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Know what is down before your users do.

Sugarsync logo
Operational

Sugarsync Status

Cloud file sharing, sync, and online backup service with existing folder structure.

Source

auto

Category

Cloud

Adapter

STATUSPAGE IO

Verified

Pending review

Get alertsOfficial status page

Current state

Operational

Checked 1h ago

13

Components

0

Active incidents

0

Maintenance

12.5%

90d uptime

Login and connectivity issues

Apr 15, 5:11 PM

Service health overview

Operational snapshot

Normalized official status-page data for incidents, maintenance, components, and history.

12.5%

Known uptime

8 known history days

13

Components tracked

0 outage, 0 degraded

32

Incidents indexed

0 active right now

19

Maintenance windows

0 active or scheduled

Top affected components

Components with the most recent status-page events.

Applications

Operational

1

Desktop Application

Operational

1

Emails

Operational

1

Live Chat

Operational

1

Mobile Applications

Operational

1

90-day status history

Daily rollup

Component changes, incidents, and maintenance windows grouped by day.

operational

degraded

outage

maintenance

unknown

1

operational days

0

degraded days

3

outage days

4

maintenance days

82

unknown days

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

Login and connectivity issues
Resolved

Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.

Apr 15, 5:11 PMResolved Apr 16, 2:18 PMCriticalSugarSync.com Main WebsiteTwo-Factor Authentication (2FA)
Login and connectivity issues
Resolved

Our engineers have resolved the issue affecting connectivity and access to SugarSync. All systems are functioning.

Apr 12, 12:57 AMResolved Apr 13, 2:50 PMCriticalSugarSync.com Main WebsiteWeb Application
Email Message Delays
Resolved

Google has indicated that the issue has been resolved.

Apr 8, 7:29 PMResolved Apr 9, 12:04 AMMinorTicketing
Services affected due to Cloudflare outage
Resolved

This incident has been resolved.

Nov 18, 2:46 PMResolved Nov 18, 9:32 PMNoneEmailsSearch
Live Chat
Resolved

This incident has been resolved.

Jul 17, 12:56 AMResolved Jul 19, 5:09 AMMaintenanceLive Chat
System emails not being delivered
Resolved

Our engineers have resolved this issue. All system emails are being sent without delay. If you sent any emails for shared folders, new business user activations, password resets, etc., while this issue was being resolved, please send them again.

Jun 26, 8:10 PMResolved Jul 1, 2:24 PMMajorEmails
Credit card cannot be updated via some web browsers
Resolved

This incident has been resolved.

Apr 8, 3:56 PMResolved Apr 23, 5:07 PMMinorWeb Application
Login issues with some SugarSync accounts
Resolved

Our engineers investigated an issue that was preventing some users from logging in to their accounts. That issue appears to be resolved now. If you still cannot log into your account, please submit a ticket to support.

Feb 6, 2:00 PMResolved Feb 6, 7:30 PMMajor
Thumbnails not being displayed
Resolved

Our engineers have resolved the issue that is affecting the ability to view image thumbnails.

Jan 9, 3:34 PMResolved Jan 10, 9:00 PMMinorWeb ApplicationMobile Applications
Credit card cannot be updated via some web browsers
Resolved

This issue has been solved by our engineers. Updating credit card information appears to work in all browsers.

Dec 11, 5:02 PMResolved Mar 12, 2:43 PMMajorWeb Application

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

Network Maintenance
Completed

The scheduled maintenance has been completed.

Apr 9, 2:30 PMResolved Apr 9, 3:30 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 30, 2:30 PMResolved Mar 30, 4:30 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 26, 2:30 PMResolved Mar 26, 4:30 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 25, 2:30 PMResolved Mar 25, 4:09 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 18, 2:00 PMResolved Mar 18, 2:21 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 17, 2:00 PMResolved Mar 17, 2:18 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 16, 2:00 PMResolved Mar 16, 3:00 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 12, 2:00 PMResolved Mar 12, 2:30 PMMaintenance
Network Maintenance
Completed

The scheduled maintenance has been completed.

Mar 9, 3:00 PMResolved Mar 9, 4:00 PMMaintenance
Server Maintenance
Completed

The scheduled maintenance has been completed.

Apr 1, 4:00 PMResolved Apr 3, 7:00 AMMaintenanceTwo-Factor Authentication (2FA)Emails

About the Sugarsync status page integration

Uptimus tracks the official Sugarsync status page, normalizes upstream events, and separates incidents from scheduled maintenance.

Official source

https://status.sugarsync.com

Adapter

STATUSPAGE IO

Alert streams

Incidents, component changes, and maintenance windows.

Public SEO page

Indexable status history for users searching outage information.

Outage map preview

Regional reports can be layered on top of official provider status when user signals are available.

Sugarsync components

Tracked components

Showing 1 to 13 of 13 tracked components.

ComponentStatusTypeLast changed

Applications

Operational

Group

Not recorded

Support

Operational

Group

Not recorded

Other

Operational

Group

Not recorded

Live Chat

Operational

Component

Not recorded

Web Application

SugarSync web portal

Operational

Component

Not recorded

Desktop Application

SugarSync desktop application for Windows and MacOS

Operational

Component

Not recorded

Search

Functionality to search for files and folders within an account.

Operational

Component

Not recorded

Ticketing

Operational

Component

Not recorded

Emails

This is the system that handles system emails such as password resets, shared folder invitations, daily summaries, etc.

Operational

Component

Not recorded

Mobile Applications

SugarSync apps for iOS (iPhone/iPad) and Android devices

Operational

Component

Not recorded

Telephone

Operational

Component

Not recorded

Two-Factor Authentication (2FA)

Operational

Component

Not recorded

SugarSync.com Main Website

Operational

Component

Not recorded

Get notified when Sugarsync changes status

Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.

Start monitoringView plans

Show Sugarsync on your own status page

Official provider components

Incident and maintenance separation

Workspace alerts and webhooks

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Frequently asked questions

Is Sugarsync down right now?

Sugarsync is currently marked as Operational in Uptimus based on the latest official status page check.

How often does Uptimus check Sugarsync?

Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.

Are maintenance windows counted as incidents?

No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.

Can I get alerts for Sugarsync?

Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.