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Know what is down before your users do.

Genesys Cloud logo
Outage

Genesys Cloud Status

AI-powered contact center platform for exceptional customer service across journey.

Source

auto

Category

AI

Adapter

STATUSPAGE IO

Verified

Pending review

Get alertsOfficial status page

Current state

Major Outage

Checked 1h ago

432

Components

0

Active incidents

0

Maintenance

0%

90d uptime

Voicemail Playback Errors (Multi-Regional)

Jun 3, 4:13 PM

Service health overview

Operational snapshot

Normalized official status-page data for incidents, maintenance, components, and history.

0%

Known uptime

9 known history days

432

Components tracked

2 outage, 0 degraded

50

Incidents indexed

0 active right now

50

Maintenance windows

0 active or scheduled

Top affected components

Components with the most recent status-page events.

EMEA (UAE)

Major Outage

1

Platform

Major Outage

1

ACD Routing

Operational

1

Agent Copilot

Operational

1

Americas (Canada)

Operational

1

90-day status history

Daily rollup

Component changes, incidents, and maintenance windows grouped by day.

operational

degraded

outage

maintenance

unknown

0

operational days

0

degraded days

6

outage days

3

maintenance days

81

unknown days

Recent incidents

Official incidents

Latest outages and degradations detected from the official status page.

Voicemail Playback Errors (Multi-Regional)
Resolved

Root cause was identified as an incomplete permissions backfill on a subset of organizations. The recommended workaround of manually adding the missing voicemail stream permissions as indicated in https://help.genesys.cloud/articles/open-play-voicemail/ is the permanent solution to backfilling the missing permissions. A formal RCA will be provided to those customers impacted by this issue.

Jun 3, 4:13 PMResolved Jun 3, 4:57 PMMinorAmericas (US West)FedRAMP
Elevated Error Rates - EMEA (London)
Resolved

This incident has been resolved.

May 19, 11:47 AMResolved May 19, 1:02 PMMinorEMEA (London)
Interaction Routing Issues - Americas (US-East)
Resolved

We have successfully resolved the agent routing issues. The service teams have cleared agents stuck in incorrect statuses, stopped routing interactions to offline agents, and restored real-time queue visibility.

May 8, 2:51 PMResolved May 8, 5:30 PMMinorAmericas (US East)
Elevated Error Rates - Americas (US-East)
Resolved

All services are operational and traffic is routing successfully via a temporary workaround while the platform provider completes restoration. We will be performing a brief maintenance lasting approximately 30 minutes to restore original configurations.

May 8, 1:25 AMResolved May 8, 4:14 AMCriticalAmericas (US East)
Analytics Delays - Americas (US-East)
Resolved

The backlog has been completely processed and real time analytics is operating normally.

Apr 22, 2:56 PMResolved Apr 22, 4:43 PMMinorAmericas (US East)
Genesys Cloud - Analytics Delays
Resolved

This incident has been resolved.

Mar 27, 8:34 PMResolved Mar 27, 9:01 PMMinorAmericas (US East)Americas (Sao Paulo)
Elevated Error Rates - EMEA (London)
Resolved

This incident has been resolved.

Mar 24, 3:11 PMResolved Mar 24, 3:17 PMMinorEMEA (London)
Elevated Error Rates - APAC (Seoul)
Resolved

The email backlog processed and region is healthy. Incident Resolved

Mar 24, 2:48 PMResolved Mar 24, 3:20 PMMajorAsia Pacific (Seoul)
Elevated Error Rates APAC (Sydney)
Resolved

This incident has been resolved.

Mar 12, 2:59 AMResolved Mar 12, 3:26 AMMajorAsia Pacific (Sydney)
Elevated Error Rates - EMEA (UAE)
Monitoring

Guidance remains to continue operations in alternate regions. The platform provider has advised recovery is expected to take several months. We will share new information as it becomes available.

Mar 2, 5:58 AMResolved Jun 19, 3:05 PMCriticalEMEA (UAE)

Recent maintenance

Maintenance windows

Scheduled and completed maintenance windows are separated from incidents.

Dynamic Control Voice Platform (DCVP) - Asia Pacific (Osaka)
Completed

The scheduled maintenance has been completed.

Jun 12, 2:00 PMResolved Jun 12, 4:00 PMMaintenanceAsia Pacific (Osaka)
Scheduled Maintenance – Toll-Free Number Provisioning and GCV Purchasing and Porting of US & Canada
Completed

The scheduled maintenance has been completed.

May 16, 1:00 AMResolved May 18, 1:00 AMMaintenanceAmericas (US East)Americas (US West)
Emergency Maintenance: Americas (US East) Assignment Services
Completed

The scheduled maintenance has been completed.

May 8, 4:18 AMResolved May 8, 5:01 AMMaintenanceAmericas (US East)
Genesys Cloud Maintenance - FedRAMP
Completed

The scheduled maintenance has been completed.

Mar 26, 7:00 AMResolved Mar 26, 9:00 AMMaintenanceFedRAMP
Genesys Cloud Maintenance - Analytics - Americas (US-West)
Completed

The scheduled maintenance has been completed.

Mar 24, 6:00 AMResolved Mar 24, 11:00 AMMaintenanceAmericas (US West)
Genesys Cloud Maintenance - Americas (US-West)
Completed

The scheduled maintenance has been completed.

Mar 24, 3:00 AMResolved Mar 24, 5:00 AMMaintenanceAmericas (US West)
Genesys Cloud Maintenance - Analytics - Americas (US-East & FedRAMP)
Completed

The scheduled maintenance has been completed.

Mar 24, 3:00 AMResolved Mar 24, 8:00 AMMaintenanceAmericas (US East)FedRAMP
Genesys Cloud Maintenance - Analytics - EMEA (London)
Completed

The scheduled maintenance has been completed.

Mar 23, 11:00 PMResolved Mar 24, 4:00 AMMaintenanceEMEA (London)
Genesys Cloud Maintenance - Analytics - EMEA (Frankfurt)
Completed

The scheduled maintenance has been completed.

Mar 23, 10:00 PMResolved Mar 24, 3:01 AMMaintenanceEMEA (Frankfurt)
Genesys Cloud Maintenance - Analytics - (APAC) Tokyo
Completed

The scheduled maintenance has been completed.

Mar 23, 2:00 PMResolved Mar 23, 7:00 PMMaintenanceAsia Pacific (Tokyo)

About the Genesys Cloud status page integration

Uptimus tracks the official Genesys Cloud status page, normalizes upstream events, and separates incidents from scheduled maintenance.

Official source

https://status.mypurecloud.com

Adapter

STATUSPAGE IO

Alert streams

Incidents, component changes, and maintenance windows.

Public SEO page

Indexable status history for users searching outage information.

Outage map preview

Regional reports can be layered on top of official provider status when user signals are available.

Genesys Cloud components

Tracked components

Showing 1 to 25 of 432 tracked components.

ComponentStatusTypeLast changed

Platform

Major Outage

Group

Not recorded

Identity & Access Management

Operational

Group

Not recorded

Inbound Calls

Operational

Group

Not recorded

IVR

Operational

Group

Not recorded

ACD Routing

Operational

Group

Not recorded

Outbound Calls

Operational

Group

Not recorded

GenesysCloud Soft Phone

Operational

Group

Not recorded

Web Messaging

Operational

Group

Not recorded

Chat

Operational

Group

Not recorded

Agent Copilot

Operational

Group

Not recorded

Co-Browse

Operational

Group

Not recorded

Email

Operational

Group

Not recorded

Third-Party Digital Channels

Operational

Group

Not recorded

Self Service & Automation

Operational

Group

Not recorded

Voicemail

Operational

Group

Not recorded

Video

Operational

Group

Not recorded

Workforce Engagement

Operational

Group

Not recorded

Reporting

Operational

Group

Not recorded

Recording

Operational

Group

Not recorded

Quality Management

Operational

Group

Not recorded

Data Sync Integrations

Operational

Group

Not recorded

Directory

Operational

Group

Not recorded

Fax

Operational

Group

Not recorded

Documents

Operational

Group

Not recorded

Americas (Sao Paulo)

Operational

Component

Not recorded

Get notified when Genesys Cloud changes status

Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.

Start monitoringView plans

Show Genesys Cloud on your own status page

Official provider components

Incident and maintenance separation

Workspace alerts and webhooks

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Frequently asked questions

Is Genesys Cloud down right now?

Genesys Cloud is currently marked as Major Outage in Uptimus based on the latest official status page check.

How often does Uptimus check Genesys Cloud?

Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.

Are maintenance windows counted as incidents?

No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.

Can I get alerts for Genesys Cloud?

Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.