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Composable complete commerce platform for modernizing tech stack.
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Vtex is experiencing issues
Official provider statusOfficial maintenance active
Maintenance: Marketplace Integrations maintenance — Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Official provider statusOfficial maintenance active
Maintenance: Payments database maintenance — Status: Scheduled Scheduled for Oct 27, 2026 at 03:00 - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in Payments. As we upgrade the databases supporting payment cards and payment gateway, some stores might experience brief periods of unavailability. During these periods, saving payment cards and purchases made with credit, debit, cobranded, and private label cards may be affected. Post-purchase operations such as captures, cancellations, and refunds may also be temporarily affected. Checkout completion is not expected to be impacted, and other payment methods should remain unaffected. Outside of these periods, no impact is expected. This is required to keep our platform on a supported database version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Payments Gateway (Under maintenance)
Official provider statusOfficial incident active
No Observable mesh logs — **[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 1940h 43mOngoing | Yes | Unknown | ||
| 27m | Yes | Major |
Uptimus monitors Vtex through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 19 monitored components, 32 indexed incidents, 10 maintenance windows and 15 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Vtex. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Vtex or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 32 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Admin outage”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 19 Vtex components: Portal/CMS, Store Framework, FastStore, Sales App. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Started Oct 26, 2026, 07:01 PM UTC · Ongoing
Status: Scheduled Scheduled for Oct 27, 2026 at 03:00 - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in Payments. As we upgrade the databases supporting payment cards and payment gateway, some stores might experience brief periods of unavailability. During these periods, saving payment cards and purchases made with credit, debit, cobranded, and private label cards may be affected. Post-purchase operations such as captures, cancellations, and refunds may also be temporarily affected. Checkout completion is not expected to be impacted, and other payment methods should remain unaffected. Outside of these periods, no impact is expected. This is required to keep our platform on a supported database version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Payments Gateway (Under maintenance)
Started Oct 22, 2026, 06:47 PM UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started Oct 21, 2026, 03:00 AM UTC · Ongoing
Status: Scheduled Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components API Integrations (Under maintenance) Catalog Management (Under maintenance)
Started Oct 16, 2026, 07:05 PM UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started Oct 13, 2026, 03:00 AM UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started Oct 9, 2026, 03:00 AM UTC · Ongoing
Status: Complete Maintenance has completed Affected components Order Placement (Operational) Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Portal/CMS (Operational) API Integrations (Operational) FastStore (Operational)
Started Sep 25, 2026, 08:00 AM UTC · Ongoing
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started Sep 1, 2026, 07:30 AM UTC · Ongoing
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Vtex | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Vtex | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Vtex reports normal operation. An unresolved official incident is listed: “No Observable mesh logs”. 0 reports were recorded for Vtex in the last 24 hours. Last official check: .
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