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Is Genesys Cloud down?
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The latest official observation is not fresh enough to confirm current service health.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 44m | Yes | Minor | ||
| 1h 15m | Yes | Minor | ||
| 2h 39m | Yes | Minor | ||
| 2h 49m | Yes | Critical | ||
| 1h 47m | Yes | Minor | ||
| 27m | Yes | Minor | ||
| 7m | Yes | Minor | ||
| 31m | Yes | Major |
Uptimus monitors Genesys Cloud through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 432 monitored components, 50 indexed incidents, 50 maintenance windows and 0 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Genesys Cloud. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Genesys Cloud or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 50 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Voicemail Playback Errors (Multi-Regional)”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 432 Genesys Cloud components: Americas (Sao Paulo), Americas (Sao Paulo), Americas (Sao Paulo), Americas (Sao Paulo). Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
The scheduled maintenance has been completed.
Started Jun 12, 2026, 02:00 PM UTC · Resolved Jun 12, 2026, 04:00 PM UTC
The scheduled maintenance has been completed.
Started May 16, 2026, 01:00 AM UTC · Resolved May 18, 2026, 01:00 AM UTC
The scheduled maintenance has been completed.
Started May 8, 2026, 04:18 AM UTC · Resolved May 8, 2026, 05:01 AM UTC
The scheduled maintenance has been completed.
Started Mar 26, 2026, 07:00 AM UTC · Resolved Mar 26, 2026, 09:00 AM UTC
The scheduled maintenance has been completed.
Started Mar 24, 2026, 06:00 AM UTC · Resolved Mar 24, 2026, 11:00 AM UTC
The scheduled maintenance has been completed.
Started Mar 24, 2026, 03:00 AM UTC · Resolved Mar 24, 2026, 08:00 AM UTC
The scheduled maintenance has been completed.
Started Mar 24, 2026, 03:00 AM UTC · Resolved Mar 24, 2026, 05:00 AM UTC
The scheduled maintenance has been completed.
Started Mar 23, 2026, 11:00 PM UTC · Resolved Mar 24, 2026, 04:00 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Genesys Cloud | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Genesys Cloud | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The current official status of Genesys Cloud cannot be verified. The latest stored provider observation indicated an outage. 0 reports were recorded for Genesys Cloud in the last 24 hours. Last official check: .
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