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Genesys Cloud status
AI-powered contact center platform for exceptional customer service across journey.
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Is Genesys Cloud down?
Major outage
Source: official status page
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Genesys Cloud service health graph
Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.
Genesys Cloud activity
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- No problems detected
- Possible problems
- Problems detected
- Early warning
- Official incident
Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.
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| Start | End | Reports | Status |
|---|
Latest activity
Last 24 hoursOfficial status checked
Genesys Cloud is experiencing an outage
Official provider status
Genesys Cloud outage reports
0 outage reports in the last 24 hours.
Genesys Cloud outage map
Approved reports from the last 24 hours, grouped by country. Markers show country-level locations, not precise locations or confirmed affected infrastructure.Genesys Cloud outage map
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Genesys Cloud status history
Official status observations, not measured service uptime.
Last 60 daysDaily history
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- Operational
- Issues
- Outage
- Maintenance
- No data
Genesys Cloud components
Genesys Cloud incident history
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 44m | Yes | Minor | ||
| 1h 15m | Yes | Minor | ||
| 2h 39m | Yes | Minor | ||
| 2h 49m | Yes | Critical | ||
| 1h 47m | Yes | Minor | ||
| 27m | Yes | Minor | ||
| 7m | Yes | Minor | ||
| 31m | Yes | Major |
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About Genesys Cloud monitoring on Uptimus
Uptimus monitors Genesys Cloud through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 432 monitored components, 50 indexed incidents, 50 maintenance windows and 2 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Genesys Cloud. A healthy status does not guarantee that every user, device or region is unaffected.
How Uptimus monitors Genesys Cloud
Get notified when Genesys Cloud or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 50 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Voicemail Playback Errors (Multi-Regional)”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 432 Genesys Cloud components: Americas (Sao Paulo), Americas (Sao Paulo), Americas (Sao Paulo), Americas (Sao Paulo). Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
