Lokalise Status

On February 4, 2026, Lokalise experienced a brief service interruption where both the application and API were unavailable for approximately 10 minutes. The incident began at 16:18 UTC and was fully resolved within 12 minutes as our engineering team restored service functionality. **What happened?** **The Cause:** A configuration update intended to enable new application metrics unexpectedly triggered a series of intensive, unoptimized database scans. This resulted in an immediate exhaustion of our backend processing capacity, preventing the web server from fulfilling incoming requests. **The Fix:** Our team identified the faulty configuration release and promptly initiated a rollback to the last known stable state. Once service was restored, a permanent fix was deployed to remove the problematic configuration entirely. **Timeline \(UTC\):** * **16:18:** Automated alerts reported service unavailability; investigation initiated. * **16:20:** The root cause was identified as a recent configuration deployment. * **16:27:** Rollback to a stable version was initiated. * **16:30:** Application and API functionality were fully restored. * **17:07:** System verified as stable after a final hotfix deployment. **What we are doing to prevent this in the future** * **Enhancing pre-deployment validation:** We are updating our automated review agents to flag potential performance issues in legacy code or dormant features before they are activated via configuration changes. * **Optimizing metric design:** We are transitioning to a system that pre-computes application metrics in isolated processes to ensure that monitoring activities never compete with core application resources. * **Refactoring database interactions:** Our team is reviewing and refactoring resource-intensive database queries to improve overall platform stability and response times. * **Consolidating internal alerting:** We are refining our monitoring workflows to consolidate overlapping alerts, allowing our engineers to focus even more quickly on resolution during critical events. We sincerely apologize for the disruption this incident caused to your work and your automated workflows. We recognize the trust you place in Lokalise for your daily operations, and we are committed to enhancing our processes to prevent similar occurrences. If you have any questions or require further assistance regarding this incident, please reach out to us at [**hello@lokalise.com**](mailto:hello@lokalise.com).

On January 26, 2026, Lokalise experienced a service outage and performance degradation between 15:52 UTC and 16:32 UTC. During this time, the Lokalise application was unavailable, and users of the API experienced intermittent connectivity and high latency. **What happened?** **The Cause:** The incident was triggered during a migration of our monitoring systems. A configuration mismatch caused a high volume of internal network requests to fail, which subsequently overwhelmed our internal DNS services. This prevented various parts of our infrastructure from communicating with one another, including our primary databases and application services. **The Fix:** Our engineering team identified the source of the traffic and disabled the legacy monitoring configuration. We also rotated affected infrastructure nodes and adjusted our service scaling to alleviate pressure on our databases. These actions restored normal communication between our services, bringing the platform back to full operational status. **Timeline \(UTC\):** * **15:52:** Service degradation and unavailability detected and investigation initiated. * **16:24:** Root cause identified as internal network congestion impacting service connectivity. * **16:27:** Corrective actions implemented; service begins to stabilize. * **16:32:** Full service restored and performance monitored for stability. **What we are doing to prevent this in the future** * **Enhancing scaling capabilities:** We are upgrading our internal DNS services to scale horizontally, ensuring they can handle unexpected spikes in traffic without impacting the wider platform. * **Improving resource monitoring:** We are implementing additional alerting for resource exhaustion to identify and mitigate infrastructure bottlenecks before they impact service availability. * **Refining deployment procedures:** We are updating our internal documentation and validation steps to ensure infrastructure dependencies are strictly coordinated during system migrations. We sincerely apologize for the disruption this incident caused to your workflow. We understand how critical Lokalise is to your operations and are committed to improving our system's resilience to prevent a recurrence. If you have any questions or require further assistance, please contact us at [hello@lokalise.com](mailto:hello@lokalise.com).

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

**What happened** On Sep 8, 2025 at 09:59 UTC, a change introduced in our system unexpectedly missed a Feature Toggle condition, which caused a spike in the number of requests to one of our internal services. This led to degraded performance and temporary unavailability of both the Lokalise App and API. Our monitoring and alerting systems immediately triggered the alerts, allowing us to quickly identify and restore the service. **Impact** The Lokalise App was unavailable for approximately **9 minutes**, and the API experienced downtime for about **6 minutes** within that window. No customer data was lost or corrupted. **What we are doing to prevent this in the future** We are implementing stricter safeguards around feature rollout validation, improving how our services handle spikes in traffic, and adding additional error handling to reduce the risk of cascading failures. We sincerely apologize for the disruption this caused. Thank you for your patience and continued trust in Lokalise. If you have any questions, feel free to contact us at [support@lokalise.com](mailto:support@lokalise.com).

**Summary** On July 30, 2025, Lokalise became unavailable and unstable at 11:55 UTC due to a new feature release. The new feature caused an unpredictable usage pattern with excessive memory usage and resulted in an ingress crash-looping. This was rectified and by 12:10 UTC, and Lokalise became fully operational again. **What happened?** During the update to one of our services, a configuration mismatch was introduced. The change, intended to increase the maximum allowed size, was not fully propagated across our infrastructure. This discrepancy between the service and the infrastructure layer led to excessive memory consumption, ultimately causing the service to become unstable and fully unavailable. Our team identified the problem quickly, the expected configuration was correctly propagated and by 12:10 UTC the problem was resolved. **Impact** 11:55 UTC: Lokalise's performance starts to degrade. 11:58 UTC: Lokalise is not available and an investigation is started. 12:05 UTC: Problem is identified and solution is applied. 12:10 UTC: Lokalise's performance is restored. 12:10 - 12:30 UTC: Performance is monitored and eventually the problem incident is resolved. ‌ We sincerely apologize for the disruption this caused. Thank you for your patience and continued trust in Lokalise. If you have any questions, feel free to contact us at [support@lokalise.com](mailto:support@lokalise.com).

On July 18, 2025, Lokalise became unavailable at 12:31 UTC due to a maintenance error that disabled an encryption key needed for data access. We fully restored service by 13:32 UTC with no loss of customer data. **What happened?** During a periodic scheduled clean up procedure, an encryption key presumed to be unused was disabled. This key, in fact, was still in use by one of the auxiliary databases. With the key disabled, the application was unable to access data and this led to a disruption of service. Our team identified the problem quickly and worked closely with our cloud provider’s support team to resolve the issue. The encryption key was re-enabled and a point-in-time recovery was performed to restore the service. The main application was back online by 13:25 UTC, and all services were fully operational by 13:32 UTC. The root cause of the incident was that the encryption key was mistakingly referenced in two terraform state files. One of the state files was no longer associated with any infrastructure, the encryption key therefore was deemed unused, and scheduled for removal. **Impact** * 12:31 – 13:25 UTC: Lokalise application was unavailable. * 13:25 – 13:32 UTC: Some background services were still recovering. **What we are doing to prevent this in the future** We take reliability very seriously and have performed a thorough analysis of this incident. We are going to make a number of improvements to prevent this type of incident from happening in the future. These include: * improve procedure and automation around disabling and decommissioning of encryption keys to cross-check all data storages to ensure the key is not used anymore * improve monitoring to detect the databases going into grace period when an encryption key is disabled, but the database is still functional; this will allow us to re-enable the key without the need in point-in-time recovery and service interruption * review terraform state files for any keys and other resources referenced in multiple state files and address findings if any We sincerely apologize for the disruption this caused. Thank you for your patience and continued trust in Lokalise. If you have any questions, feel free to contact us at [support@lokalise.com](mailto:support@lokalise.com).

This incident has been resolved.

The scheduled maintenance has been completed with less than 3 minutes downtime.

The scheduled maintenance has been completed.

The scheduled maintenance for the Lokalise application and API, originally planned for July 19th, 2025 between 09:00 - 12:00 UTC, has been cancelled. The Lokalise application and API will remain fully operational during this time. We are postponing this work to a later date and will announce the new schedule once it is confirmed. We apologize for any inconvenience this change may cause. If you have any questions, please reach out to our team at hello@lokalise.com.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance is completed.

The scheduled maintenance has been completed.