One Status

There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.

For a while we have been experiencing issues with the weekly & monthly website statistics available in customer control panels. We are working on a new stable solution and expect to have it in place by 24th of June. If you rely on these statistics, please note that daily numbers are still available in the meantime. We apologize for any inconvenience this may have caused.

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.

Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

Resolved Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please get in touch with us on chat or email here: https://www.one.com/chat. Posted Feb 13, 2026 - 17:11 CET Monitoring A fix has been implemented, and the issue seems to be resolved. We are currently monitoring the situation to ensure continued stability. Posted Feb 13, 2026 - 16:04 CET Identified The prevoius issue with webmail has reappeared, we are working on fixing it in a different way Posted Feb 13, 2026 - 14:50 CET Monitoring A fix has been implemented, and we will monitor the situation for a while. Posted Feb 13, 2026 - 14:26 CET Identified The issue has been identifed, and a fix is being worked on as we speak. Posted Feb 13, 2026 - 13:38 CET Investigating We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET

A maintenance window has been scheduled for mail servers, on June 22 from 23:30 to 01:30 CET. Some users may experience short downtime periods during this maintenance window. This will not affect delivery or sending of mails. If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.