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Payment solutions for small businesses and enterprises to accept credit cards.
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Official status checked
Propay is experiencing issues
Official provider statusOfficial incident active
ProPay Monthly Database Maintenance Reminder for July 2026 — At 3:00 a.m. (MT) on Thursday, July 16th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Unknown | ||
| 43h 34m | Yes | Unknown | ||
| 28m | Yes | Unknown | ||
| 2504h 5mOngoing | Yes | Unknown | ||
| 66h 6m | Yes | Unknown | ||
| 4h 44m | Yes | Unknown | ||
| 71h 39m | Yes | Unknown | ||
| 3h 16m | Yes | Unknown |
Uptimus monitors Propay through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 15 monitored components, 52 indexed incidents, 66 maintenance windows and 11 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Propay. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Propay or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 52 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Transaction Refund Issue - 10/7/26”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 15 Propay components: Direct Credit Card and ACH Processing, Integration TEST Environment, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
As an update to our previously announced migration to a new ticketing system (https://status.propay.com/incidents/vktvqzb7zjmb) we wanted to provide this additional clarification. The new ticketing system has new, system-specific emails that have been created for our various ProPay teams, to help better route tickets to the various ProPay support groups. Moving forward, best practices will be to begin emailing these new emails to submit a ticket, when not logging in directly to submit a ticket. Please Note: Existing emails to the existing team emails will still function to create tickets, but those emails will be deprecated over the coming months, so please begin to transition to using the following emails: Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] Forward to: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected] Existing Email: [email protected] New Email: [email protected]
Started Nov 1, 2026, 06:00 AM UTC · Ongoing
On Thursday, October 29th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI19.R1 (October Release) *** All services and sites may be unavailable during this time frame. *** *We have added the “Authorized Signer First Name” and “Authorized Signer Last Name” fields to the Partner Portal to support enhanced merchant onboarding data quality and compliance requirements. This will show in the Account Overview section of the Partner Portal *We have corrected an issue with the TransType 34 API call, where transactions with insufficient funds were incorrectly returning ACHInReturned instead of ACHInRejected, causing downstream systems to misclassify failures and disrupt re-billing workflows. We have updated the TransType 34 response to return the correct status code. *We have added BusinessZipCode validation to ensure data integrity and compliance, as previous API updates for U.S. business accounts were accepting invalid ZIP code values due to missing validation. We have updated all API calls with a value to return an accurate response if the value is invalid. *We have improved the logic of the TransType 400 authorization API call to eliminate false Status 65 time out responses for transactions where payment authorizations succeeded. *We have updated the logic of the Comprehensive Risk Chargeback Report, due to an issue where the report displayed the representment status inconsistently across each daily report.. The update will prevent the issue where the same chargeback line could switch between New and Resolved on this report. With this update, a chargeback in arbitration should show New until it is resolved, and a resolved chargeback should show Resolved and keep the correct representment date.
Started Oct 29, 2026, 06:00 AM UTC · Ongoing
The scheduled maintenance has been completed.
Started Oct 12, 2026, 02:00 PM UTC · Resolved Oct 14, 2026, 02:00 PM UTC
The scheduled maintenance has been completed.
Started Oct 1, 2026, 06:00 AM UTC · Resolved Oct 1, 2026, 06:05 AM UTC
The scheduled maintenance has been completed.
Started Oct 1, 2026, 06:00 AM UTC · Resolved Oct 1, 2026, 06:15 AM UTC
The scheduled maintenance has been completed.
Started Sep 24, 2026, 06:00 AM UTC · Resolved Sep 24, 2026, 06:05 AM UTC
The scheduled maintenance has been completed.
Started Sep 24, 2026, 06:00 AM UTC · Resolved Sep 24, 2026, 11:00 AM UTC
The scheduled maintenance has been completed.
Started Sep 17, 2026, 09:00 AM UTC · Resolved Sep 17, 2026, 09:05 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Propay | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Propay | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Propay reports normal operation. An unresolved official incident is listed: “ProPay Monthly Database Maintenance Reminder for July 2026”. 0 reports were recorded for Propay in the last 24 hours. Last official check: .
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