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Contact center software for sales teams, increase answer rates and close deals.
Source
auto
Category
Communication
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Operational
Checked 1h ago
39
Components
0
Active incidents
0
Maintenance
0%
90d uptime
Voice Calls not completing as expected
Jun 14, 12:12 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 25 of 39 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
CCaaS - Contact Center - ycc.ytel.com Fully featured Contact Center platform | Operational | Group | Not recorded |
CPaaS - Ytel Universe - app.ytel.com Account Management Portal | Billing & Payments | Reports & Logs | Webphone | Contact Management | Inbox | User Administration | Operational | Group | Not recorded |
API | Operational | Group | Not recorded |
Ytel Network Infrastructure | Operational | Group | Not recorded |
Third Party Platform Providers | Operational | Group | Not recorded |
Contact Center Admin Portal Administrative Portal for Contact Center | Operational | Component | Not recorded |
Data Center - West | Operational | Component | Not recorded |
Voice Phone and WebRTC Calls | Operational | Component | Not recorded |
Ytel Universe Customer Portal Ytel Customer Portal | Operational | Component | Not recorded |
Account Management Billing and Payments / Account Notifications | Operational | Component | Not recorded |
Contact Center Agent Portal Agent User Portal | Operational | Component | Not recorded |
Data Center - East | Operational | Component | Not recorded |
Google Cloud Platform Google Cloud Storage | Operational | Component | Not recorded |
SMS SMS, RCS, MMS, and Short Code services | Operational | Component | Not recorded |
Call Recording Voice Phone Call Recording | Operational | Component | Not recorded |
Google Cloud Platform Google App Engine | Operational | Component | Not recorded |
Numbers (API) API number Management | Operational | Component | Not recorded |
Voice Calls Inbound & Outbound call completion | Operational | Component | Not recorded |
Call Tracking Call Routing & Call Tracking | Operational | Component | Not recorded |
Carrier Services Ytel Carrier Network | Operational | Component | Not recorded |
Contacts | Operational | Component | Not recorded |
Data Management / Contacts Data Management | Data Uploader | Contacts Management | DNC Management | Operational | Component | Not recorded |
Google Cloud Platform Google Kubernetes Engine | Operational | Component | Not recorded |
AI/ML Reword text | Operational | Component | Not recorded |
Contact Center Agent Latency Monitoring Monitoring for agent latency | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Ytel is currently marked as Operational in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
0%
Known uptime
3 known history days
39
Components tracked
0 outage, 0 degraded
12
Incidents indexed
0 active right now
3
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
AI/ML
Operational
API
Operational
Account Management
Operational
CCaaS - Contact Center - ycc.ytel.com
Operational
CPaaS - Ytel Universe - app.ytel.com
Operational
0
operational days
0
degraded days
2
outage days
1
maintenance days
87
unknown days
Latest outages and degradations detected from the official status page.
Calls have continued to complete as expected, and our monitoring has confirmed that service remains stable. The issue has been fully resolved, and normal operations have been restored. We appreciate your patience and understanding while we investigated and addressed this matter.
The issue causing time synchronization errors for a small subset of Ytel Contact Center customers has been resolved. Our monitoring has confirmed that systems are operating normally and affected functionality has returned to expected behavior. We appreciate your patience while our team investigated and resolved this issue.
We have resolved the incident and services are fully operational.
Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability. Team Ytel
All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel Thank you for your patience throughout this incident. Team Ytel
This incident has been resolved. We recommend all Contact Center agents logout, perform a full clear of cache and cookies, and login again to reset connectivity.
Agent Latency Monitoring is now displaying as expected.
Our monitoring is complete. The impacted system is performing as expected.
Call quality and related services have remained stable following mitigations. Intermittent audio issues were traced to networking performance problems on a subset of equipment. Traffic was rerouted and the affected hardware was taken out of service, restoring stability. To prevent similar issues in the future, we've added extra safeguards, adjusted our monitoring for faster detection, and allocated additional resources to quickly address any potential concerns. Permanent hardware upgrades are in progress, and call quality has been stable since September 11, 2025, 12:30 PT. We will continue to actively monitor system performance to ensure ongoing reliability. We appreciate your patience and understanding as we worked to implement these solutions and restore call performance. - Team Ytel
Our monitoring is complete and this incident is resolved.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Uptimus tracks the official Ytel status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.ytel.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
