Jun 12, 2026, 07:30 AM UTC · Resolved Jun 12, 2026, 08:30 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed.
Started May 29, 2026, 07:30 AM UTC · Resolved May 29, 2026, 08:30 AM UTC
Scheduled Database Maintenance
Resolved
The scheduled maintenance has been completed. AI Drafts and AI Answers are fully operational.
Started May 16, 2026, 01:00 PM UTC · Resolved May 16, 2026, 01:14 PM UTC

Receive alerts when Help Scout publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 55 maintenance windows from the available Help Scout history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Help Scout or an affected component returns to healthy operation after an issue or outage. The current page contains 9 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Help Scout and presents it with the normalized service status. The available history contains 62 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Mailbox counts, folders, reports, search results”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!”.

Component status filtering

Choose all components or only the Help Scout products you use. Official alerts then respect that component selection. Uptimus currently tracks 15 Help Scout components: AI Drafts, Inbox API, Web App, AI Answers. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Help Scout

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Help Scout
Comparison criteria	Uptimus	Downdetector
Community outage reports for Help Scout	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Help Scout	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Help Scout reports normal operation. 0 reports were recorded for Help Scout in the last 24 hours. Last official check: Oct 27, 12:19 AM UTC.