Plusnet status

Plusnet is a British internet service provider and landline phone provider with a strong emphasis on value and customer service. Founded in Sheffield in 1997, the company became a subsidiary of the BT Group in 2006, though it continues to operate as a distinct brand. Its business model is centered on a "no-nonsense" approach, providing straightforward services at competitive prices. Plusnet leverages the Openreach network, which is also owned by the BT Group, to deliver its broadband services. This allows it to offer a range of products including standard Fibre broadband and ultrafast Full Fibre plans with speeds up to 900 Mbps, ensuring a reliable connection for a wide range of customer needs, from streaming and gaming to home working. The company is known for its friendly, Yorkshire-based brand identity, which is a key part of its marketing strategy. Plusnet has built a reputation for its award-winning customer service, often being recognized for its value for money and support by consumer organizations and industry awards. It maintains UK-based customer support teams, which can be contacted by phone or through a dedicated help assistant. While it traditionally offered landline phone services alongside broadband, it is now preparing for the digital switchover, providing new packages that do not require a landline. Plusnet also offers add-on features like Plusnet Safeguard for content filtering and Plusnet Protect for online security. As part of its parent company's broader strategy, Plusnet customers can now access exclusive deals on EE SIM-only mobile plans. The company's focus on simple pricing, reliable service, and a commitment to customer satisfaction sets it apart in the crowded UK telecommunications market.